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Otofonix Review

Home » Brands » Otofonix Review
9.4

Table of Contents

Otofonix reviews highlight a top contender in our rating of the best hearing aids. If you’ve ever felt like life was passing you by because you can no longer hear the things that bring you joy, it’s time to give yourself the gift of a hearing aid. A tiny device that sits just inside of or behind your ear can transform your world by amplifying the sounds of nature, music, and the voices of your family while cutting out bothersome background noise. Now, with improved technology, you can use your hearing device for hands-free calling and media streaming from your phone or TV.

Otofonix Benefits

Shopping for your hearing devices should never be stressful. That’s why we’ve collected all the information you need to choose the device that best suits your lifestyle. From cost, selection, and features to warranty and aftercare, we’ve answered all of your questions.

When compared to other major players in the hearing aid industry, Otofonix’s price point is on the low end. With models starting at just $149 and the option to purchase refurbished models at a deep discount, you will surely get a great deal. They also run amazing sales during holidays that boost savings on all models. If you choose to, you can even finance your devices through ShopPay and make interest-free monthly installments.

Otofonix has a large selection of models available. On their features page, you can easily compare them, filtering your selection by style, battery type, and feature. Once you’ve chosen a favorite, just place the item in your online cart, add the optional protection plan, and watch for your devices to arrive in 5-7 days via free standard shipping.

Pros

  • Price points start at $149

  • Multiple models available

  • 1-year manufacturer’s warranty

  • Additional protection plans available

  • Post-purchase support via community forum and blog

  • 45-day, money-back guarantee

Cons

  • Standard warranty is limited

  • Completely-in-canal style not available

  • No waterproof models

Otofonix Reviews: Features

Otofonix hearing aids are available without a prescription. Many insurance plans will not cover the cost of non-prescription hearing aids. However, if you have Tricare or another qualifying plan, Otofonix team members will assist you to take advantage of the benefit. Start by completing this insurance form, and Otofonix will take it from there.

Once you’re ready to shop, check out Otofonix’s selection of 6 models. In their catalog, you’ll find superior sound quality, discreet designs, several volume levels, multiple listening programs, Bluetooth connectivity, advanced noise cancellation, and models with long-lasting batteries.

  • Price point starts at $149
  • Multiple models available
  • Refurbished devices offer additional savings
  • 1-year manufacturer’s warranty
  • Additional protection plans available
  • Post-purchase support via community forum and blog
  • 45-day, money-back guarantee
  • Choose between standard and rechargeable batteries
  • Bluetooth connectivity in some models

Otofonix Reviews: Editorial Rating

Trusted Company Reviews Rating Score for Otofonix: 9.4/10

Otofonix has earned a 9.4/10 score through our editorial rating system. We were quite impressed with their pricing and wide selection. Otofonix provides its hearing devices directly to the public, cutting out the need for shipping to a retail store. This part of their sales model is what helps them to keep their pricing so low. Additionally, they make refurbished models available as another cost-saving measure.

If you’re looking for behind-the-ear or receiver-in-ear style hearing aids, you’ll find a wide selection at Otofonix. You can also choose between models with standard or rechargeable batteries. Completely-in-canal devices are not available at this time. We didn’t expect to find several models with built-in Bluetooth connectivity for such affordable pricing, but Otofonix did not disappoint. Three of their models offer hands-free calling and media streaming.

Otofonix has a unique style of support available to its consumers. While a 1-year manufacturer’s warranty comes standard, you also have the option to purchase an added protection plan that covers accidental damage, normal wear and tear, and tech support. Furthermore, you’ll have access to a blog that covers many hearing aid-related topics and a community forum where you can post questions and concerns for the audiologist or the customer service team. You can even save time by reviewing questions and answers posted by others.

Otofonix Hearing Aids Comparison
Bluetooth Connectivity Style Battery Type
Otofonix Helix No Receiver-in-Canal Rechargeable
Otofonix Groove Yes Receiver-in-Canal Rechargeable
Otofonix Sona Yes Receiver-in-Canal Standard
Otofonix Encore No Behind-the-Ear Standard
Otofonix Revive Yes Receiver-in-Canal Rechargeable
Otofonix Elite No Behind-the-Ear Standard

About Otofonix

Otofonix hearing aids come with a standard 1-year warranty that covers your device against defects in materials and workmanship. However, this plan does not cover usual wear and tear and accidental damage. Fortunately, they also offer the Otofonix Protection Plan, which provides additional coverage for accidental damage, normal wear and tear, and tech support.

Accidental Damage

The accidental damage coverage goes above and beyond the manufacturer’s warranty. Whether the damage is due to a drop, spill, or other accident, 100% of the cost of the device’s repair is covered.

Normal Wear and Tear

Your manufacturer’s warranty will not cover damage or repair needs as a result of normal wear and tear. With this additional protection plan, you can rest assured that battery replacements and repair of broken or damaged device components wll be covered.

Technical Support

If your device doesn’t require repair but you’re in need of technical support, you’ll receive it as part of your protection plan.

