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Medical Guardian Reviews

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Top Medical Guardian Reviews: The Best Medical Alert Systems of 2023

If you’re considering purchasing a medical alert device, it’s crucial to check the reviews of the company you’re interested in. Medical Guardian reviews have been thoroughly analyzed by our team of medical experts, including Doctor Naheed Ali. Based on our research, we’ve compiled the following Medical Guardian review.

Medical Guardian is one of the most reliable medical alert systems for seniors and people with disabilities and a top-rated brand in the industry. However, when comparing medical alert systems, there are several factors to consider, such as personal preferences, cost, contract terms, and additional features based on your lifestyle and needs.

Your personal preferences are essential when choosing a medical alert system. Do you exercise regularly? Are you concerned about the appearance of the device? Do you prefer to wear a watch, wristband, or necklace? Do you spend most of your time indoors or outdoors? Do you have mobility issues? Does your spouse need a medical monitoring system? These questions can help you determine the best medical alert system for you.

Researching a company’s reputation before purchasing a medical alert system is another vital step you cannot skip. Just think about it, you will depend on this company to respond quickly and save your or a loved one’s life in an emergency. So, for example, you would want to avoid signing a long-term contract with a company that has hundreds of customer complaints about its automatic fall detection equipment sending false alarms or the emergency monitoring team failing to respond on time to save a life. And this type of information you won’t find on Medical Guardian’s website. Customer reviews, on the other hand, will reveal these detrimental details.

Our team of experts at TrustedCompanyReviews.com has analyzed Medical Guardian’s reviews from the internet, and we will share our findings. Pay close attention to the details of Medical Guardian’s customer complaints and the pros and cons of its medical alert devices.

First, we’ll review Medical Guardian medical alert systems – Pros and Cons.

Medical Guardian reviews


  • Flexible Payment Options: Medical Guardian offers a variety of payment options, including monthly, quarterly, and annual plans. They also offer various discounts to help senior citizens save money. (see the section below on “Medical Guardian discounts” for more details)

  • Connect with the type of emergency help you need: Medical Guardian customers can connect with the kind of help they need, including the fire department, police, and ambulance.

  • No Long-Term Contracts: Medical Guardian offers the flexibility and freedom to cancel the agreement anytime and receive a refund.

  • Wide Variety of Features: Medical Guardian offers various medical alert systems, including in-home and mobile options, to suit different needs and lifestyles. They are known for their selection and customization options that cater to different preferences and lifestyles.

  • Waterproof Devices: Medical Guardian’s Freedom Guardian smartwatch, Classic Guardian pendent-style medical alert button, and its Mobile Guardian medical alert device are all waterproof medical alert systems you can wear in the bath and shower.

  • Automatic Fall Detection: Medical Guardian’s medical alert devices feature fall detection technology that automatically alerts the monitoring center if a fall is detected.


  • Higher Monthly Cost: The monthly cost of Medical Guardian’s services can be higher than some competitors, particularly if you opt for add-ons like GPS tracking.

  • Up-Front One-Time Investment: Users must pay an up-front fee of $124.95 for equipment.

  • More Notifications = More Cost: The cost of Medical Guardian’s services increases with the number of notifications received.

  • Additional Cost for Fall Detection: Medical Guardian does not offer automatic fall detection on all devices and requires an additional fee for this feature.

  • Customer Complaints: Medical Guardian customer reviews have illustrated reports of issues and problems with the devices failing to connect to the monitoring center or experiencing false alarms with its fall detection.

  • Limited Range: Medical Guardian medical alert devices have a limited range, which can be a problem for seniors living in larger homes or apartments with multiple floors.

  • Landline or Cellular Connection Required: Medical Guardian devices require a landline or cellular connection to function, which may be a challenge for users in areas with poor cell coverage or who do not have a landline.

