Aura Credit Monitoring Review

Frequently Asked Questions

What is Aura?

Aura, not to be confused with Aura Identity Guard, is an identity theft protection company that provides credit monitoring as part of its three paid plan offerings for individuals or families of up to five adults plus children.

Is Aura a legit company?

Aura is a legitimate identity theft and credit monitoring company that ranks highly among consumers on review platforms and carries an A+ grade at the Better Business Bureau.

Is Aura part of Identity Guard?

Aura's parent company owns and operates Aura and Identity Guard. However, the two companies are separate and independent of each other.

How does Aura monitor credit?

Aura monitors all three credit bureaus and updates your credit score monthly through VantageScore. You can receive up to one full credit report from each bureau through Aura's services.

What is a credit freeze?

A credit freeze, or freezing your credit, disallows any outside lender inquiries or access, protecting your identity and credit score until you remove the freeze. Freezing your credit is also possible at each of the three credit bureau websites.

What does VantageScore Mean?

VantageScore is a credit scoring company that gathers information from the main credit bureaus to compile individual scores. The credit scores are determined using a current scoring model, typically VantageScore 3.0 or 4.0. These scores are then passed along to credit monitoring services.

Can Aura help me improve my credit?

Aura cannot change or affect your credit score in any way. The company monitors your credit score and activity and watches over your banking and credit transactions to alert you when something seems wrong. You can use the information that Aura supplies to improve your credit and keep your accounts safe.

What are recent complaints about Aura credit monitoring services?

Summary of 7 recent complaints about Aura credit monitoring services, as listed at the Better Business Bureau.

1. The customer purchased a service that includes credit report scores but was unable to access them due to technical issues with the web app. Customer service was unhelpful, and the refund was not provided promptly.
2. The customer was deceived into paying for an annual subscription instead of canceling after the free trial. They requested a refund, and after some resistance, a partial refund was issued.
3. The customer signed up for a free trial and was promised ************ tickets but never received them. Despite multiple contacts with Aura, the issue was not resolved promptly.
4. The customer faced difficulties in contacting Aura's support, was asked for personal account credentials, and had concerns about their account being accessed by someone else.
5. The customer subscribed to Identity Guard but experienced identity theft and credit card fraud with no notifications or assistance from the service. The customer requested a refund, which was initially refused, but later provided.
6. The customer's banking information couldn't be registered, and they canceled within 24 hours. Despite the "money-back guarantee," the customer was initially denied a refund.
7. The customer complained about automatic renewal without clear communication during signup and difficulty obtaining a refund. They also mentioned alleged lies by customer support regarding an email.

These complaints highlight issues with technical problems, deceptive subscription practices, delayed refunds, lack of proper support, and unmet promises. Some customers faced difficulties with automatic renewal and were not informed about refund policies.

For a complete listing of the most up-to-date and accurate complaints against Aura, review Aura's BBB profile page here.

Is Aura better than LifeLock?

In the comparison between Aura and LifeLock, both companies offer identity theft and financial fraud protection, including credit monitoring. While Aura tends to be somewhat more expensive, it provides more flexibility, straightforwardness, and substantial online tools for families with children.

Aura offers credit monitoring of all three credit bureaus and monthly credit score updates on all plans, while LifeLock reserves three-bureau updating for higher-cost plans only. Both companies offer a 60-day money-back guarantee, but Aura's trial period is 14 days, while LifeLock's is 30 days.

In terms of identity protection and fraud deterrence, both companies offer extensive features, including virus protection, online tools, comprehensive ID theft insurance coverage, and assistance with lost or stolen wallet incidents or identity exposure issues.

Ultimately, the choice between Aura and LifeLock will depend on your comfort level with their products and services and which features you consider most important for protecting your interests. It's essential to assess your specific needs and priorities when deciding which company to choose for your identity theft and credit monitoring protection.