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Casper Mattress Review: Rated as Best in Customer Service

Home » Brands » Casper Mattress Review: Rated as Best in Customer Service

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Casper Mattress Reviews

Casper offers all-foam and hybrid mattresses and pillows, and the company stands out for providing excellent customer support. We chose Casper for having the best customer experience in our best mattresses review for its free return policy and high overall customer review ratings.

Casper also offers some of the best mattresses for under $1,000, including the Casper Original and Hybrid Mattresses. We’ll share detailed reviews of these top-rated mattresses below.

Additionally, we’ll highlight a few popular Casper pillows that you may want to consider pairing with your mattress purchase.

For example, there are over 8,416 customer reviews with an average rating of 4.1 out of 5 stars on the Original Casper Pillow.

Original Pillow

The cost of this top-rated pillow is only $58.10. 

In addition to having excellent customer reviews on its mattresses and pillows, Casper also has an A+ rating from the Better Business Bureau. Consumer Reports recommends the Casper Hybrid Mattress as one of the best for side sleepers. Casper also offers a variety of bedding supplies and furniture, making it a one-stop shop for all your sleep needs.

About Casper Mattresses

Casper mattresses offer comfort and support for side and back sleepers. The company’s all-foam offerings include The Casper and the Original. Both mattresses feature a medium level of ergonomics and cooling properties. However, they stand out as providing excellent pressure-point relief.

Casper mattresses also offer excellent edge support and motion isolation, regardless of whether you choose a foam or hybrid model. From a durability standpoint, the company claims an average lifespan of up to two years longer than its nearest competitors.

While the company doesn’t offer a particularly wide range of mattress styles or even stand out for having particularly innovative designs, Casper mattress reviews consistently cite excellent customer experiences and satisfaction ratings.

casper mattress review feature image


  • Great cooling qualities

  • Rates highly in customer reviews

  • A+ BBB grade

  • High average customer reviews

  • 100-day trial period

  • 10-year warranties

  • Also offers dog beds

  • Free returns

  • Offers the most affordable high-quality mattresses


  • Some concerns about lackluster edge support

  • Stomach sleepers may not find one that works well for them

  • No firm mattress selections

Casper Features and Benefits

With seven mattress designs, Casper offers a range of features and benefits—The best of which is its excellent customer service.
  • Memory foam and hybrid mattresses available
  • 100-day trial period
  • 10-year warranties
  • Seven styles available
  • Reasonable pricing
  • Furniture, bedding, and accessories also available
  • Available online and at retailers nationwide
  • Best for back and side sleepers

Casper Editorial Rating

Trusted Company Reviews Rating Score for Casper: 7.9
Criteria Total Points: 
Available Sizes 6
Highest Price 6
Warranty 12
Trial Period 8
Retail Availability 8
Temperature Regulation 5
Model Options 7
Reviews 8
Expert Opinion 19

Casper Mattress Models

Our Casper mattress review found that the company’s selections offer solid benefits with a competitive pricing structure.
Model Features Queen Size MSRP
The Casper All-foam

Medium-firm firmness

Low to medium ergonomics

Medium cooling

Original All-foam

Medium-firm firmness

Medium ergonomics

Medium cooling level

Original Hybrid Hybrid

Medium firmness

Medium ergonomics

Medium cooling level

Nova Hybrid Hybrid

Medium-soft firmness

Highly ergonomic

Medium cooling level

Wave Hybrid Hybrid

Medium firmness

Highly ergonomic

Medium cooling level

Snow Hybrid

Medium firmness

Medium ergonomics

High cooling level

Wave Hybrid Snow Hybrid

Medium firmness

Highly ergonomic

High cooling level


Casper Mattress Reviews

Casper mattress reviews generally range towards the high end of the charts. While some customer reviews are mixed, including the ones through the Better Business Bureau, most are well above a 4-star average.
However, professional reviewers and testers consistently tout Casper’s value and note the company’s and the product’s excellence. Casper mattresses are recommended far more often than not in professional reviews.
casper mattress review bbb grade image

Are Casper Mattresses Good?

Casper mattresses are a great fit for many people. The company provides a good selection of all-foam and hybrid mattresses that all feature between medium-soft and medium-firm firmness levels, typically excellent for back and side sleepers.
Casper mattress construction is considered high-quality and expected to last between ten and 12 years without trouble. The company stands behind its products with a 10-year warranty and a 100-day trial period.

Reviews on Casper’s Best Mattress Under $1,000

best mattress under 1000

Casper Original Memory Foam Mattress

Casper offers a variety of high-quality mattresses at different price points, but if you’re looking for the best mattress under $1,000, you’re in luck.

Two of Casper’s most popular mattresses, the Original Memory Foam and Hybrid Mattress, can be purchased for under $1,000 in the twin size. These two mattresses have been consistently rated among the best in their class by consumers and reviewers alike. There are over 9,000 customer reviews on Casper’s Original Memory Foam Mattress on Google, with an average rating of 4.5 out of 5 stars. 

Review Casper’s Original Memory Foam Mattress

best customer reviews for mattresses under 1,000 dollars

The Casper Original Memory Foam Mattress is a great choice for people who are looking for a comfortable and supportive mattress. It features a zoned support system that helps to relieve pressure and keep your spine straight while sleeping. The mattress is also designed with cooling technology to help you stay cool and comfortable at night.

