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Eargo Hearing Aid Review by a Leading Audiologist
An Innovative and Discrete In-The-Ear Hearing Aid Option
Dr. Ruth Reisman, AuD MBA CCC-A, wrote this Eargo Hearing Aid review. Dr. Reisman is an Audiologist in NYC with over a decade of experience fitting hearing aids and educating doctoral students on the use of hearing aids as a form of rehabilitation for hearing loss and tinnitus.
Let’s Talk About Eargo Hearing Aids:
Eargo is a direct-to-consumer company that specializes in hearing aids. Their product lineup includes a variety of in-the-ear hearing aids that prioritize comfort, discretion, and user-friendliness. Eargo is highly regarded in the industry, standing among the top-rated hearing aid brands such as Jabra and Starkey.
Eargo Hearing Aids PROS & CONS:
Pros
Design: Eargo hearing aids are known for their sleek and nearly invisible design. They are inserted into the ear canal but do not require custom molds or professional fittings.
Sound Amplification: Eargo hearing aids use advanced technology to amplify and enhance sound. They are designed to provide clear and natural sound quality for mild to moderate hearing loss.
Rechargeable Batteries: Eargo hearing aids use rechargeable batteries, eliminating the need for disposable batteries. The charging case provided by Eargo can also act as a storage case for the devices.
Feedback Reduction: Eargo hearing aids employ feedback cancellation algorithms to minimize feedback or whistling sounds that can occur in some hearing aids.
Remote Control and Mobile App: Some Eargo Hearing Aids offer remote control functionality and a mobile app. These features allow users to adjust settings, switch between programs, and personalize their hearing experience.
Cons
Not all patients are candidates for an Eargo Hearing Aid. It will depend on their hearing loss and their ear anatomy.
There are no Bluetooth streaming options with Eargo Hearing Aids.
There is no formal tinnitus treatment with Eargo Hearing Aids.
Eargo Hearing Aid rechargeable batteries only hold a charge for 3 years and may need replacement after that time.
Hearing Loss and Eargo Hearing Aids
Hearing loss is a common issue affecting millions of people worldwide, and technological advancements have led to the development of various hearing aids. One such innovation is Eargo Hearing Aids, which has gained significant attention for its discreet design and exceptional sound quality.
In this Eargo Hearing Aid review, we will go over the features, performance, comfort, and overall user experience of Eargo hearing aids, examining how they stand out in the market and improve the lives of individuals with hearing impairment. If you’re considering hearing aids for tinnitus, review the top 5 best choices for 2023 that just came out with a free quiz to help you find the right match.
Design and Comfort
Eargo hearing aids are distinct from traditional hearing aids due to their unique design. These devices are designed to be virtually invisible, sitting comfortably inside the ear canal. Eargo hearing aids are small, discreet, and come in black, making them blend seamlessly with the user’s ear canal shadow.
Furthermore, Eargo hearing aids are designed to be comfortable for extended wear. The soft, flexible silicone material ensures a snug fit, eliminating any discomfort or irritation. Unlike behind-the-ear (BTE) or in-the-ear (ITE) hearing aids, Eargo hearing aids claim to not cause the “plugged ear” feeling, and users can wear them for long periods without discomfort or fatigue.
Review Eargo Hearing Aids Sound Quality
Eargo hearing aids excel in providing exceptional sound quality. The advanced technology incorporated into these devices ensures clear, natural sound reproduction across a broad range of frequencies. The hearing aids use feedback cancellation algorithms to minimize feedback or whistling sounds, resulting in a distortion-free listening experience.
Eargo hearing aids also feature intelligent noise reduction technology, which enhances speech clarity in noisy environments. This is particularly beneficial in social gatherings, restaurants, or other challenging listening situations. Users can now enjoy conversations without straining to hear or missing out on essential details.
