eDrugStore Expert Reviews Hims Hair Loss & Regrowth Treatment

Hims Reviews: By a Pharmacist and Medicine Expert

This Hims review, compiled by eDrugStore Expert Randall Higgins, answers all of your questions about Hims. Included is a price comparison among three top-rated hair loss treatments—Hims, Keeps, and Happy Head—and we’ll guide you on securing a discount of up to 60% on your initial order!

We’ll help you find the best treatment to stop hair loss and regrow thicker hair. Hims offers a variety of hair loss solutions, including the Hims hair growth spray, hair thickening shampoo, and pills containing finasteride and minoxidil.

Does Hims work for hair loss and ED treatments? 

Customer reviews provide the answer. With thousands of five-star ratings on Hims, the Better Business Bureau (BBB) alone showcases over 2,000 customer reviews. Impressively, more than 90% of these reviews, all boasting 5 out of 5-star ratings, unequivocally affirm the effectiveness of Hims’ hair loss treatments, anti-aging creams, and erectile dysfunction (ED) gummies and mints.

Numerous customer testimonials specifically highlight the superiority of Hims’ hard mints for ED over the most popular gummies for erectile dysfunction, including Roman and BlueChew. This widespread sentiment positions Hims as the top-rated solution for ED, surpassing even the best gummies for erectile dysfunction in the market. Read the review on Hims Hard Mints: 

Hims Hair Spray Review: with Before and After Picture

Hims Customer Review (before and after 1 year picture)

In the before picture, the Hims customer was experiencing hair thinning, a receding hairline, and balding. The customer noticed a significant improvement after Him’s treatment for just one year.

Is Hims the Best Hair Loss Treatment?

Hims made our list of the Top 5 Best Hair Loss Treatments and Top Hair Growth Vitamins for 2023. However, Hims didn’t rank at #1. Hims is ranked at #3, just below Happy Head and Keeps.

Why is Keeps ranked above Hims and Happy Head?

Keeps, Hims, and Happy Head are all reputable telemedicine companies offering highly effective hair loss treatments for men. However, Keeps did rank slightly higher than Hims and Happy Head for the following reasons: 

1. 100% Money-Back Satisfaction Guarantee: Keeps offers an industry-leading 100% satisfaction guarantee, allowing you to try their products risk-free.
2. Generous Incentives for New Customers: Keeps attracts new customers with generous introductory offers, up to 60% off.
3. Simplicity and Convenience: Keeps prioritizes user experience with a simple signup process on its website, automatic refills every three months, and discreet doorstep delivery.
4. Keeps prices “on average” are the lowest: Keeps offers remarkably affordable hair loss treatment plans.  Try Keeps for $10 to $35 a month with the first month for FREE!
5. Large team of licensed physicians made available to customers: Keeps provides access to licensed physicians for personalized guidance and support from beginning to end. Keeps also offers hair transplants, which Hims and Happy Head do not offer.

Why You Can Trust Hair Loss Treatment Reviews From TCR

Thousands of readers rely on Trusted Company Reviews for the up-to-date, unbiased info they need to make decisions about their health. You can, too. Our reviews are written by experienced healthcare professionals with one goal in mind: cutting through the fluff to bring you the unvarnished facts.

How We Evaluate

We want our readers to get the whole story, so when reviewing hair loss companies like Hims, we look at the following:

1. Treatment Selection (40 points)
   What treatments are available? What’s in them and where are they sourced from? Are they safe and effective? Are there flexible options for patients with specific needs?
2. Convenience (20 points)
   Is their website/app easy to navigate and understand? Is the onboarding process intuitive? Are options available that make treatment more convenient and accessible?
3. Cost and Value (20 points)
   Are their prices reasonable? How do they stack up against competitors? Are there added costs or fees? How do subscriptions and bulk pricing work? Are discounts available?
4. Service Quality (20 points)
   Is customer service easy to contact and responsive? How do they handle the administrative and logistics part of the business, such as prescription processing, shipping, and returns/refunds? Are telehealth services and medical support provided?

Overall Rating: 9.3 out of 10

Hims is a leading provider of telehealth medical services and treatments for a variety of men’s health issues, including hair loss, aging, sexual health, skincare, mental health, online therapy, primary care, dietary support, and more.

Their sister company, Hers, offers similar services focused on women’s health. Hims uses a subscription model for many of its products, which is part of its mission to make it easier for men to access affordable healthcare.

