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Endurance Car Warranty Reviews for 2023
Endurance Warranty Services stands out as a top-rated California extended car warranty company. However, it’s not impervious to significant customer complaints and the scrutiny of the Better Business Bureau (BBB).
As with anything in life, there are ups and downs to signing on with Endurance Warranty, so let’s take a deeper dive into what they are and how the company’s offerings might fit your needs.
Key Takeaways from Endurance Auto Warranty Reviews:
- Primary Complaints: Deceptive advertising through misleading mailings; difficulties in canceling contracts due to subpar customer service; concerns about coverage interpretation and conflicting terms.
- Customer Reviews Overview: Endurance holds an average BBB rating of nearly 4 out of 5 stars; negative reviews highlight claim denials and service frustrations; positive reviews celebrate substantial savings and positive service experiences.
- Final Verdict: Endurance is favorably rated, offering reasonable pricing and a range of coverage options with valuable add-ons, making it a strong choice for extended warranties.
Endurance is based in Illinois and has been in business for 17 years. It offers flexible deductibles and discounts catering to various customer categories, including military and government employees.
The company is one of the broadest in the industry in terms of product offerings, and many plans come with add-on benefits like flat tire repair and roadside assistance. That said, Endurance isn’t the cheapest provider on the market, though its phone reps are among the most transparent in the industry.
Though the BBB has challenged Endurance’s practices in some cases, the company has received many positive reviews from satisfied clients with great experiences under their belts.
At the same time, Endurance is a direct administrator, meaning it does not rely on a third party to handle customer service, billing, and other issues. This typically results in a faster, more agreeable claims experience and fewer questions about payment and policy use.
Broad coverage plan offerings
Excellent benefits and add-on coverage
Endurance is a direct warranty provider
No coverage in California
Endurance cuts free access to some add-ons after a year of coverage
Endurance Process to Get Started
Thankfully, some extended warranty companies issue coverage without requiring a phone call or giving up personal information. Unfortunately, Endurance isn’t one of them. The company requires an email address to get started, and you’ll ultimately end up on the phone answering a series of questions about your vehicle and its use. The company also has a bad habit of using that information to contact prospective customers several times after the initial contact.
Endurance Car Warranty Quotes
Getting a quote and getting started is easy, even with the annoyance of the process. Endurance offers coverage plans for vehicles with unlimited mileage limits in some cases, so it’s simple to find a plan that covers any model. There are also plans for luxury vehicles with lower miles and more recent model years.
New Endurance customers must wait 30 days before filing a claim. This is to ensure that the vehicle being covered has no pre-existing conditions. The 30-day period also covers Endurance’s money-back guarantee. The time period also lets new customers assess their coverage options to determine if they’ve selected the right plan.
Endurance Extended Car Warranty Claims and Process
Endurance offers a few avenues for filing claims. The first is to call the company directly as soon as you suspect a problem. Do not continue driving, which could cause more damage and lead to a denied claim. You can also visit a RepairPal Certified shop and start the process there.
Either way, you’ll need to get the shop’s approval and an inspection before any work can proceed. The shop will communicate with Endurance to determine if the failed components are covered under warranty and what (if any) your financial contribution will be after the deductible is paid.
Reasons Endurance Warranty Denies Claims
Endurance’s plans can be quite comprehensive, but like all other warranty companies, there are plenty of things that aren’t covered and a range of reasons why your claim might be denied.
The company won’t cover common wear items like tires, brakes, spark plugs, and other components. Oil and other fluid changes are not covered, nor are any lighting elements. While those things aren’t covered in Endurance’s plans, you’ll still need to keep up with them, as the company won’t cover failures if you’ve neglected routine maintenance and other upkeep.
Vehicles that have been damaged in a crash, during a theft, or from natural disasters are also ineligible for coverage. Endurance also notes that shoddy repair work performed by an unauthorized shop or repairs that were completed with third-party parts may not be covered if they fail in the future.
Finally, Endurance is clear about pre-existing conditions and discrepancies in mileage and paperwork. If there are questions about the mileage and conditions you listed when starting your warranty, you or the shop might be asked to verify or confirm facts before a repair is covered.
Review Endurance Costs and Prices
Endurance’s prices fall in the middle of the affordability spectrum. The good news is that you get what you pay for with the company and, in many cases, more.
Endurance’s average pricing lands at around $110 per month, but several factors play into the pricing.
Some customers reported paying upwards of $210 or more per month, but most will find a more agreeable monthly price.
Customers also get a load of add-ons that boost the value of their Endurance warranty plan, including 24/7 roadside assistance and a tire replacement program that reimburses owners for up to two complete sets of tires per year. Endurance offers collision discounts that cover up to $500 in repairs if you’re in a wreck, and if your car is a total loss, you could receive up to $1,000 toward the purchase of a new vehicle. You may also be eligible for up to $500 for key replacement.
Endurance Extended Car Warranty Customer Reviews
- The Better Business Bureau currently has 2,433 reviews of Endurance, and the company has an average of 3.64/5 stars.
- Customers have opened 1,814 complaints in the last three years, with 923 closed complaints over the previous 12 months.
- That said, Endurance has grabbed higher scores and more positive reviews on other websites.
Summary of Positive Reviews on Endurance Auto Warranty
The company has many positive reviews relating to customer service and its response times, as many customers state that Endurance has some of the better phone reps in the business. Others state that the claims process is fast and easy, and many note that Endurance is communicative at every step.
Summary of Negative Reviews on Endurance Car Warranty
As is the case with many extended warranty providers, Endurance finds itself on the receiving end of more than a few negative reviews. In this case, several customers that wrote the worst reviews did so after having difficulty understanding their policies or determining what was or wasn’t covered at the time of service.
