Question 1

How much does Medical Guardian medical alert systems cost?

Accepted Answer

Medical Guardian’s monthly pricing plans range from $29.95 to $79.95, depending on the chosen features and options. The equipment cost is a one-time fee of $124.95.

Compare the cost to other medical alert systems: 
Cost of Medical Guardian vs. Bay Alarm Medical
Bay Alarm Medical offers monthly, quarterly, and annual plans that cost between $19.95 and $41.95. In contrast, Medical Guardian’s plans start at $29.95 and go up to $39.95 monthly. Both companies charge a flat $10 monthly fee for fall detection capabilities, and their equipment fees vary. However, medical Guardian offers the lowest equipment fee at no cost, while Bay Alarm’s options range up to $149.

Cost of Medical Guardian vs. LifeFone
Medical Guardian and LifeFone offer customized plans catering to different lifestyles. LifeFone offers five plans suitable for both at-home and on-the-go assistance. The At Home Landline plan, priced at $29.95, is comparable to Medical Guardian’s Classic Guardian Landline plan and an excellent option for home safety.

LifeFone’s At Home and On-the-Go VIPx plan, available for $41.95 per month on an annual plan, provides more extensive coverage, similar to Medical Guardian’s top-tier plans when additional options are selected.

Question 2

How to Get Medical Guardian Discounts?

Accepted Answer

You can get a discount on Medical Guardian medical alert systems if you’re a senior citizen.

To receive the discount, you can visit the AARP website and follow the instructions to become a member. Once you are a member, you can contact Medical Guardian customer service to obtain the discount code.

In addition to this, Medical Guardian also frequently offers promotions and discounts on their website, so it’s worth checking their website regularly for any current offers.

Finally, you can also contact their customer service team to inquire about any current promotions or discounts that may be available.

Question 3

Medical Guardian vs. MobileHelp –who’s the best?

Accepted Answer

These are your top two best medical alert systems for 2023. So let’s take a look at a head-to-head comparison of the two. 

Device options: Medical Guardian offers a broader range of device options, including both in-home and on-the-go systems with GPS tracking, fall detection, and two-way communication. MobileHelp, on the other hand, specializes in mobile medical alert systems and has fewer options for in-home use.
Monitoring: Both companies offer 24/7 monitoring with US-based call centers, but Medical Guardian’s monitoring centers are UL-certified and have a redundant backup system in case of emergencies. MobileHelp’s monitoring centers are also UL-certified, but they do not have a redundant backup system.
Contracts and fees: Both companies offer contract-free options, but MobileHelp’s monthly fees are slightly lower than Medical Guardian’s. However, Medical Guardian frequently offers promotions and discounts that can offset the cost.
Customer service: Both companies have good customer service and support, but Medical Guardian has a higher customer satisfaction rating and more positive reviews overall.
In summary, both Medical Guardian and MobileHelp are great options for medical alert systems, and the best choice depends on your specific needs and preferences. If you want a wider range of device options and UL-certified monitoring with a redundant backup system, then Medical Guardian might be the better choice. However, if you prefer lower monthly fees and specialize in mobile medical alert systems, then MobileHelp might be a better fit.

Question 4

Is Medical Guardian BBB Accredited?

Accepted Answer

On a positive note, not all complaints necessarily reflect a negative experience with the company, and Medical Guardian has responded to the majority of these complaints in a timely manner.  Additionally, Medical Guardian is BBB accredited and has been since 6/23/2009, also maintaining an A+ rating.

Medical Guardian Customer Review Rating:
Medical Guardian’s average customer review rating at the BBB is 1.1 out of 5, an abysmal rating from its customers. Fifty-nine reviews were submitted to the BBB to calculate this average rating, many of which include a one-star rating.

Medical Guardian Complaints at BBB:
There are 209 complaints against Medical Guardian listed at the BBB from within the last three years – not a flawless track record, but remember, this is one of the industry’s most prominent medical alert companies. That said, top-rated companies should maintain a higher ratio of positive to negative customer reviews online than that. Medical Guardian’s customer complaints relate to issues with billing and pricing, difficulty canceling its services or obtaining refunds, and problems with faulty equipment or service quality.

