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MobileHelp Review

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9.0

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Looking for Mobile Help Reviews? Start Here

MobileHelp reviews are amongst the best of any medical alert system provider. MobileHelp’s BBB rating is A+. MobileHelp’s customer reviews are also excellent. At the BBB, MobileHelp has over 300 customer reviews with an average rating of 4.8 out of 5 stars.  However, as with any medical alert system provider, there are pros and cons to consider. We’ll discuss those pros and cons in the following MobileHelp review.

We also recommend checking out the 2024 list of the top 10 best medical alert systems for seniors with fall detection. MobileHelp scored a commendable 9.0 out of 10, trailing only behind Medical Guardian, which earned a remarkable 9.8 out of 10 rating.

 

MobileHelp reviews

About MobileHelp:

MobileHelp distinguishes itself as a leading provider of mobile Personal Emergency Response Systems (PERS) and health management solutions. Their PERS devices leverage nationwide wireless voice, data, and GPS technology, enabling real-time monitoring and swift emergency assistance.

Beyond reactive measures, MobileHelp offers proactive health management features such as activity tracking, medication reminders, and the innovative telehealth platform, MobileVitals, catering to both consumers and healthcare professionals.

A History of Innovation:

Backed by ABRY Partners, a prominent private equity firm specializing in mission-critical business services, MobileHelp has a track record of innovation in the medical alert industry. This strategic partnership, initiated in February 2017, underscores MobileHelp’s commitment to advancing solutions for its clientele.

Demonstrating a dedication to innovation, MobileHelp’s product lineup includes fall detection devices, caregiver notifications, location tracking, and telehealth services. Their recent introduction of a tablet base station platform further enhances users’ ability to monitor vital signs, such as blood pressure and weight.

Pros

  • Fall Detection: The tablet is equipped with fall detection technology to detect if a person falls and automatically trigger an emergency response.

  • GPS: Many mobile help devices come equipped with GPS tracking, which can help locate the user in an emergency.

  • The First-Ever Tablet-Based Medical Alert System: The system is based on a tablet, which serves as the main hub for the medical alert system.

  • Affordable Prices: MobileHelp medical alert monthly monitoring fees start at around $19.95 per month, which is low compared to its competition.

  • Payment Flexibility: MobileHelp offers a variety of payment plans, including monthly, quarterly, semi-annual, and annual billing options, which can help you save money in the long run.

  • Activity Tracking: In case of an emergency, the system can quickly alert emergency responders and provide them with your location.

  • Medication Reminders: The system can also be programmed to provide medication reminders to the user.

  • Excellent Customer Reviews: MobileHelp’s BBB rating is 4.8 out of 5 stars, one of the best-rated medical alert companies.

Cons

  • More Difficult to Use: Knowing how the system’s various components work takes effort.

  • Limited Coverage: Only available in areas with AT&T cellular coverage.

  • Hidden Fees: If you are not careful, you will automatically get charged for premium service.

  • Not all-in-one: Most of their devices are not all-in-one.

  • No Free Warranty on Equipment: It only offers a free warranty on its equipment if customers pay an extra $5 per month.

MobileHelp Alert System Reviews Summary and Features

System components

The MobileHelp Complete Protection System (DUO) Medical Alert system is the perfect solution for giving you peace of mind while increasing your safety, no matter what you’re doing. It includes a cellular base station, a lanyard-equipped mobile alert device, and an optional neck pendant or wrist pendant/fall button – which ensures that even if you cannot press the help button, an emergency response can still be made.

Moreover, it sports a charging station for your device to not run out of charge. To ensure that your needs are met as swiftly as possible, MobileHelp also partners with Rapid Response – an emergency response service staffed with trained professionals ready and willing to help in any situation.

Technology

The MobileHelp Complete Protection System (DUO) is an innovative solution for those looking to protect their health and safety with the help of modern technology. Integrated with nationwide wireless voice, data, and GPS technology, the DUO provides accurate real-time medical monitoring services and location tracking for speedy assistance when it matters most. It also comes equipped with a simple “MobileHelp fall button” to press in case of emergency, which connects you to trained professionals who can help you 24 hours a day, seven days a week.

So no matter where you go or what time it is, you will always have that extra layer of protection and security thanks to the MobileHelp Complete Protection System (DUO).

MobileHelp Medical Alert Systems Best Features

After scrubbing the internet for MobileHelp reviews, it was clear what its customers like best about its medical alert system. And more than one feature sets this company apart from most of its competition.

First off, MobileHelp’s fall detection uses built-in motion sensors to detect when someone has fallen and not gotten up again. If they cannot communicate due to injury, automatically emergency help will be alerted.

Secondly, the MobileHelp Complete Protection System (DUO) is a top-of-the-line personal medical alert device designed and engineered by MobileHelp, a leader in the field. This compact device offers 24-hour total protection in both at-home and away motion/geo zones, meaning you and your family can enjoy greater safety no matter where life takes them. The MobileHelp DUO includes a base station and a mobile device that can be worn as a wristband or necklace.

Thirdly, get help while inside or outside your home with unlimitted range. Our review of this system found extremely reliable service available anytime and anywhere, with unlimited range due to cell phone signal support. Hence, you never have to worry about being stuck out of range. In addition, you’ll be covered with the fall detection feature that automatically connects users to an emergency response operator when a fall is detected. In short, the DUO system is an ideal choice for anyone looking for top-notch medical alert coverage around the clock.

