- Table of Contents
American Standard Walk-In Tub Review
Welcome to our American Standard walk-in tub review, where you will discover:
- How Walk-in tubs work, who can benefit from them, and what features are available.
- A comparison of prices and pictures of the four American Standard walk-in bathtub models.
- Insights from customer reviews across the internet, including common themes and details about complaints.
- Answers to frequently asked questions (FAQs) about American Standard walk-in tubs.
As a leading manufacturer of walk-in tubs, American Standard has earned a reputation for quality and reliability. These tubs have become increasingly popular, especially among seniors, people with limited mobility, and anyone seeking a luxurious and comfortable bathing experience. In addition to providing increased independence and safety, Walk-in tubs offer numerous therapeutic benefits. American Standard offers four models of walk-in bathtubs, each with a range of features that can be customized to meet your needs. They also provide professional installation services through a network of certified installers and are the only manufacturer to offer a lifetime warranty when you use their installation team.
Excellent Customer Service Reviews: American Standard walk-in tub customers have reported excellent customer service and response time.
Lifetime Warranty: American Standard walk-in tubs come with a lifetime warranty when installed by an American Standard-certified installer.
Fast Drain Technology: Quick drain technology allows for complete tub drainage within two minutes.
Wheelchair Accessibility: Options for outward-opening door models improve access for wheelchair users.
Self-Cleaning: American Standard walk-in tubs come with a self-cleaning sanitary ozone system.
Automatic Water Purging System: The purpose of the Automatic Water Purging System in American Standard tubs is to help maintain clean and hygienic bathing water by automatically removing any stagnant water that may remain in the pipes or jets after use.
Better Business Bureau (BBB) Reviews: American Standard is not BBB accredited and has an average customer review rating of 1 out of 5 stars, based on two customer reviews.
The Cost: It is somewhat difficult to get a baseline cost without contacting American Standard’s customer service, as there are many options, and the website does not allow for clear navigation for pricing information.
Overall Expense: American Standard tends to be higher in price than other walk-in tub companies.
Installation Time: The installation process can take longer than expected, sometimes up to several days, depending on the complexity of the installation.
Standard Features of American Standard Walk-in Baths
- Right or left opening doors
- The patented leak-free door system
- ADA compliant seating
- Easily accessed water and jet controls
- Slip-resistant surface
- Low step-in height
- Grab bars
- One-touch control system
American Standard walk-in tubs come with a range of additional features. These include:
- RevitaJet Hydrotherapy system: This system provides 44 air and water jets with full adjustability
- Air jets: Air jets are more gentle than water (hydro) jets. Good for gentle massage of the skin.
- Ozone system: This self-cleaning system keeps the bathtub jets clean.
- Aromatherapy: This feature can be added to your bath through a built-in system that will pump your chosen scent through the water jets.
- Chromatherapy: This feature adds colored lights in the tub to promote relaxation. Up to 7 colors are available.
- In-line water heating: This feature prevents fluctuations in water temperature and keeps your walk-in bath water warm.
- Quick drain technology: This allows your tub to drain in under two minutes, allowing you to exit the bathtub more quickly.
- Outward swinging door: This allows for a wider door opening and direct access to the seat for wheelchair transfers. Best for those with mobility issues.
- Acrylic vs. Fiberglass: American Standard walk-in tubs may be acrylic or fiberglass depending upon the model. Fiberglass walk-in tubs tend to be lightweight and also may be more susceptible to chipping, cracking, and staining if not properly maintained. Acrylic walk-in tubs tend to be heavier and more expensive.
American Standard Company Description
With over 150 years in business, American Standard is both a well-known and trusted brand. Purchasing and installing a walk-in bath is a major project with many moving parts that must be considered such as plumbing, electricity, and carpentry. American Standard has the capability to walk their customers through each step of the journey, starting with a free home assessment where they will assess your specific needs for a bathtub and accessories, measure your bathroom, assess electrical and plumbing requirements, and even determine the best way to get the tub into your home. All installations are completed by licensed and insured American Standard certified installers.
American Standard Walk-in Tub Pricing and Options
The current lineup of American Standard walk-in baths includes the Deep Soaking Tub, the Air Bath, The Whirlpool Tub, and the Combo Massage Tub. American Standard offers a variety of sizes, standard features and additional optional features. American Standard walk-in tubs can be purchased directly from American Standard, as well as from retail stores across the country such as Home Depot, Lowes, and Wayfair. To take advantage of the full warranty, purchase and installation must happen through American Standard. Prices will vary greatly depending on the additional features and installation.
Let’s take a look!
American Standard Deep Soaking Walk-in Tub Cost and Details
- The American Standard Deep Soaking walk-in bath is a safe and simple way to enjoy a relaxing full-body bathing experience.
- This tub does not come with whirlpool or air jet features.
- American Standard offers this tub in a variety of sizes and finishes.
- You can choose between a left or right opening door.