Exclusions

The Otofonix Protection Plan does not cover the loss or theft of your device. Additionally, if you have your device repaired without contacting Otofonix, you will not be eligible for reimbursement. Repairs or replacement of accessories such as tubing and domes are not included.

Cost

The cost of your Otofonix Protection Plan depends on your device and the length of your chosen plan.

Otofonix Protection Plans Cost Comparison

Device Plan Length Plan Cost
Otofonix Helix 1-Year $159.99
2-Year $239.99
Otofonix Groove 1-Year $179.99
2-Year $249.99
Otofonix Elite 1-Year $79.99
2-Year $114.99
Otofonix Sona 1-Year $89.99
2-Year $149.99
Otofonix Encore 1-Year $119.99
2-Year $178.99
Otofonix Apex 1-Year $54.99
2-Year $149.99

Do I Need a Hearing Test Before Purchasing a Hearing Aid?

While a hearing test is not required prior to your purchase of an Otofonix hearing aid, you should still see an audiologist for testing. Your test results will help you understand your level of hearing loss, the cause of your hearing loss, and what features you need to look for in a device.
Rechargeable vs. Non-Rechargeable Batteries: Which is Best?

When choosing a hearing aid, you’ll need to decide if you want a standard, non-rechargeable battery or a rechargeable battery. When making your choice, there are several things to consider. First, how are your vision and dexterity? Standard hearing aid batteries will need to be replaced occasionally and are very tiny. If you struggle with managing tiny items, a rechargeable style device will be more appropriate. Additionally, while standard-battery hearing devices, such as the Otofonix Elite hearing aid, are typically more affordable, the cost of hearing aid batteries run around $20 per pack, adding to your overall investment over time.

Rechargeable batteries are typically easy to pop on their charger and can be ready to go in just a few hours, with most models lasting 12-20 hours on a single charge. However, if you forget to charge them or are away from home without your charger, you may find yourself without any power once the battery is drained for the day. Additionally, most models will last for several years, but once the battery expires, you’ll have no choice but to purchase a new set.

Can I Purchase a Hearing Aid for One Ear?

While it is recommended that you wear your hearing aids as a set, particularly if you have hearing loss on both sides, Otofonix does make their hearing devices available for a single side. If you’re unsure which side to choose, get the aid fitted to the ear that works best. While this may feel counterintuitive, it works best because your healthier ear can take advantage of the device’s features more efficiently.

Otofonix Cost

Otofonix offers six different models, each with its own features and benefits. Furthermore, while the base cost of each is in line with their competitors, their discounted sale prices and cost to purchase a refurbished model are significantly lower. For example, the Otofonix Encore is already moderately priced at just $590. However, the discounted rate is a mere $199, and purchasing a refurbished model can bring your cost down to $165.

Furthermore, you can choose to pay monthly installments through ShopPay’s financing, even on a discounted or refurbished product. Standard shipping is free for all orders over $75, and you’ll have 45 days to return the device for a full refund if you are dissatisfied.

Otofonix Hearing Aids Cost Comparison
Cost Refurbished Cost Sale Price
Helix $1,390 $495 $399
Groove $1,590 $595 $449
Sona $1,490 $315 $395
Encore $590 $165 $199
Revive $1,590 N/A $499
Elite $490 N/A $149
Apex* N/A $84.00 N/A

*The Otofonix Apex model is currently only available as a refurbished model.

When Should I Remove My Hearing Aids?

For the most part, you can wear your hearing aids during all your normal activities. However, it is not recommended that you wear them continuously. There are some times when you should remove the devices from your ears.

It’s best to remove your devices when you’re sleeping. Sleep is a perfect time to let your ears rest and let your device’s batteries recharge. Also, sleeping with them in can lead to device loss, something not covered by most warranties.

Anytime you’re going to be exposed to water via a shower, swimming, or dancing in the rain, consider the waterproof rating of your device. Most hearing devices are not waterproof and should not be submerged in water. Some, like the Eargo 7 (((INTERNAL LINKING OPP))) and the Jabra Enhance Select 500 (((INTERNAL LINKING OPP))) are waterproof. However, if your device is not designed to withstand water exposure, protect them from moisture at all times.

If you find yourself in an area or activity where others wear hearing protection, you should do the same. Start by removing your hearing aid. Allowing your hearing aid to amplify sounds that are already very loud, such as a lawn mower, music at a concert, or the sounds of a target range, may further damage your hearing.

Otofonix Reviews: Customer Reviews

Otofonix has earned a Trustpilot score of 3.7/5 stars. They currently only have a single review, but it gives them 5 stars. There are no negative Otofonix reviews or complaints via the Better Business Bureau.

Most Otofonix reviews are available directly on their website. Many reviewers gave high praise for the performance of the devices. They were impressed at how they compared with more expensive brands, stating that these are a great alternative.

A few consumers were unhappy, with some concerned that they took longer to ship than anticipated and one stating that their standard battery repeatedly fell out.

Otofonix Vs. Elehear

Otofonix and Elehear (((INTERNAL LINKING OPP))) both earned high scores on our editorial rating system, so we’ve decided to compare them and see who comes out on top.