Review Medical Guardian’s Best Features

Medical Guardian is a leading provider of high-quality medical alert systems, boasting advanced features such as fall detection, GPS tracking, and two-way communication. Their devices are designed to be user-friendly, dependable, and long-lasting. What sets Medical Guardian apart from other providers is their customizable approach, offering a variety of options tailored to your specific needs. This allows you to select and pay for only what you need, much like ordering dishes individually at a high-end restaurant. With exceptional customer service and 24/7 monitoring, Medical Guardian is dedicated to ensuring customer satisfaction. Trust in Medical Guardian for a personalized and reliable medical alert solution that fits your individual needs. Additionally, AARP members can take advantage of a 10% discount and Medical Guardian frequently updates their website with promotions and discounts.

Medical Guardian Medical Alert Systems With Fall Protection

Medical Guardian’s medical alert systems have various advanced features, including fall detection, 24/7 U.S.-based monitoring, a stationary base unit with a backup battery, GPS-capable on-the-go models, a smart voice assistant, and activity tracking on the MGMove watch. Select models are equipped with fall detection, automatically detecting when the user has fallen and alerting the monitoring center. With 24/7 U.S.-based monitoring, Medical Guardian has a dedicated team of trained operators available to assist its customers in case of an emergency.

  • The stationary base unit serves as the primary connection between the user and the monitoring center and includes a backup battery in case of power outages.
  • GPS-capable on-the-go models use GPS technology to provide accurate location information in an emergency.
  • Medical Guardian’s smart voice assistant allows for hands-free communication, including making calls, sending messages, and accessing information.
  • The MGMove watch includes activity tracking features, allowing users to monitor their daily activity levels and receive insights on improving their overall health.

Review Medical Guardian Cost

Medical Guardian’s monthly pricing plans range from $29.95 to $79.95, depending on the chosen features and options. The equipment cost is a one-time fee of $124.95.

Next, we will compare Medical Guardian medical alert systems’ cost and prices to other top-rated medical alert devices.

Cost of Medical Guardian vs. Bay Alarm Medical

Bay Alarm Medical offers monthly, quarterly, and annual plans that cost between $19.95 and $41.95. In contrast, Medical Guardian’s plans start at $29.95 and go up to $39.95 monthly. Both companies charge a flat $10 monthly fee for fall detection capabilities, and their equipment fees vary. However, medical Guardian offers the lowest equipment fee at no cost, while Bay Alarm’s options range up to $149.

Cost of Medical Guardian vs. LifeFone

Medical Guardian and LifeFone offer customized plans catering to different lifestyles. LifeFone offers five plans suitable for both at-home and on-the-go assistance. The At Home Landline plan, priced at $29.95, is comparable to Medical Guardian’s Classic Guardian Landline plan and an excellent option for home safety.

LifeFone’s At Home and On-the-Go VIPx plan, available for $41.95 per month on an annual plan, provides more extensive coverage, similar to Medical Guardian’s top-tier plans when additional options are selected.

How to Get Medical Guardian Discounts?

You can get a discount on Medical Guardian medical alert systems if you’re a senior citizen.

To receive the discount, you can visit the AARP website and follow the instructions to become a member. Once you are a member, you can contact Medical Guardian customer service to obtain the discount code.

In addition to this, Medical Guardian also frequently offers promotions and discounts on their website, so it’s worth checking their website regularly for any current offers.

Finally, you can also contact their customer service team to inquire about any current promotions or discounts that may be available.

Medical Guardian vs. MobileHelp – who’s the best?

These are your top two best medical alert systems for 2023. So let’s take a look at a head-to-head comparison of the two.

  1. Device options: Medical Guardian offers a broader range of device options, including both in-home and on-the-go systems with GPS tracking, fall detection, and two-way communication. MobileHelp, on the other hand, specializes in mobile medical alert systems and has fewer options for in-home use.
  2. Monitoring: Both companies offer 24/7 monitoring with US-based call centers, but Medical Guardian’s monitoring centers are UL-certified and have a redundant backup system in case of emergencies. MobileHelp’s monitoring centers are also UL-certified, but they do not have a redundant backup system.
  3. Contracts and fees: Both companies offer contract-free options, but MobileHelp’s monthly fees are slightly lower than Medical Guardian’s. However, Medical Guardian frequently offers promotions and discounts that can offset the cost.
  4. Customer service: Both companies have good customer service and support, but Medical Guardian has a higher customer satisfaction rating and more positive reviews overall.

