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One Call Alert Reviews

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One Call Alert Medical Alert Systems Reviews

Are you considering purchasing a medical alert system from One Call Alert? Reviews online will tell you everything you need to know to help you determine if this medical alert system is right for you.

Researching medical alert systems on your own can be overwhelming because there are many choices. At TrustedCompanyReviews.com, our team of medical experts will help you analyze, compare and review, One Call Alert vs. other top-rated medical alert systems. Details will be closely evaluated, including pros and cons, benefits, positive and negative customer reviews found online, and the cost of One Call Alert’s medical alert devices versus similar devices on the market. [1] [2]

One Call Alert is among the nation’s top ten medical alert companies. However, there may be some disadvantages to its medical alert device, depending on your specific situation and needs.

As people age, they become concerned about living alone. Fear sets in as they think about potential accidents that could occur and whether or not they are fit to live alone. For example, what happens if you slip, fall in the shower, and get knocked out?

According to the National Library of Medicine, after we hit seventy years of age, our brains begin to shrink even faster, and we more rapidly start to lose brain capacity, mobility, and ability to function on our own, increasing the chances of an accident occurring. According to the CDS, “falls are the leading cause of injury-related death among adults aged 65 and older.”

One Call Alert’s medical alert system provides a sense of security and peace of mind to seniors and their families. Older adults can continue living alone well past their seventies while being able to access emergency assistance at the touch of a button. Or even better, One Call Alert fall detection is a feature that alerts help without pressing a button. Let’s next jump into the pros and cons of One Call Alert medical alert systems.

One Call Alert Medical Alert Systems reviews


  • Affordable pricing: One Call Alert Medical Alert System offers pricing that is competitive with other PERS providers, making it an affordable option for many individuals and families.

  • No long-term contracts: One Call Alert Medical Alert System does not require long-term contracts or commitments, allowing for greater flexibility and affordability for customers.

  • Easy to set up and use: One Call Alert Medical Alert System devices are easy to set up and use, with simple instructions and user-friendly technology.

  • Excellent features: Options include a mobile GPS device, automatic fall detection, medication reminders, cellular technology for reliable communication and 24-hour emergency support, and waterproof wrist buttons or pendants that can withstand exposure to water.

  • Two-way voice communication: One Call Alert Medical Systems allow users to speak directly with a trained professional and not a robot.


  • Mixed customer reviews: While some customers are satisfied with One Call Alert’s services, others have reported issues with the product’s reliability and customer service. One Call Alert has no BBB accreditation and one customer review rated “1 out of 5 stars”.

  • Limited coverage: One Call Alert’s services may not be accessible in all geographic areas due to limited availability and coverage on the cellular network. Additionally, the system may not always be able to provide accurate GPS location information in every situation, which could potentially delay emergency response times.

  • Shorter battery life: Medical alert systems from One Call Alert have shorter battery life than some of its competitors, as explained in the review.

  • Warranty: The company isn’t transparent about its warranty. They say; the base unit and pendant are protected under warranty, but customers are advised to contact a customer representative for more information.

  • Pricing: The cost for One Call Alert medical alert devices is subject to change without notice.

  • Not all features are available: This medical alert system doesn’t offer smoke or carbon monoxide detection, activity monitoring, or automatic system testing.

One Call Alert Company Description

One Call Alert reviews have established the company as a reliable and trustworthy provider of medical alert systems. They offer personal emergency response systems to seniors and individuals with medical conditions who require assistance in case of an emergency. With over 20 years of experience, One Call Alert medical alert systems with fall protection have become a well-known name in the medical alert system industry. There are many types of One Call Alert medical alert systems available that arrive with a variety of features, including a two-way voice communication system and fall detection. One Call Alert also offers a 24/7 customer service team.

One Call Alert Medical Alert System Features Include:

  • fall protection
  • two-way voice communication
  • a 24/7 One Call Alert customer service team


One Call Alert Pros

One Call Alert’s medical alert systems cater to individuals with different lifestyles and needs. If you live alone or leave the house by yourself, their mobile GPS device is an excellent option that ensures you are always connected and can request help at any time. If you have a history of falls, their Fall Button option can automatically detect and alert operators in the event of a fall. Their Medication Reminders option is perfect for individuals with a medical condition and can help them stay on top of their medication schedule. One Call Alert uses cellular technology for reliable communication and quick response times, which are essential in emergency situations. Their waterproof wrist buttons or pendants can withstand exposure to water, making them easy to wear while showering or in wet conditions.

Their monitoring devices offer two-way voice communication, allowing users to speak directly with a trained operator in case of an emergency. Lastly, Connect Access provides users with a user-friendly website and easy access to customer support, making it easy to manage and get help when needed. Given all these, it is not hard to see that One Call Alert’s medical alert systems offer excellent features that cater to different lifestyles and provide peace of mind to users and their loved ones.

One Call Alert Cons

According to One Call Alert consumer reports, shorter battery life is one of the system’s downsides, as the alert base station backup battery can last up to 32 hours, which is significantly less than some competitors that offer battery lives of up to twice that duration. This can be a concern for those who forget to charge their devices regularly. A few One Call Alert customer reviews have reported false alarms, which can be inconvenient and potentially costly if emergency services are dispatched unnecessarily.

Another concern is the limited warranty information provided by One Call Alert, which may leave customers uncertain about the specifics of their coverage. While the company states that the base unit and pendant are protected under warranty, customers are advised to seek more information by contacting a customer representative.

One Call Alert Customer Service

The company prioritizes providing accessible and responsive customer service. The website prominently features a “Contact Us” page that provides various means of getting in touch with the company, including phone, email, and live chat options. Additionally, the website indicates that customer service representatives are available 24/7 to assist with any questions or concerns. The website also boasts a buyer’s guide and an easy-to-understand pricing guide that addresses common inquiries and provides helpful information about the company’s products and services.

One Call Alert Complaints and One Call Alert BBB

One Call Alert has no customer reviews on the Better Business Bureau (BBB); therefore, it has no star rating. It has a BBB rating of A+ but is not accredited. However, on BestCompany.com, a third-party review website, One Call Alert has garnered 4.6 out of 5 stars based on 919 reviews.

One Call Alert replacement parts

One Call Alert offers an array of medical alert systems and devices for the elderly and their families. However, obtaining information about replacement parts through their website may not be easily accessible. While the company does provide technical support to assist customers with troubleshooting any device-related problems, it is uncertain whether they provide replacement parts as part of their customer support services. Customers might need to reach out to One Call Alert’s customer service team to inquire about obtaining replacement parts and other concerns germane to repairs.

Frequently Asked Questions

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About Author

Dr. Ali
Naheed Ali, MD, Ph.D., is a physician by education and a writer by choice since 2005. He earned an MD degree in 2008 and later completed Harvard Medical School's lifestyle medicine training in 2012, before obtaining a Ph.D. in holistic health elsewhere in 2013. He’s also certified in clinical research by the National Institutes of Health (NIH). For years, Dr. Ali taught at colleges in the US where he lectured on various biomedical topics and delivered over 2000 hours of live presentations. He is also the author of numerous books from major New York publishers. They can be found on the shelves of 1000s of libraries worldwide. He brings more than 15 years of experience writing remotely and has more than 15 years of health-related publications to his credit. Now a digital nomad, he’s currently a medical journalist and copywriter for hire. His online home is HealthcarePropulsion.com.
Philips Lifeline
Dr. Ali

Doctor Naheed Ali

Last Updated April 8, 2023

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