Otofonix received an 9.4/10 rating. They offer a line of six different hearing aid models, each with its own features and benefits. Some are Bluetooth-capable, and you have the option to choose between a standard or rechargeable battery. Furthermore, they top their 1-year warranty off with optional protection plans that you can purchase alongside your device. We were also impressed with their support setup, which includes an informational blog and access to their customer forum where you can post questions for customer service or the audiologist and review answers received from other customers.

ELEHEAR (((INTERNAL LINKING OPP))) scored just slightly more with an 9.5/10. You won’t find the variety of devices in their catalog that you have with Otofonix because they’ve put all their heart and soul into their Alpha and Alpha Pro hearing aids. These lightweight devices are packed with AI-powered technology to reduce background noise and provide crystal-clear clarity. Their price point is slightly higher than that of the Otofonix devices, but their services include a free online hearing test and guidance from an audiologist every step of the way. Their devices are also water resistant, a feature not mentioned in the Otofonix catalog.

Otofonix Vs. ELEHEAR

Otofonix ELEHEAR
Cost Starting at $149 (refurbished models available for discounted rates) 

Financing available through ShopPay

$499 

Financing is available through Klarma.

$30 Veterans discount

Type Behind the ear and Receiver in Canal both available RIC (receiver in canal) 
Bluetooth Connectivity Yes, on some models Yes
Warranty 1-Year Manufacturer’s Warranty

Additional protection plans available for purchase

1-Year Limited Warranty
Battery Style Rechargeable and Standard available Rechargeable
Editorial Rating 9.4/10 9.5/10

Frequently Asked Questions

Can I use Neosporin in my hearing aid domes?

Can hearing aids help Tinnitus?

Source

Image Source: otofonix.com

Disclosure

Disclaimer: While Otofonix Hearing Aids have gained popularity among certain users, it’s important to note that the effectiveness and suitability of hearing aids can vary based on individual hearing needs and preferences. Before placing a fully-in-the-ear device, it is recommended to consult with an audiologist or hearing care professional to determine the most appropriate hearing solution for your specific requirements.

Product Rating Criteria For Our Eargo Hearing Aids Review

  • Sound Quality: Assess the clarity, richness, and naturalness of sound. High-quality sound is crucial for understanding speech and enjoying ambient sounds.
  • Type and Style: Consider the different types available—such as behind-the-ear (BTE), in-the-ear (ITE), or completely-in-canal (CIC)—and which style suits your comfort, cosmetic preferences, and hearing loss level.
  • Features and Technology: Look for advanced features like directional microphones, noise reduction, feedback cancellation, and wireless connectivity to smartphones or TVs.
  • Ease of Use: Evaluate how easy it is to use the hearing aid, including changing batteries, adjusting volume, and switching between settings.
  • Battery Life: Consider the battery life of the hearing aid, whether it’s a traditional disposable battery or a rechargeable option, and how this fits with your lifestyle.
  • Connectivity Options: Check for compatibility with other devices. Many modern hearing aids can connect directly to smartphones, allowing for direct streaming of calls and media.
  • Customization and Programming: Ensure the hearing aid can be finely tuned and programmed by an audiologist to match your specific hearing loss pattern.
  • Durability and Warranty: Look into the build quality and warranty offered by the manufacturer. A good warranty can protect against defects and maintenance issues.
  • Price and Insurance: Consider the cost and what is covered by insurance or warranty programs. Hearing aids can be a significant investment, so understanding financial options is important.
  • Support and Aftercare: Evaluate the level of customer support provided, including follow-up adjustments, services, and accessibility of professional help.

About Author

Dr. Ali
Tammy McKinney, RN, is a seasoned registered nurse and accomplished healthcare writer. With a background in acute care, long-term care, and hospice & palliative care, Tammy combines her medical expertise with her passion for writing to educate and inform the public on various health-related topics. Having worked as a healthcare writer for major publications, including ConsumerAffairs.com, Tammy has established herself as an expert reviewer for senior products such as walk-in bathtubs and stair lifts. Recent Reviews by Tammy McKinney: Top Stair Lifts for Seniors: Top Stair Lifts for Seniors Review: https://trustedcompanyreviews.com/top-companies/best-stair-lift-for-seniors/ Best Meal Kit Delivery Services: Best Meal Kit Delivery Services Review: https://trustedcompanyreviews.com/top-companies/best-meal-kit-delivery-services/ Her primary focus is on assisting older individuals in maintaining their independence, safety, and freedom, allowing them to continue living at home. Through her work, Tammy has gained firsthand experience with many popular senior products on the market, ranging from walk-in tubs to healthy meal delivery services and stair lifts. Tammy's professionalism and attention to detail shine through in her writing, ensuring accuracy and clarity. Her ability to simplify complex medical concepts makes her content accessible to a wide audience. With a deep understanding of the healthcare industry, Tammy consistently provides valuable insights and expert guidance. Given her extensive experience and dedication to improving the lives of seniors, Tammy McKinney is a valuable asset to our team.
Dr. Ali

Tammy McKinney

Last Updated: November 17, 2024

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