See where Hims ranks on our list of the top 5 best hair loss treatments for men in 2023. 

Review Hims Hair Loss and Hair Growth Treatment Summary 

Hims offers topical and oral finasteride, topical minoxidil, hair supplements, and hair care products that can be bought individually or in package deals. Their questionnaire is a great place to get an initial treatment recommendation, but we noticed it always seems to suggest their combination finasteride/minoxidil topical spray no matter what answers we pick.

Pro Tip: Using the questionnaire will only show you the same four treatments, but they have other options that are a little trickier to find. Here’s the secret: Click the hamburger menu in the top right corner of the home page, click “Hair”, then scroll down to view their complete list of hair loss treatments and hair care products.

Hims Ingredients Review

Finasteride

Finasteride is an FDA-approved drug that works by decreasing dihydrotestosterone (DHT), the hormone responsible for male pattern hair loss. Hims sells finasteride 1 mg tablets as well as a combination topical spray that contains finasteride 0.3% and minoxidil 6%.

Minoxidil

Minoxidil is another clinically-proven, FDA-approved hair loss treatment. Originally tested as a blood pressure medication, researchers discovered its value as a hair loss treatment when patients complained about unusual hair growth while taking it.

How minoxidil works isn’t fully understood, but it appears to increase blood flow to hair follicles and promote their growth during the anagen (growth) phase of the hair cycle. Hims carries minoxidil 6% combined with finasteride in a spray, and by itself as an over-the-counter 5% foam and a 5% liquid hair regrowth treatment.

Hair Supplements

Hims Biotin Builder is a dietary supplement containing biotin for hair loss and overall hair health, plus folic acid and vitamins B6 and B12 packed into a gluten-free, naturally-flavored wild cherry gummy that customers rave about in the reviews.

Hims Hair Thickening Shampoo and Conditioner

Hims sells two lines of hair-thickening shampoos and conditioners, Thick Fix and Max Volume.

What’s in the Hims conditioner and shampoo? Ingredients include a specially formulated blend of nutrients designed to give hair a healthier, thicker appearance. Thick Fix also contains saw palmetto, which Hims says helps decrease DHT in the scalp.

Convenience

Availability

Hims is licensed to provide telehealth services and ship meds to all 50 states, D.C., and Puerto Rico. Orders are normally filled by their pharmacy network to guarantee price, discreet packaging, and delivery. You can request to have your prescription filled by another pharmacy if you prefer, but Hims doesn’t accept prescriptions written by outside providers.

Note For Military Customers: Department of Transportation rules prevent Hims from shipping certain items, including alcohol-containing products, to military addresses. If that affects you, they’d be happy to ship to a civilian address instead.

How Do I Order Hims?

1. Take the Questionnaire and Select a Treatment
   Use the questionnaire to get started with a treatment suggestion. You’ll be able to add products to your cart later. After entering some personal details, they’ll ask about your medical history, medications, and previous treatments for hair loss.
2. Hair Photos and Medical Questions
   Once you’ve selected a treatment, you’ll be asked to upload pictures of your hair loss and answer more in-depth health questions. The process is simple and intuitive from start to finish, including the picture upload buttons, which have example graphics for each photo angle they ask you to take.
3. Match With A Provider
   Next, you’ll enter your payment details and be matched to a provider. According to the reviews, matching takes only minutes, so you won’t have to wait long.
4. Provider Consultation
   If your state requires a video or audio visit, you’ll select an appointment slot. If that isn’t required, you’ll get your doctor’s treatment recommendation via your messages inbox on your Hims account page. You can also send messages to your doctor on that page.
5. Pharmacy Fill and Shipping
   Your prescription will be filled and shipped from a pharmacy in the Hims network at no extra charge. You can expect orders to arrive in discreet packaging in about two business days.

How Much Does Hims Cost?

Hims is definitely among the most affordable hair loss treatments available, and their pricing is clear and easy to understand.

For their Rx hair loss treatment products, they use a subscription model with a minimum order of 3 months at a time. Shipping is free on all orders, but they do tack on a processing fee of $5 per shipment of their non-Rx products.

Cost of Hims Hair Spray vs. Keeps Gel

As depicted in the above image, the Hims hair loss treatment spray is priced at $150, whereas the Keeps hair loss treatment costs $180 for the same 3-month supply. Happy Head is even more expensive, at $70 per month. 

