USAA homeowners insurance reviews highlight a financial services company offering insurance products, banking services, loans, and more to current members of the military, veterans, and their families.
While it’s often one of the more affordable options in the segment, its limited availability cuts back on its appeal for many people. That said, the appeal is likely strong among people who qualify for USAA’s home insurance coverage, as its average annual rate of around $1,900 undercuts most competitors, earning it a spot in our review of the best and cheapest home insurance companies.
Those who qualify for USAA’s products have access to a range of added-value benefits, and the company offers several upgrades that add coverage and peace of mind to a policy.
Home security and fire alarm discount
Claim-free discount of up to 15 percent after five years without a claim
Connected home discounts
Multiple policy/bundle discounts
Thinking About Bundling Your Home and Auto Insurance? Check out our review of Farmers Insurance Bundles.
Pros
- USAA’s policies often cover as much or more than competitors while costing less
- The company has received fewer regulatory complaints than others
- Customers have access to a range of benefits and discounts
- Easy-to-use app and website, including to file a claim
Cons
- USAA is limited to military members, veterans, and families
- Few local storefronts for in-person customer service
Overview
USAA operates in all 50 states, and military members can sometimes get coverage while they are deployed overseas. The company offers customizable policies to meet the customers’ individual needs, and most people qualify for at least one of its long list of available discounts and benefits. People with more complex insurance needs can purchase add-ons, but USAA also offers umbrella insurance and personal liability protection to cover events when someone is injured on the homeowner’s property.
USAA Homeowners Insurance Review: Features and Benefits
Beyond its affordability, USAA’s customers enjoy several value-added benefits. Additionally, the company’s discounts list is extensive, and customers can tailor their coverage to meet their needs.
Personal liability coverage and umbrella insurance are available
Range of protection options for most home types beyond basic dwelling coverage
Most customers qualify for one of the many discount programs
USAA offers moving assistance
JD Power ranked USAA as its number-one home insurer in 2022
Customers can receive discounts on home security systems and home improvements
Flood insurance and personal property insurance options are available
About USAA
USAA is one of the more well-regarded insurance companies around, receiving fewer regulatory complaints than its competitors and earning many positive reviews. Because it's tailored to a specific customer group, including military members, veterans, and their families, USAA is able to offer benefits that cater directly to their needs. That includes coverage for possessions damaged or destroyed during war times, deductible-free coverage for military uniforms, and more.
USAA Other Insurance Types
USAA offers a range of other insurance types and financial products beyond homeowners coverage. Options include:
Vehicle insurance (auto insurance, RV, motorcycle, etc.)
Property (renters, landlord, mobile home, etc.)
Life insurance
Long-term care insurance
Health insurance
People who qualify for USAA’s services also have access to banking, retirement planning, and investment management through the company.
How Much Does USAA Cost?
USAA homeowners insurance policy costs vary widely depending on a range of factors, but that isn’t unique to the company. Average rates for USAA policies come out to around $1,900 per year, but the company offers several discount packages, and many people pay far less than that.
USAA Review: Editorial Rating
Trusted Company Reviews Rating Score for USAA: 9.2
USAA performed well in Trusted Company Reviews’ assessments, earning a 9.2 out of 10 score. We rated the company highly because of its specialized products and dedication to the military community.
BBB Rating | A+ |
Discounts | Security systems, fire protection, multiple policies, more |
Other Insurance | Vehicle, health, life, long-term care |
Availability | All 50 states; only current and former members of the military and their families |
What We Like
We like USAA’s competitive prices and comprehensive coverage options. The company’s claims and policy management services are also straightforward, which makes it easier to interact with a USAA agent when you need help or have a problem than with some other home insurance companies.
What We Don't Like
While USAA’s benefits and coverage are impressive, its limited service availability means that a large number of homeowners don’t qualify for a plan. Additionally, some civilians may find cheaper coverage with another carrier, even if they are related to a member of the military, and can get a USAA policy.
USAA Homeowners Insurance Reviews
Despite its wide product offering and solid discount programs, USAA has accumulated a range of customer review scores from positive to negative and virtually everything in between. Expert reviews generally award the company between four and five stars, while consumer reviews reflect a wider range from around 2.8 to 4.5 stars. Typical negative reports include increasing prices and lack of expected claims coverage, while positive reviews cite excellent customer service and quick response times.
Who USAA is Best For
Because of its limited availability, USAA is best for current and former military members and their families. That said, it’s still important to shop around, as other non-military-oriented insurers may offer better rates and plans.
Is USAA Good Insurance?
Yes, USAA is a good insurance company that offers a range of policies and options for homeowners. The company has amassed fewer regulatory complaints than its competitors, and many customers give it glowing reviews. Even so, USAA has many one- and two-star reviews from customers who were unhappy with the company’s coverage levels and payout policies.
How Does USAA Home Insurance Compare to Others? + Alternatives
USAA is frequently the cheapest insurer in any group, but it’s also the only national insurance company limited to military personnel, veterans, and their families. That said, USAA is also one of just a few insurance companies offering additional services like banking, life insurance, and more.
It also offers an impressive number of add-on coverage options, military-specific benefits, and discount programs. For example, members of the military can get coverage for personal items destroyed during wartime, and some policies come with additional protection for uniforms and other gear.
For those who may not qualify for USAA coverage, there are plenty of options available, which provide equal, or comparable, benefits without having to meet qualifying restrictions. Some of note that we've evaluated include the following companies.
Rating Criteria
Attribute | Rating weight (%) |
Cost | 20 |
Cost variables | 10 |
Complaints | 20 |
Features | 10 |
Company Finances | 20 |
Coverage | 5 |
Consumer reviews score average | 10 |
Average app rating | 5 |
Frequently Asked Questions
Source
Logo image source: usaa.com
About Author
Chris Teague
After earning an MBA, Chris began writing about tech and finance as part of his work as a bank analyst and consultant. Wanting to pursue his first love in life, Chris jumped ship and turned his focus to the automotive industry, first as a freelance writer for Forbes, J.D. Power, The Drive, and U.S. News & World Report, before starting YourTestDriver.com and the America on the Road Radio Show. Chris brings more than ten years of experience in product reviews, in-depth analyses, and news, and has been recognized as a significant contributor in building the future of the automotive media field.