How much does the American Standard Deep Soaking walk-in bath cost? The price starts at $4,000 without installation.
Review the Air Bath American Standard Walk-in Tub Option and Cost
The American Standard Air Bath walk-in tub features:
- A gentle therapeutic 21-jet air jet system with adjustable strengths.
- Available in a variety of sizes and finishes.
- Option for a left or right-opening door.
How much does the American Standard Air Bath walk-in tub cost? The price starts at $6,800 without installation.
Review American Standard’s Whirlpool Walk-in Tub Cost & Details
The American Standard Whirlpool walk-in bath provides the following:
- Massage sore muscles via six strategically placed water jets that are adjustable in strength.
- Available in a variety of sizes and finishes.
- Option of a left or right-opening door.
How much does the Whirlpool tub cost? American Standard’s starting price for this option is $6,500 without installation.
The Sanctuary Combination Tub: The Ultimate Walk-In Tub for Seniors
The American Standard Combination Tub (also known as the Sanctuary Combination Tub) with RevitaJet Whole Body Hydrotherapy System offers the following features:
- 44 air and water jets placed throughout the tub to target the back, legs, wrists, and feet
- An in-line heater to maintain bath water temperature
- A self-cleaning ozone sanitation system to keep the jet system clean
- An outward-opening door with improved seat access for wheelchair transfers
If you’re wondering about the cost of the American Standard Combination Tub, it starts at $7000 without installation. This combination tub is one of the most luxurious walk-in tubs on the market but also one of the most expensive. So if you’re looking for the best walk-in tub and price is not a concern, the American Standard Sanctuary Combination Tub is a top choice to consider, according to TrustedCompanyReviews.com.
American Standard Walk-in Tub Customer Reviews
Most online customer reviews of American Standard Walk-in Tubs show satisfied customers who are pleased with their overall experience, from sales to installation of their walk-in bathtub.
Sales and Installation: One customer wrote on the American Standard website, “We learned that there is no product comparable to American Standard Walk-In Tubs. Our sales rep was personable and knowledgeable. We were confident when we signed our contract. The installation timeline was as expected. The installation team was excellent. We have had our tub for about a month and are enjoying and benefiting from it.”
Overall Quality: Customers have praised American Standard walk-in baths for their quality, durability, comfort, safety, and ease of use.
Features: Many customers have commented on the various features of American Standard walk-in baths, such as the RevitaJet Hydrotherapy system, air jets, and in-line water heating. Customers have shown appreciation for these features due to their effectiveness in providing a relaxing and therapeutic bathing experience.
Therapeutic Benefits: Multiple customer reviews on the American Standard website indicate the therapeutic benefits of their walk-in tubs, including improvements in pain levels and mobility. “I have severe osteoarthritis and have multiple herniated discs. If I soak and have the jets hit right on my back, I get fantastic pain relief that lasts all day.”
Excellent Customer Service: Customers have also spoken highly of the customer service provided by American Standard, stating that their representatives are knowledgeable, helpful, and responsive. Additionally, many customers have noted that the installation process was smooth and hassle-free.
Disclosure: Please note that we may edit American Standard customer reviews for grammar, spelling, and copy editing-related issues for the purpose of making the reviews smooth to read for other potential customers doing research. However, we do not alter the substance of the reviews or remove negative comments. We believe in providing authentic and honest reviews to help customers make informed decisions about American Standard walk-in baths.
Complaints About American Standard Walk-in Baths
All the best walk-in bath brands, including American Standard, have at least some negative reviews and complaints. But, overall, American Standard has an excellent reputation. Still, we wouldn’t be doing you justice if we only shared the positive experiences we found through our extensive research for this American Standard walk-in tubs review. Instead, we aim to provide you with a common theme for American Standard walk-in tub complaints. Although not all complaints about a company found online are legitimate, at the very least, we hope this information brings light to these areas for you to consider when doing your due diligence for buying a walk-in bath.
- Advertising and Sales-Related Complaint: One reviewer points to caution when planning for plumbing and electrical requirements, as she ran into an unexpected installation expense. She stated, “Our tub was everything we hoped and more. We were surprised that we ended up having to replace our 40-gallon water heater with a more adequate 50-gallon water heater. That subject would have been handled better if it had been broached during the sales process.”
- Installation issues: Some customers have reported problems with the installation process, including delays, poor workmanship, and incomplete installations.
- Problems with features and parts: A few customers have reported issues with the jets, water temperature, and the tub’s door seal, and some have had difficulty resolving these issues.
- The Cost: While American Standard walk-in tubs are generally considered high-quality products, they can also be expensive. Some customers have reported feeling that the price was too high for what they received.
- Warranty and Customer Service Complaints: Some American Standard customers have reported experiencing difficulty obtaining replacement parts. Others have complained about issues with warranty claims and scheduling repairs.
Frequently Asked Questions
Why Consider a Walk-in Tub?