These three treatments incorporate finasteride and minoxidil, with Hims’ topical spray featuring the highest dosage. These companies boast high ratings, with Keeps presently holding the top position on our list of the best hair loss treatments. However, Hims is also highly rated, and its rating closely competes for the #1 spot.

Notably, Keeps is currently offering a 60% discount on all its hair loss and hair growth treatments throughout the holiday season, presenting an opportune moment to explore their options.

Up to 60% off on Hair Loss Treatments

For additional information on Keeps, you can refer to the Keeps review.

Keeps Hair Loss Review

Can I Order More Than A 30-Day Supply?

Some treatments and non-Rx products are available in extended supplies that can save you up to 15%. Since results take 3-6 months and require continued use to maintain, buying more upfront to take advantage of the discount is a smart move.

Here’s an exhaustive summary of their product and pricing menu. To help you spot the savings, we provided the per-month price next to the totals you’ll pay per order.

Billing and Subscriptions

Hims bills your credit card for any one-time use products as soon as you order. For subscriptions, you’ll be automatically billed based on the frequency you selected (e.g. every 3 months if you get a 3-month supply).

Anticipate being billed several days in advance of your renewal date, which Hims does to ensure you receive your new fill before you run out.

Discounts and Pricing

Hims doesn’t seem to run promos or first-timer discounts, but you can usually save money by ordering a 6- or 12-month supply where they’re available. Keep in mind you’ll pay for the entire order at the beginning, not on a monthly basis.

Telehealth Costs

Initial consultation with a doctor is included with your treatment order. Hims also says that customers have access to 24/7 support from their medical team via their secure messaging system on your account page. This system is not a live chat, so be aware that you may need to wait for a response.

Insurance and Payment

Hims does not accept insurance, health savings accounts (HSA), flexible spending accounts (FSA), or health reimbursement accounts (HRA). They also don’t provide itemized receipts for reimbursement.

Customer Service

Getting In Touch

General Customer Service (non-medical issues)

Customer Service is easy to get ahold of through their Customer Service Help Center link at the bottom of their homepage. From there, click the Chat bubble in the lower left corner to send them a message.

Reps are available to help you via live chat M–F, 5 am–8 pm PT. You can also reach them on social media, but keep in mind those sites aren’t secure ways to share private information. Hims doesn’t offer a phone support number or email, so your best bet is to use the live chat if you have a non-medical issue.

Medical Questions

For non-emergency medical questions, you can send a message to your provider through their secure message portal.

Scheduling

You can request an immediate/early refill, change your refill date, or pause your subscription for 30 days at a time from the account management screen. Changing your date or pausing are not the same as canceling your subscription. You can pause as often as you like, up until your prescription expires (one year).
Pro-Tip: These options don’t always appear on mobile, so if you don’t see them, Hims suggests accessing the site on a desktop.

Shipping

Shipping with Hims is always free, and most orders arrive in 2-5 business days. You’ll get an email with a tracking number once your order ships. Hims doesn’t offer expedited or rush shipping options.

Refunds, Replacements, & Guarantees

Because Hims products are medications, they don’t accept returns and encourage customers to get in touch with customer service if they aren’t satisfied with their order.

Canceling a Subscription

To cancel your subscription with Hims, you’ll need to send a clear written request for cancellation to customer service at least 48 hours in advance of your scheduled refill date. Use the live chat support feature we described above to do this. Once your order is processed by their pharmacy, you won’t be able to get a refund.

Who Is Hims For?

Can I use Hims for other kinds of hair loss, like from chemotherapy?

No, Hims only treats androgenetic hair loss caused by hormones like DHT. Hims won’t work for other causes of hair loss like chemotherapy or autoimmune disease, although we found one review that mentioned it was working for hair thinning due to thyroid problems.

Can Women Use Hims?

No. Hims is only sold to men over 18. Minoxidil has been shown to be safe and effective for female pattern hair loss, but Hims only carries the 5% and 6% strengths intended for men. Women dealing with female pattern hair loss can find treatments designed for their needs at Hers.

Does Hims Work?

Oral finasteride and topical minoxidil are both FDA-approved for hair loss and backed up by years of reliable clinical evidence. Research shows that combining these two drugs topically is more effective than either alone. Using topical finasteride eliminates the need for pills and reduces the risk of side effects that can occur when taking this drug internally. Topical products with finasteride and minoxidil typically produce results in 3–6 months.
Pro-Tip: Both finasteride and minoxidil may cause a temporary increase in the number of hairs being shed as old hairs are pushed out to make room for the new ones growing in. If you notice that your hair is falling out faster than usual, don’t panic. The effect reverses after a couple months.