Question 5

How to get Medical Guardian Replacement Parts?

Accepted Answer

Medical Guardian will replace a part for free if something is defective or not working on their medical alert systems within 30 days of purchase. However, after the initial 30-day period, customers may be required to pay for replacement parts, depending on the specific circumstances of the request. Review Medical Guardian’s warranty and replacement policies to understand what is covered and what may require additional fees before purchasing one of their medical alert systems. 

Some common complaints from Medical Guardian customers about its replacement parts are related to the following – 
-delays in receiving replacement parts
-difficulty in finding compatible replacement parts, and
-dissatisfaction with the quality of the replacement parts.

Question 6

How does Medical Guardian work?

Accepted Answer

Medical Guardian is a medical alert system that works by pressing a button on a device to connect you to a 24/7 monitoring center for emergency assistance. Whether you are at home or out and about, their systems can reach up to 1,400 feet from the base unit to pinpoint your location using GPS technology.

Question 7

Is Medical Guardian legit?

Accepted Answer

We’ve already established Medical Alert is legit. However, do they deserve to be rated #1 for the Top 10 Best Medical Alert Systems? Through our extensive research in our quest to find the best medical alert devices on the market, and after running Medical Guardian’s offers through our stringent medical alert device rating criteria, we’ve determined Medical Guardian is one of the best medical alert systems on the market.

Furthermore, a common trait that legitimate companies all hold is that they are licensed providers in whichever industry they are in. Licensed providers must adhere to rules and regulations enforced by their industry regulators and officials. Medical Guardian is licensed and certified in all 50 states of the United States. In addition, they hold multiple certifications and accreditations, including being accredited by the Better Business Bureau (BBB) with an A+ rating.

Medical Guardian is also registered with the Federal Communications Commission (FCC), which is required for companies that provide two-way voice communication services like Medical Guardian’s emergency response system.

Question 8

Does Medicare cover Medical Guardian systems?

Accepted Answer

No, Medical Guardian systems are not covered by Medicare Parts A and B. However, depending on your provider and policy, you may find some coverage through Medicare Part C (Advantage).

Question 9

Does Medical Guardian offer a warranty?

Accepted Answer

Yes, Medical Guardian offers a warranty for their medical alert devices. The warranty length varies depending on the device and the plan selected. For example, the Classic Guardian and Home Guardian systems have a 1-year warranty, while the Mobile Guardian and Active Guardian systems have a 60-day warranty. We recommend you read all the fine print on your Medical Guardian contract before signing it to confirm details about its medical alert device warranty.

Sometimes in the fine print is where you’ll find disclosures stating specific exclusions, such as if damage caused by abuse occurs, it will not be eligible for the warranty.

Question 10

What is the difference in Medical Guardian's Classic Guardian and Home Guardian systems?

Accepted Answer

Medical Guardian offers a variety of medical alert systems designed to meet different needs and preferences. Two of the most popular systems are the Classic Guardian and the Home Guardian, which have some similarities but also some key differences.

The Classic Guardian is a traditional in-home medical alert system that includes a base station and a wearable help button (either a pendant or a wristband). The base station is connected to the customer’s landline phone and has a range of up to 1,300 feet, allowing the customer to call for help from anywhere in their home. The help button is water-resistant and can be worn in the shower or bath.

The Home Guardian, on the other hand, is a cellular-based in-home medical alert system that does not require a landline phone. It includes a base station and a wearable help button (either a pendant or a wristband) that uses a cellular network to connect the customer to the monitoring center. The Home Guardian has a range of up to 600 feet and can also be used in the shower or bath.

So, the main difference between the Classic Guardian and the Home Guardian is the method of communication between the base station and the monitoring center. The Classic Guardian uses a landline phone, while the Home Guardian uses a cellular network. This means that the Home Guardian is a good option for customers who do not have a landline phone or who want a more portable system that they can take with them when they travel.