This is a common problem with extended warranty companies, so it’s important that you read and understand what you’re getting into before expecting a claim to be paid.
Is there a class action lawsuit against endurance warranty?
The Endurance Warranty lawsuit centers on accusations of deceptive practices by Endurance and its partner, Paylink, within the vehicle service contract industry.
These contracts, often marketed as “extended warranties,” have led to a class action lawsuit due to various allegations against the companies:
- Deceptive Agreements: Consumers were allegedly misled into vehicle service contracts under false pretenses.
- Unauthorized Charges: Endurance and Paylink are accused of withdrawing money without consent, causing overdrafts, fees, and credit issues.
- Refusal to Cancel: The companies allegedly denied contract cancellations upon consumer requests.
- Improper Charges: Endurance and Paylink are accused of overcharging consumers.
- False Affiliations: The companies are accused of misrepresenting affiliations.
- Post-Cancellation Charges: Allegations claim that consumers were charged after canceling contracts.
- Targeting Vulnerable Groups: The companies allegedly targeted the elderly and those with mental illnesses.
- Fraudulent Inducement: The companies allegedly induced contracts fraudulently.
- Invalid Coverage Denials: Endurance and Paylink allegedly denied valid coverage.
- Coverage Cancellations: Allegations include canceling coverage after payment.
- Other Deceptive Practices: The lawsuit cites additional deceptive and predatory actions causing financial losses.
- Refund Denials: Endurance and Paylink are accused of refusing refunds.
The lawsuit aims to represent affected individuals. This includes those charged despite not seeking contracts, deceived purchasers, overcharged individuals, and those with inadequate contracts.
The lawsuit suggests Endurance and Paylink were possibly aware of complaints but continued these alleged behaviors. It’s open for others with similar complaints to join for potential benefits.
Should You Buy an Endurance Warranty?
Endurance Company is a direct provider that offers several plans and coverage options. Some policies cover routine maintenance, and the company provides great add-ons, including roadside assistance and key fob replacement. Though it has what seems like a ton of negative reviews, Endurance is actually one of the more positively rated warranty companies around. Customers will also likely find Endurance’s pricing quite reasonable, though it’s not the cheapest extended warranty company around.
On the downside, Endurance isn’t available in California, and the company cuts some of the more desirable benefits after the first year of service. Even so, it’s hard to advocate against the company, as it’s one of the more transparent and trustworthy extended warranty providers. The breadth of coverage options and the value of add-on benefits should be enough to put the company on your radar for an extended warranty.
Carchex is a fantastic alternative to Endurance, though it’s just as old-school in some ways. You’ll still have to give up personal information and spend time on the phone, but the payoff is dealing with a transparent company that works to ensure you’re happy. If talking to someone and dealing with that hassle aren’t your deal, Olive is an excellent alternative that lets customers complete the entire signup process online.
Frequently Asked Questions
Is Endurance a legitimate company?
Yes. Despite what some disgruntled customers say, Endurance is a real company that pays its claims and provides real warranty coverage.
Does Endurance pay its claims?
Yes, though, it’s important to note that Endurance only pays for covered repairs, so it’s a good idea to know what your plan does and does not cover before heading to the shop for work.
How long is Endurance’s waiting period?
New Endurance customers have to wait for 30 days and at least 1,000 miles before filing a claim. This is to make sure that the covered vehicle doesn’t have pre-existing issues that are being covered.
How long are Endurance’s warranty plans?
Customers can get coverage for up to eight years in some cases, depending on the vehicle. Endurance might not offer the longest coverage for older models or vehicles with higher mileage.
What do Endurance auto warranty reviews say?
Endurance BBB customer reviews reveal mixed experiences concerning its extended car warranty plans, citing complaints about claim denials based on specific vehicle details, challenges in contract cancellations, and frustrations with customer service interactions.
Conversely, positive Endurance Warranty BBB reviews emphasize:
- Commendable customer service and helpfulness
- Money-saving benefits
- Successful claims experience: “I’ve had to use this warranty one time so far to fix an issue with my air conditioner. I had no problems whatsoever. The dealer contacted them and they paid the claim. Seamless experience.”
Swift assistance for issues like flat tires: “Asked for help for a flat tire. The person arrived in about twenty minutes. The tire was taken off and a spare tire was placed. It was done in minutes. Thanks for being a great company.”
- Cost-effectiveness compared to dealer extended warranties: “It was substantially less expensive than the Dealers extended warranty. I looked at other services and this one was the best by far that was recommended.”
- Consistently excellent service across multiple vehicle models: “I have had this Warranty company with my Kia ***** and now my ****** Altima and I have always received excellent service. They are always polite, courteous, respectful, and helpful. I highly recommend Endurance warranty services.”
- Affordability and reliable claims processing.
|Rating Criteria for Extended Car Warranty Companies||Points (1-10)|
|Coverage Options and Flexibility||8|
|Claim Process and Customer Service||7|
|Plan Cost and Value for Money||6|
|Customer Reviews and Reputation||7|
|Financial Stability and Industry Ratings||8|
|Additional Benefits and Features||8|
|Deductible and Repair Shop Network||8|
|BBB Rating and Accreditation Status||5|
|Time in Business||8|
|Expert’s Subjective Rating (1-20 Points)||16|
|Endurance Total Points||81|
Endurance website, https://www.endurancewarranty.com/
Belluck & Fox, Warranty Fraud Attorneys
Better Business Bureau (BBB), Endurance Warranty Services LLC reviews on its BBB profile page, https://www.bbb.org/us/il/northbrook/profile/auto-warranty-plans/endurance-warranty-services-llc-0654-88077689/customer-reviews
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