If you’re looking for a mattress that will conform to your body and relieve pressure points, the Casper Original Memory Foam Mattress is a great option. This mattress is made with a combination of memory foam and latex foam, which provides a comfortable and supportive sleep surface.

The Original Memory Foam Mattress Cost

The Original Memory Foam Mattress is also very affordable, making it a great value for the price. With Christmas right around the corner, this mattress could make for the perfect Christmas present for your child.

  • Twin Size: With a 10% discount, purchase The Original Memory Foam Mattress for 805. We feel this is the best mattress for kids or small adults.
  • Full Size: $1,075 (including 10% holiday discount)
  • King Size: $1,525.50 (including 10% holiday discount)

If you do purchase this mattress for your child, consider including the Casper Hug Body Pillow. Reviews on this pillow are rated 4.7 out of 5 stars. It’s the perfect pillow to snuggle up with during a cold winter night to keep your kids sleeping comfortably!

Casper Hybrid Mattress Review

Casper Hybrid Mattress Review

The Casper Hybrid Mattress is a good choice for sleepers who want a balance of support and comfort. This mattress features a combination of innersprings and memory foam, which provides a supportive and comfortable sleep surface. The Hybrid Mattress is also very durable, making it a good investment for years to come.

Customer reviews on the Casper Hybrid Mattress talk about how comfortable and soft it is, along with many customers saying it helps alleviate their back pain.

Consumer Reports Rating on Casper’s Hybrid Mattress

Consumer Reports recommends this mattress, calling it one of the best mattresses for side sleepers and stating that it “delivers excellent support.”  They spent 1,592 hours of testing on this mattress.

The Cost for Casper’s Hybrid Mattress

Both of these mattresses are excellent choices for kids and small adults. They are both affordable, high-quality, and extremely comfortable. If you’re looking for the best mattress under $1,000, either of these mattresses is a great option, but there is a difference between the two. 

Casper Original vs. Hybrid (Compare Differences)

Feature Original Memory Foam Mattress Hybrid Mattress
Type Memory foam Hybrid
Comfort Plush Medium-firm
Support Good Excellent
Durability Good Excellent
Price $$ $$$


Casper Hybrid Pillow Review

Similar to Casper’s Hybrid mattress, the Casper Hybrid Pillow has received overwhelmingly positive reviews from satisfied customers. With an average rating of 4.3 out of 5 stars, it’s clear that this pillow is a popular choice among sleepers seeking comfort and support.

The Casper Hybrid Pillow’s innovative design combines multiple layers of foam and fiber, resulting in a plush feel that conforms to your head and neck while providing ample support. This unique combination ensures that you experience the best of both worlds: the luxurious comfort of fiber and the lasting support of foam.

Beyond its exceptional comfort, the Casper Hybrid Pillow stands out for its affordability. Priced competitively in the market, this pillow offers exceptional value for money, making it an attractive option for budget-conscious sleepers.

Overall, the Casper Hybrid Pillow is an excellent choice for those seeking a comfortable and supportive pillow that won’t break the bank. With its innovative design, high-quality materials, and affordable price, it’s no wonder this pillow has earned the praise of numerous satisfied customers.

This Hybrid Pillow costs $89.10, or get a double pack for $178.20.

Casper Essential Pillow Reviews

The Casper Essential Pillow is a highly rated and affordable option for sleepers of all positions.

It features a soft outer layer of silky fibers that provides a plush feel, while the supportive foam core contours to your neck and head for optimal spinal alignment. The breathable cotton cover ensures a cool and comfortable sleep throughout the night. The Essential Pillow is available for only $40.50 with a 10% discount and comes with a 30-day return policy.

Casper Vs. Tempur-Pedic

Putting Caper head-to-head with a massive mattress manufacturer like Tempur-Pedic almost seems unfair. However, Caper holds its ground against the giant and even wins categories like pricing and trial period length.
Feature Casper Tempur-Pedic
Trusted Company Reviews Rating 7.9 n/a
BBB Grade / Rating A+ A+
Mattress Varieties 7 Dozens
Firmness Levels Medium-firm All
Best For Back and stomach sleepers All
Price Range / Queen Size $995 – $3,395 $1,399.30 – $4,099.00
Mattress Types Foam and hybrid Foam, innerspring, and hybrid
Retail Availability Online and retailers Online and retailers
Trial Period 100 days 90 days
Warranty 10 years 10 years

Frequently Asked Questions

Do Casper mattresses have fiberglass?

Where are Casper mattresses made?

Is Casper in Costco different?

What's the difference between Casper and Purple?

What is special about Casper mattresses?

Do Casper mattresses last?

Is Casper mattress good for your back?


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About Author

Dr. Ali
Deane has dedicated over three decades to the field of residential construction, remodeling, maintenance, repair, and finance. With a wealth of experience in these areas, he ventured into writing as a means to broaden his outreach. Throughout his career, Deane's primary focus has been assisting clients in discovering the hidden potential within their homes and providing them with the knowledge and tools to take charge of residential projects from conception to construction to financing. Now, as a contributor for distinguished publications such as Forbes Home,, USNews, Family Handyman, Lifewire, Trusted Company Reviews, and others. His goal remains the same: to help clients, and now readers, turn their ambitions into reality.
Dr. Ali

Deane Biermeier

Last Updated: November 20, 2023

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