Question 11

What's the difference in Medical Guardian's Mobile Guardian and Active Guardian systems?

Accepted Answer

Medical Guardian offers several mobile medical alert systems designed for on-the-go use, including the Mobile Guardian and the Active Guardian. While both systems are designed for mobile use, they have some differences in terms of features and capabilities.

The Mobile Guardian is a cellular-based system that includes a small, portable device that can be worn on a lanyard or carried in a pocket or purse. The device includes a built-in speaker and microphone, and customers can use it to speak directly with the monitoring center in the event of an emergency. The Mobile Guardian also includes GPS tracking, which allows the monitoring center to pinpoint the customer’s location in the event of an emergency.

On the other hand, the Active Guardian is a more advanced mobile medical alert system with additional features and capabilities. Like the Mobile Guardian, the Active Guardian is a cellular-based system that includes a small, portable device that can be worn on a lanyard or carried in a pocket or purse. However, the Active Guardian also includes fall detection technology, which can automatically detect if the customer falls and send an alert to the monitoring center.

The Active Guardian also includes GPS tracking and Wi-Fi location technologies, which provide more accurate location information in the event of an emergency. Additionally, the Active Guardian includes a mobile app that allows caregivers or family members to monitor the customer’s location and receive alerts in the event of an emergency.

So, while both the Mobile Guardian and the Active Guardian are mobile medical alert systems, the Active Guardian includes additional features like fall detection and more advanced location tracking technologies.

Question 12

Can I cancel my Medical Guardian service at any time?

Accepted Answer

Medical Guardian’s medical alert systems do not require customers to sign a long-term contract. Therefore you can cancel your service anytime.

Question 13

Does Medical Guardian offer mobile apps?

Accepted Answer

Yes, Medical Guardian offers mobile apps that can help you monitor your loved one’s activity and safety while they are out and about.

Question 14

What happens if the battery on my Medical Guardian device dies?

Accepted Answer

If your device’s battery is low, the monitoring center will alert you so that you can charge it. However, if the battery dies, the monitoring center will not be able to receive alerts from your device until it gets charged again.

Question 15

How long does the battery last on Medical Guardian medical alert devices?

Accepted Answer

The battery life of Medical Guardian’s medical alert devices varies depending on the specific model and usage. However, most devices have two to three days of battery life, and some models may last up to five days on a single charge.

Review your medical alert device manual for specific details on its battery life and other relevant information.

Question 16

How to contact Medical Guardian, LLC?

Accepted Answer

There are several ways to contact Medical Guardian, depending on your preference:

Medical Guardian Phone Number:
You can call Medical Guardian’s customer service team at 1-800-313-1191 to speak with a representative about their products and services.

Medical Guardian Website:
You can use the live chat feature on Medical Guardian’s website to chat with a representative in real-time or fill out the contact form to request more information or ask a question.

Medical Guardian Email:
You can email Medical Guardian’s customer service team at service@medicalguardian.com with any questions or concerns.

Medical Guardian Mailing Address:
Medical Guardian, LLC, 1818 Market Street, Suite 1200, Philadelphia, PA 19103.

Medical Guardian Reviews

Top Medical Guardian Reviews: The Best Medical Alert Systems of 2023

Pros

Cons

Review Medical Guardian’s Best Features

Medical Guardian Medical Alert Systems With Fall Protection

Review Medical Guardian Cost

Cost of Medical Guardian vs. Bay Alarm Medical

Cost of Medical Guardian vs. LifeFone

How to Get Medical Guardian Discounts?

Medical Guardian vs. MobileHelp – who’s the best?

Medical Guardian BBB Reviews

Medical Guardian Customer Review Rating

Medical Guardian Complaints at BBB

Is Medical Guardian BBB Accredited?

Medical Guardian Replacement Parts

Frequently Asked Questions