Moreover, Eargo hearing aids offer customizable sound profiles, allowing users to adjust the settings based on their personal preferences and specific hearing needs. The accompanying mobile app facilitates easy adjustments, granting users more control and flexibility over their listening experience.
User-Friendly Features
Eargo hearing aids are equipped with user-friendly features that enhance convenience and accessibility. The devices are rechargeable and come with a compact charging case that doubles as a storage unit. The case’s magnetic connection ensures the hearing aids stay securely in place while charging. With a single charge, users can enjoy a full day of hearing aid use, eliminating the need for frequent battery replacements.
The Eargo mobile app, compatible with both iOS and Android devices, allows users to control and monitor their hearing aids remotely. The app provides a range of functionalities, including volume control, sound profile adjustment, battery status monitoring, and even the ability to find misplaced hearing aids using a proximity feature. The image below depicts some of the features you can adjust in the top-of-the-line Eargo 7 hearing aids.
Eargo 7 Hearing Aid Features Image
Image credit: Eargo website
How Much do Eargo Hearing Aids Cost?
In the graph below, we have organized the different Eargo hearing aid models by features, warranty, and price. (Adopted from the Eargo Hearing Aid website)
| Eargo Hearing Aid Model | Features | Warranty | Cost |
| Eargo 7 | Sound Adjust+ with Clarity Mode- Automatically optimizes your device settings to your soundscape. It also includes Sound Match.
Water-resistant & Sweat-resistant Self-fitting OTC CIC hearing aids |
2 years | $2,590 |
| Eargo 6 | Sound Adjust- Automatically adjusts your settings as you move between environments. It also includes Sound Match.
Water-resistant Self-fitting OTC CIC hearing aids |
1 year | $2,250 |
| Eargo 5 | Sound Match Advanced mobile app auto-adjusts Eargos to your unique hearing profile.
Self-fitting OTC CIC hearing aids |
1 year | $1,450 |
Customer Support and Satisfaction
Eargo prioritizes customer satisfaction by offering comprehensive support and assistance. The company provides personalized fitting support through virtual consultations, ensuring the hearing aids are tailored to individual needs. Additionally, users can access online resources, including instructional videos and troubleshooting guides, for seamless device management.
Eargo also offers a 45-day money-back guarantee, allowing users to try the hearing aids risk-free. This demonstrates the company’s confidence in the product’s performance and commitment to customer satisfaction. Furthermore, Eargo provides a one-year warranty and the option to purchase extended warranty coverage, providing users with peace of mind and protection for their investment.
Do Eargo Hearing Aids Help With Tinnitus?
Eargo for Tinnitus: Eargo is a company that specializes in developing and manufacturing innovative hearing aids. While they primarily focus on providing discreet and comfortable solutions for mild to moderate hearing loss, their devices may also offer relief for individuals suffering from tinnitus.
Tinnitus is a condition characterized by the perception of ringing, buzzing, or other similar sounds in the ears or head without any external sound source. Although it is often associated with hearing loss, tinnitus can also occur independently.
Eargo hearing aids employ unique design features that may benefit individuals with tinnitus. Their devices are known for their small, virtually invisible form factor, as they fit comfortably inside the ear canal. This design helps to reduce the occlusion effect, which is the sensation of increased internal noise caused by the blockage of the ear canal.
By reducing the occlusion effect, Eargo hearing aids may help individuals with tinnitus experience less intrusive sounds and potentially provide relief from their symptoms. Additionally, the amplification and sound processing capabilities of the devices can help to mask or partially cover the tinnitus sounds, making them less noticeable.
It’s important to note that while Eargo hearing aids may offer some relief for tinnitus, they are not specifically designed as dedicated tinnitus treatment devices. The effectiveness of hearing aids in managing tinnitus can vary depending on the individual and the severity of their tinnitus symptoms. It’s always recommended to consult with an audiologist or hearing care professional who can evaluate your specific needs and provide personalized guidance.