Is Hims Safe To Use?

Definitely, finasteride and minoxidil have a long record of being safe and effective hair loss treatments.
Side effects of topical finasteride and minoxidil are limited to irritation where applied.
Pro-Tip: Reduce the risk of irritation by easing into treatment. Start with a light application and gradually increase the amount of product you use over the course of two weeks until you’re at the recommended daily dosage.
Oral finasteride has a small risk of side effects that include sexual dysfunction and loss of libido. These effects usually resolve after stopping the medication or switching to topical use instead.
A note on safety: Women should never use or handle any product containing finasteride due to the risk of serious birth defects if they’re pregnant at the time of exposure.

Hims Hair Loss Reviews: What Customers Think

Hims reviews from customers are pretty positive, and most reviewers reported being very satisfied with their results. There’s little mention of side effects from treatment, but some patients shared that they didn’t get the results they were hoping for.

Besides treatment results, reviews also offered plenty of praise for Hims Biotin Builder gummies and hair-thickening shampoos and conditioners, which users credit for noticeable improvements in hair texture and thickness. The consensus among the reviews that mentioned price was that the products are less expensive and a better value than the ones from competitors.

To our genuine surprise, out of the hundreds of reviews we analyzed, no one commented on customer service, shipping, or delivery. Since people with complaints are much more likely to leave a review, we’re going to interpret that as a silent nod of approval for the Hims customer service experience.

Hims and Hers Review at BBB

Hims holds an A+ rating from the Better Business Bureau (BBB) and is accredited. They have over 2,000 customer reviews at the BBB with an average rating of 4 out of 5 stars.

These stellar credentials affirm the effectiveness of Hims products. Reviews covering Hims’ offerings, including erectile dysfunction (ED), weight loss, anxiety and depression, premature climax, skin care, hair loss, and hair growth treatments, consistently highlight the company’s well-managed and successful operations.

Hims Hard Mints Review

Hims offers a unique solution for those seeking discreet and effective treatment for both hair loss and erectile dysfunction (ED). Their new ED “Hard Mint” option stands out in a crowded market with its convenient, chewable format and competitive pricing.

What sets Hims apart?

• Exclusive access: Hims is the only telehealth provider offering generic Viagra.
• Comprehensive solutions: Beyond ED, Hims addresses hair loss, premature ejaculation, and more.
• Competitive pricing: Hims offers affordable medications, including generic options and chewable versions.
• Convenience and discretion: Free doctor consultations, secure data handling, and bilingual support make it easy and discreet to get the care you need.

How does Hims’ ED “Hard Mint” stack up?

• Unique format: Discreet and convenient chewable mints offer an alternative to traditional tablets.
• Dosage options: Available in various strengths, allowing for personalized treatment.
• Competitive pricing: Comparable to other leading brands like BlueChew.

Why choose Hims over the competition?

• Broader range of solutions: No other provider tackles both hair loss and ED as comprehensively.
• Proven track record: Trusted by millions of men, with a Medical Review Board ensuring accuracy.
• Commitment to privacy: Adheres to medical privacy standards and offers control over online activity data.

Is Hims right for you?

If you’re looking for a convenient, discreet, and affordable solution for both hair loss and ED, Hims is worth considering. Their unique “Hard Mint” option offers a new level of convenience, while their commitment to affordability and comprehensive care makes them a strong contender in the increasingly crowded telehealth space.

Frequently Asked Questions

Conclusion

The Final Verdict: Is Hims Legit?

There you have it. Everything you wanted to know about Hims, and probably a few things you didn’t think of! So, what’s our final word?

We think Hims is a great choice to get convenient, affordable hair loss treatment for men without even leaving home. We hope our Hims hair loss review helps you decide how you’d like to address your hair loss. Hims can definitely make getting treatment convenient and way less stressful, the sooner you start, the better chance you’ll have of stopping or even reversing hair loss. Best of luck!

Hims Rating Breakdown

Calculating Ratings
Overall Score: Report total points from all 4 sections out of 100.
Section Scores = ([Points earned in that section] / [Max points for that section] X 100)

About Author

Randall Higgins, PharmD