Emma Mattress Review (with the Good & Bad)
Emma's mattress reviews range from having a low Better Business Bureau (BBB) rating to having excellent customer reviews on Google and Reddit. Is Emma Mattress Inc. a legitimate and reputable brand or not? An even better question is, should you purchase an Emma Mattress or not?
Emma Mattress Inc. reviews will help you evaluate this company and determine if you should buy a mattress from them or consider an alternative brand, such as Saatva, Leesa, or Purple Mattresses. We'll go into the details of what we discovered when testing Emma Mattresses compared to other top-rated brands.
Key Takeaways from Our Emma Mattress Review:
Competitive newcomer: While a younger brand, Emma offers quality mattresses, mattress toppers, pillows, and protectors at often lower prices compared to competitors.
Award-winning: Recognized by industry experts like Mattress Nerd, Sleep Foundation, and Sleep Doctor, Emma boasts impressive accolades. (see details below)
Low BBB complaints: There are under 5 BBB complaints against Emma Mattress, which is a low number of complaints listed, and that's a very positive sign.
Happy customers praise comfort and affordability: Many users adore the comfort and value offered by Emma's mattresses, as highlighted in Google and Reddit reviews.
Their top-selling mattresses include –
A strong and long warranty to protect your investment: Enjoy a 10-year warranty and a generous 365-night trial period with full refunds if not satisfied.
Highest-rated mattress brand: As of this year, Emma Mattress has the highest rating out of any mattress brand, with a rating of 9.8 out of 10. This exceptional rating puts Emma Mattress at #1 rated.
Pros
- The most common theme in customer reviews highlights "Very comfortable mattresses and mattress toppers."
- Try Emma Mattresses for up to 1 year: one of the longest free trials for mattresses we've encountered.
- Low number of BBB customer complaints.
- Great prices and offers large discounts of up to 55-60% off.
- Free delivery and returns.
- A large variety of mattresses, including Emma's Original, 13-inch Hybrid with extra support, cooling and motion isolation mattresses, and much more!
Cons
- Complaints about customer service include "long wait and response" times.
- Mattresses often take longer to be delivered than what customers were originally told.
- Customers have reported difficulties in getting a refund under the 365-day return policy. Read policy details:
Emma Mattresses "Best-Sellers" & Prices
Let's take a closer look at some of Emma Mattress's top sellers! These are Emma's best-rated mattresses based on customer reviews.
Review Emma's Original Mattress
Price: Normally $924 for the queen size, but with a 30% discount code, buy it today for $649.
Type: All-foam
Firmness: Medium-firm
Key features: Airgocell® foam for breathability, pressure-relieving memory foam, zoned support, machine-washable cover, 365-night trial, 10-year warranty
The Emma Original Mattress is the company's best-selling mattress and is a great option for all types of sleepers. It is made with a combination of Airgocell® foam, memory foam, and high-density base foam, which provides both comfort and support. The mattress is also breathable and machine-washable, making it a good choice for people who sleep hot or have allergies.
Read more about the Emma Original Mattress.
Review on Emma Hybrid Comfort Mattress
This is a top-selling mattress. Emma is also offering a 50% discount for all sizes.
Prices:
$812 for the queen size. However, Get 50% Discount Code on This Mattress (costing you only $409)
$1,649 for the California King size. However, Get a 50% Discount Code on this Mattress (costing you only $819)
Type: Hybrid (coils and foam)
Firmness: Plush (a 13-inch hybrid mattress)
Key features: Pocketed coil support system, Airgocell® foam for breathability, pressure-relieving memory foam, zoned support, machine-washable cover, 365-night trial, 10-year warranty
The Emma Hybrid Comfort Mattress is a plusher option that is still supportive. It features a pocketed coil support system that conforms to your body and reduces motion transfer. The mattress also has Airgocell® foam and memory foam for comfort and breathability.
Read more about the US Emma Hybrid Comfort.
Review on Emma Shift Mattress
Price: $1,739 (queen size)
Type: Adjustable base compatible
Firmness: Adjustable (soft, medium, or firm)
Key features: Individually pocketed coils with adjustable firmness, Airgocell® foam for breathability, pressure-relieving memory foam, zoned support, machine-washable cover, 365-night trial, 10-year warranty
The Emma Shift Mattress is the company's most advanced mattress and is compatible with adjustable bases. It features individually pocketed coils that can be adjusted to your desired firmness level. The mattress also has Airgocell® foam and memory foam for comfort and breathability.
Other recommended mattress reviews:
Emma Mattress Review: Reddit, Awards, and More
Reddit Reviews:
Many Reddit users have shared their experiences with Emma mattresses, and the overall sentiment is positive.
Here are some of the key themes that emerged from Reddit reviews:
Trial Period: Redditors appreciate Emma's generous 365-night trial period, which allows customers to test the mattress for a full year before deciding whether to keep it. One reviewer wrote, "I was hesitant to buy a mattress online, but the 365-night trial gave me peace of mind. I'm glad I tried it out because I love my Emma mattress!"
Comfort: Many reviewers found the Emma Hybrid Comfort mattress to be very comfortable, with some even reporting relief from back and neck pain. One reviewer said, "I had been struggling with back pain for years, but since I switched to an Emma mattress, my pain has significantly improved. I finally get a good night's sleep!"
Kid-Friendly: Redditors also mentioned that their kids love Emma mattresses. One reviewer wrote, "My kids used to fight over who got to sleep in the guest bed, but now they both love our Emma mattress and they sleep soundly through the night."
Price and Discounts: Redditors frequently commented on the competitive prices of Emma mattresses, especially when using discount codes. Several reviewers mentioned finding deals for 45% off or more. One reviewer said, "I was impressed with the quality of the mattress for the price. I was able to get a great deal using a discount code, which made it even more affordable." Source: Reddit thread on Emma mattress:
Emma Mattress Awards:
Emma mattresses have received numerous awards from various sleep and consumer review websites. Here are some of the highlights:
Best Mattress Without Springs: Sleepline
Most Affordable Mattress: NapLab
Gold Rating: Real Homes
Best Mattress Award: Sleep Polis
Best Mattress for Couples: Mattress Nerd
Best Mattress for Heavy Sleepers and Couples: Sleep Foundation
Best Memory Foam Mattress: Sleep Doctor
Top Mattress for Heavy People: Mattress Advisor
Emma Mattress vs. Casper
Feature | Emma Original | Casper Original |
Price (Queen) | $579 | $1,159 |
Layers | 3 | 4 |
Removable Cover | Yes (machine washable) | No |
Ergonomic Zoning | Yes (3 zones) | Yes (3 zones) |
Global Awards | 70+ | - |
Global 5-star Reviews | 3275,000+ | 15,000+ |
Sleep Trial | 365 nights | 100 nights |
Warranty | 10 years | 10 years |
Free Shipping & Returns | Yes | Yes |
Frequently Asked Questions
About Author
Deane Biermeier
Deane Biermeier is a certified financial educator through the University of Minnesota and a respected authority in financial research, writing, and editing, renowned for his in-depth analyses and expert advice. With a distinguished career that previously spanned home improvement, real estate, and finance topics, Deane's role at Trusted Company Reviews focuses exclusively on finance. Deane has contributed to leading publications such as Forbes Home, US News and World Report, Newsweek Vault, and others. Since joining TrustedCompanyReviews.com in 2023, he has solidified his reputation as a crucial resource for clear, factual financial guidance.