Research on Eargo Hearing Aids
While there aren’t many publications on the benefits of Eargo Hearing Aids, there was a recent poster presentation comparing the Eargo self-fitting hearing aids against audiologist-fit hearing aids by Urbanski et al.. The researchers showed in their preliminary data that Eargo Hearing Aid fittings are highly similar to Audiologist-fit hearing aids. They concluded that this may be a reliable over-the-counter hearing aid for patients within the fitting range. (1)
Eargo Hearing Aid Reviews From Users
What are People Saying About Eargo?
| Star Review | Eargo Hearing Aids Reviews | Product |
| 5/5 | “I’m very pleased thus far (about 30 days). The small size is a major factor, but the hearing improvement is very good too. I don’t get the “talking in a barrel” sound that many in-the-ear aids have, due to the petal design. I like the app’s control of the volume and program, with the sound match. I also like that the Eargo can be muted when in a very noisy situation, like when mowing the lawn, without having to remove them. I was initially concerned about the fit since I have narrow ear canals. However, Eargo gave me excellent advice, specifically regarding “petal modification and lubrication, ” and they fit perfectly.” | Eargo 7 |
| 5/5 | “These new Eargo six hearing aids are excellent and easy to use. I love them. The app is straightforward to use. I’m very impressed with the overall package. I appreciate the app having videos and instructions on how to take care of my devices and the best way to use them. Even when my product was slightly faulty with Eargo 5, everyone at customer service was very professional and polite, replacing my faulty device right away. You earned yourself a lifetime customer because of the way you guys treated me.” | Eargo 6 |
| 5/5 | “I am very pleased with the Eargo 5. The sound quality, size, and ease of use are all good. I bought them to have a hearing aid that went inside my ear and would be somewhat waterproof. I needed rechargeable batteries. I was looking for something to run and bike with on the trail and road. So far, so good. There have been no issues with running and the resulting sweat. It’s great to hear a running partner comfortably. My wife is very pleased now that the sound on the television is down 30% or more.” | Eargo 5 |
Eargo BBB Complaints Summary
According to BBB, Eargo has an A+ rating and is accredited. The company has an average customer review rating of 4.3/5 based on 205 reviews, which is one of the highest ratings among hearing aid providers. However, Eargo has received 90 BBB complaints from customers.
Here is a summary of the details regarding Eargo’s BBB complaints:
- A customer purchased Eargo hearing aids that did not fit the charger, and Eargo allegedly rejected their request for an exchange.
- A customer reported that their charger stopped connecting to the app, and despite multiple replacements, the issues persisted.
- Several customers experienced repeated replacements during the warranty period and expressed concerns about potential failures after the warranty expired.
- Multiple customers faced problems with their devices and chargers, including devices not syncing with the app, and they received inadequate responses from Eargo.
- Customers encountered difficulties in reaching Eargo, had issues with price matching, were unable to return hearing aids, and did not receive clear instructions for returns.
- Customers reported that their devices stopped holding a battery charge, and when they requested a replacement, it was not covered under warranty. They expressed dissatisfaction with the warranty timing.
- A customer had a hearing aid become lodged in their ear and initially received reimbursement but did not receive a response to additional requests.
- Several customers received frequent replacements under warranty due to unsatisfactory quality control and were denied an extension of the warranty.
- Customers experienced their devices stopping working within a short period, potentially due to software or product issues, and sought assistance.
- A customer claimed that Eargo misrepresented their product as hearing aids and requested a refund or replacement with an improved design.
Eargo’s Responses to BBB Complaints:
- Apologized for the policies and offered direct support to improve the customer’s experience.
- Apologized for the delay in resolving the issue and committed to refunding the expedited mail service.
- Offered assistance within the warranty period but was unable to provide a refund.
- Apologized for the delay in providing replacements and assured the customer of ongoing efforts to fulfill the order.
- Apologized for the delay in receiving replacement devices and reassured the customer of ongoing efforts to fulfill the order.