A walk-in tub is an excellent option for individuals who may have difficulty getting in and out of a traditional bathtub. With its easy access door and built-in seating, a walk-in tub allows users to safely and efficiently bathe independently. In addition to its practical features, most walk-in tubs offer various therapeutic modalities such as hydrotherapy, air jets, consistent heat, chromotherapy, and aromatherapy. These features can help promote relaxation, relieve stress, and provide relief for chronic pain conditions. Walk-in tubs are especially beneficial for seniors, people with limited mobility, and those with chronic pain conditions. They can provide an accessible and comfortable bathing experience, as well as promote overall health and wellness.
How do you install an American Standard walk-in tub?
Multiple walk-in tub manufacturers with many different models are available on the market. Selecting a company with an excellent reputation for product quality and customer service is crucial. Understanding the bathtub’s dimensions and how it will fit into your current bathroom is essential. Consider the tub’s size, whether it will fit through your doorways, and whether it will be on the first or second floor of your home. Additionally, be aware of potential expenses related to plumbing and electrical upgrades that may be necessary to accommodate your new walk-in bathtub. For example, many customers report needing a larger water heater. When you choose an American Standard walk-in tub, the company will guide you through the process, beginning with a free in-home assessment to determine your needs and installation requirements for your home. American Standard has a team of certified walk-in tub installers who will complete your walk-in tub installation project from start to finish.
How much is an American Standard walk-in tub?
American Standard offers four base models for walk-in bathtubs. Pricing starts between $4000-$7000 for base models, not including installation, and goes up as you add optional features. A walk-in tub can cost up to $12,000 for the tub alone, not including installation.
Does Medicare cover the cost of a walk-in tub?
A walk-in tub is not considered to be durable medical equipment. Therefore, it is usually not covered by Medicare. However, “In rare instances, a walk-in tub may be part of a written prescription for a medical diagnosis, most likely there would be only reimbursement in these cases.”
Source: American Standard website, “Does Medicare Cover a Walk-in Tub?“
Does Medicaid coverage pay for the cost of American Standard walk-in tubs?
In some states, Medicaid may cover the cost of a walk-in tub if it is deemed medically necessary. However, coverage varies by state and specific circumstances. Therefore, check with your state’s Medicaid program to determine if they cover the cost of a walk-in tub and if American Standard is an approved vendor.
Are there any veteran programs or grants available to help pay for American Standard walk-in tubs?
The Department of Veterans Affairs (VA) offers several programs that may help veterans cover the cost of a walk-in tub. One of these programs is the Specially Adapted Housing (SAH) Grant, which provides eligible veterans with a grant to modify or construct a home to meet their disability-related needs, including installing a walk-in tub.
Another program is the Home Improvements and Structural Alterations (HISA) Grant, which can provide eligible veterans with a grant to make necessary home improvements for treatment continuation or disability access to essential lavatory and sanitary facilities, such as a walk-in tub. However, eligibility requirements and benefit amounts may vary depending on individual circumstances, so it’s recommended to consult with the VA to determine what assistance is available.
American Standard vs. Kohler Walk-in Tubs – Which tub is best?
Walk-in tubs from American Standard and Kohler are both listed on TrustedCompanyReviews.com’s “Top 5 Best Walk-in Tubs List for 2023.” These are both top-of-the-line walk-in bath options with similar features, but there are some key differences between the two that you should know about:
Design and Style: Kohler walk-in tubs have a more contemporary design, while American Standard tubs tend to have a more traditional and classic look.
Size and Shape: Kohler walk-in tubs are generally larger and deeper than American Standard tubs, making them more comfortable for taller or larger individuals. Kohler also offers more shape options, such as oval and corner tubs.
Price: Kohler walk-in tubs tend to be more expensive than American Standard tubs but also have more advanced features to choose from.
Warranty: Both brands offer warranties, but Kohler’s warranty tends to be longer than American Standard’s. Kohler offers a lifetime limited warranty on the tub shell, frame, and door seal, and a one-year limited warranty on the tub components, including the faucet, handshower, and drains. The length of the warranty for American Standard walk-in tubs ranges from ten to fifteen years for the tub shell, five years for components, and one year for labor.
Ratings: American Standard has slightly higher overall ratings on consumer websites like ConsumerAffairs and Home Depot. On ConsumerAffairs, American Standard has an overall rating of 4.2 stars out of 5, while Kohler has a rating of 3.9 stars. On Home Depot, American Standard has a rating of 4.4 stars, while Kohler has a rating of 4.1 stars.
Accreditations: American Standard and Kohler have many of the same certifications and awards, including certifications from the National Kitchen & Bath Association (NKBA) and the American Institute of Architects (AIA), and the Better Business Bureau (BBB). However, American Standard has also been recognized by the Arthritis Foundation for Ease of Use, while Kohler has been recognized by the National Association of Home Builders for its innovation in housing technology.
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