In summary, both Medical Guardian and MobileHelp are great options for medical alert systems, and the best choice depends on your specific needs and preferences. If you want a wider range of device options and UL-certified monitoring with a redundant backup system, then Medical Guardian might be the better choice. However, if you prefer lower monthly fees and specialize in mobile medical alert systems, then MobileHelp might be a better fit.

Medical Guardian BBB Reviews

The BBB is one of the oldest and most reputable organizations to check for company reviews, so part of doing your due diligence for any company and any industry needs to include the BBB. Check a company’s rating (i.e., A-F), customer reviews, and history of complaints.

First, let’s discuss some bad and then the good on Medical Guardian’s BBB profile.

Medical Guardian Customer Review Rating

Medical Guardian’s average customer review rating at the BBB is 1.1 out of 5, an abysmal rating from its customers. Fifty-nine reviews were submitted to the BBB to calculate this average rating, many of which include a one-star rating.

Medical Guardian Complaints at BBB

There are 209 complaints against Medical Guardian listed at the BBB from within the last three years – not a flawless track record, but remember, this is one of the industry’s most prominent medical alert companies. That said, top-rated companies should maintain a higher ratio of positive to negative customer reviews online than that. Medical Guardian’s customer complaints relate to issues with billing and pricing, difficulty canceling its services or obtaining refunds, and problems with faulty equipment or service quality.

Is Medical Guardian BBB Accredited?

On a positive note, not all complaints necessarily reflect a negative experience with the company, and Medical Guardian has responded to the majority of these complaints in a timely manner. Additionally, Medical Guardian is BBB accredited and has been since 6/23/2009, also maintaining an A+ rating.

Source: BBB, Medical Guardian, LLC profile

Medical Guardian Replacement Parts

Medical Guardian will replace a part for free if something is defective or not working on their medical alert systems within 30 days of purchase. However, after the initial 30-day period, customers may be required to pay for replacement parts, depending on the specific circumstances of the request. Review Medical Guardian’s warranty and replacement policies to understand what is covered and what may require additional fees before purchasing one of their medical alert systems.

Some common complaints from Medical Guardian customers about its replacement parts are related to the following –

  • delays in receiving replacement parts
  • difficulty in finding compatible replacement parts, and
  • dissatisfaction with the quality of the replacement parts.

Frequently Asked Questions

How does Medical Guardian work?
Is Medical Guardian legit?
Does Medicare cover Medical Guardian systems?
Does Medical Guardian offer a warranty?
What is the difference in Medical Guardian's Classic Guardian and Home Guardian systems?
What's the difference in Medical Guardian's Mobile Guardian and Active Guardian systems?
Can I cancel my Medical Guardian service at any time?
Does Medical Guardian offer mobile apps?
What happens if the battery on my Medical Guardian device dies?
How long does the battery last on Medical Guardian medical alert devices?
How to contact Medical Guardian, LLC?

About Author

Dr. Ali
Naheed Ali, MD, Ph.D., is a physician by education and a writer by choice since 2005. He earned an MD degree in 2008 and later completed Harvard Medical School's lifestyle medicine training in 2012, before obtaining a Ph.D. in holistic health elsewhere in 2013. He’s also certified in clinical research by the National Institutes of Health (NIH). For years, Dr. Ali taught at colleges in the US where he lectured on various biomedical topics and delivered over 2000 hours of live presentations. He is also the author of numerous books from major New York publishers. They can be found on the shelves of 1000s of libraries worldwide. He brings more than 15 years of experience writing remotely and has more than 15 years of health-related publications to his credit. Now a digital nomad, he’s currently a medical journalist and copywriter for hire. His online home is HealthcarePropulsion.com.
Philips Lifeline
Dr. Ali

Doctor Naheed Ali

Last Updated April 22, 2023

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