- Offered replacements within the warranty period but was unable to provide a refund.
- Provided information about the Loss & Damage policy and encouraged further communication.
- Replaced necessary devices within the warranty period and offered ongoing assistance.
- Honored the warranty period but was unable to offer a refund, encouraged further contact for assistance.
- Explained the warranty support and provided contact information for further assistance.
The Doctor Weighs in on Eargo Hearing Aids
“Eargo Hearing Aids are certainly an innovation in the hearing aid arena. Its unique design, features, and customer service model have certainly allowed for true evolution in the fitting of direct-to-consumer hearing aids. Just like most devices for those who are candidates, it seems performance and satisfaction are very high for Eargo Hearing Aids. However, those who are not ideal candidates still tend to struggle. I think if this is an option for your hearing loss and if discretion is very important to you, Eargo Hearing Aids are certainly worth a try.”
Frequently Asked Questions
Are Eargo hearing aids any good?
Is Eargo a hearing aid or an amplifier?
Who should purchase Eargo Hearing Aids?
What is the life expectancy of Eargo?
How can one buy Eargo hearing aids?
Does Medicare cover the cost of Eargo hearing aids?
How Much do Eargo Hearing Aids Cost?
Does Eargo work with hearing health professionals?
Do I need a hearing test to buy Eargo?
What's the difference between Eargo 5 and Eargo 6 hearing aids?
Conclusion
Conclusion
In conclusion, Eargo hearing aids have transformed the hearing assistance landscape by offering a discreet and high-quality solution for individuals with hearing loss. With their innovative design, exceptional sound quality, user-friendly features, and commitment to customer satisfaction, Eargo hearing aids have established themselves as a leading choice in the market.
The combination of comfort, convenience, and advanced technology sets Eargo hearing aids apart from traditional hearing aids, providing users with a seamless and personalized hearing experience. Whether in quiet or noisy environments, users can confidently rely on Eargo hearing aids to enhance their ability to communicate and engage with the world around them.
Source
Citation:
Urbanski, D., Nelson, P., Donato, S., Rosenthal, J., & Swaminathan, J. Self-Adjustment Versus Prescriptive Fitting.
Disclosure
Disclaimer: While Eargo Hearing Aids have gained popularity among certain users, it’s important to note that the effectiveness and suitability of hearing aids can vary based on individual hearing needs and preferences. Before placing a fully-in-the-ear device, it is recommended to consult with an audiologist or hearing care professional to determine the most appropriate hearing solution for your specific requirements.”
Dr. Ruth Reisman: Trusted Audiologist and Expert Reviewer of Hearing Aids
Dr. Ruth Reisman, a licensed Audiologist and Hearing Aid Dispenser in New York State, is a trusted expert at Trusted Company Reviews (TCR). Selected as our expert reviewer for hearing aids, she brings extensive experience and a commitment to improving auditory health.
At TCR, Dr. Reisman shares invaluable insights into the world of hearing aids. With a passion for effective communication, she specializes in helping individuals with auditory processing deficits through virtual hearing rehabilitation and communication coaching at Urban Hearing.
Certified by the American Speech and Hearing Association, Dr. Reisman has led the Audiology department at Lenox Hill Hospital and serves as an associate professor at reputable institutions. Her expertise extends to fitting advanced hearing implants, making her an invaluable resource for our audience.
Dr. Reisman's dedication also extends to individuals with Attention Deficit (Hyperactivity) Disorder (AD(H)D) and other co-morbid disorders. Through her research, she has developed methods to evaluate and treat this population, improving their attention, behaviors, and social-emotional skills.
As TCR's expert reviewer of hearing aids, Dr. Ruth Reisman provides trusted guidance and recommendations. Her expertise, passion, and commitment to improving auditory health make her an invaluable asset to our team and a reliable source of information for individuals seeking the best hearing solutions.
Rosette Ruth Reisman AuD MBA
Last Updated: December 14, 2023
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