When it comes to finding the best medical alert system for seniors, making an informed decision is essential. That’s why we have developed a comprehensive rating algorithm for reviewing medical alert systems, considering a range of criteria such as –

  • monthly cost,
  • activation fees,
  • connection type,
  • in-home coverage range, and more.

For example, we reward points for fall detection capability, available GPS equipment, provision of waterproof help buttons, and warranties of longer duration. Additionally, BBB accreditation and fewer complaints earn bonus points, while longer-term contracts and higher-priced spouse monitoring receive reduced points.

We want your evaluation process to be as intelligent and detailed as possible, so if you have any suggestions, please let us know. Thanks to our comprehensive rating algorithm, you can be sure you’re achieving the best solutions for senior care.

MobileHelp’s Medical Alert Systems Cost

When considering a medical alert system, the costs are often among the top factors. With MobileHelp, however, there’s no need to invest in any up-front expenses as the rental payments are made monthly.

For a MobileHelp Duo system, you can expect to pay an affordable $41.95 per month plus an additional $10 for the fall-detection pendant.

You may even be able to save some money by paying on an annual or semi-annual basis. There’s also the option of subscribing to MobileHelp Connect Premium, which brings savings of up to $5 per month.

All this makes MobileHelp an excellent option for those looking for reliable and cost-effective protection from medical emergencies.

MobileHelp Alert Systems Cost vs. Other Medical Alert Systems

MobileHelp vs. Medical Alert – Who’s better?

If you are looking for a top-rated medical alert system with fall detection, Medical Alert and MobileHelp both offer reliable services. In addition, both systems provide packages that go beyond the traditional in-home alert system and offer on-the-go services.

For an added fee, both companies offer cellular-based packages that do not require a cell phone service provider subscription. Furthermore, to bolster their quality service, MobileHelp offers free lockboxes with all their plans, while Medical Alert provides complimentary lockboxes only with an annual subscription.

MobileHelp Customer Reviews

Highlights of MobileHelp Customer Reviews Found Online:

Positive reviews about MobileHelp:

  • Many customers appreciate the ease of using MobileHelp medical alert systems and praise the company for being reliable.
  • Several customers have mentioned the quick and helpful responses from MobileHelp’s customer service team. However, as you’ll see below, we also found complaints online about MobileHelp’s customer service department.
  • Some customers have noted that the fall detection feature works well and has provided peace of mind for themselves and their families.
  • Several reviewers have commented on the affordability of MobileHelp’s medical alert systems compared to other providers.

Negative reviews and complaints about MobileHelp:

  • Some customers have experienced technical difficulties with their MobileHelp systems, including device or cellular network issues.
  • A few customers have reported difficulty canceling their MobileHelp subscriptions and are frustrated with the cancellation process.
  • A few reviewers have complained about the short battery life on MobileHelp medical alert devices.
  • Customers complained about MobileHelp’s customer service department. Some customers expressed frustration about being put on hold for long periods after calling and being unable to reach them.

Overall, MobileHelp has positive customer reviews and is known for its reliable and affordable medical alert systems. MobileHelp’s average customer review rating on Google and ConsumerAffairs.com is 4.5 out of 5 stars, based on over 450 reviews. That’s an excellent rating.

Medical Alert vs. MobileHelp

Medical Alert is a large provider of medical alert systems with over thirty years of experience in the industry. They offer a range of systems with various features, including fall detection, GPS tracking, and in-home monitoring. Medical Alert also provides a mobile app for emergency support and caregiver access. Depending on the user’s preference, their systems are compatible with landline or cellular networks.

MobileHelp, on the other hand, is a newer player in the medical alert market but has gained popularity in recent years for its affordable and user-friendly systems. MobileHelp offers a range of systems with features such as fall detection, GPS tracking, and medication reminders. They also offer a mobile app for emergency support and caregiver access, which can be particularly useful for individuals who prefer to use their smartphones for emergency support.

One stark difference between the two companies is their BBB average customer review rating. MobileHelp’s BBB average customer review rating is excellent, with over 125 customer reviews with an average rating of 4.76/5 stars. Unfortunately, Medical Alert cannot claim the same excellent BBB customer review average rating, as it is only 1.25/5 stars.

MobileHelp Complaints and BBB Rating

MobileHelp is accredited by the Better Business Bureau (BBB) and has an A+ rating, the highest possible rating. The BBB evaluates businesses based on several factors, including their responsiveness to customer complaints and business practices. BBB also checks for industry compliance, ensuring companies are appropriately licensed before they grant them a high rating and accreditation.

MobileHelp has been accredited by the BBB since 2010 and has received very few customer complaints. In the past three years, only six complaints have been filed against MobileHelp, all of which were resolved to the customer’s satisfaction.

Overall, MobileHelp’s A+ rating with the BBB strongly indicates the company’s commitment to customer service and ethical business practices.

We recommend you check out MobileHelp’s BBB profile on your own because ratings can change occasionally, and companies can suddenly get complaints and negative customer reviews that they didn’t have prior.

MobileHelp Medical Alert Systems Warranty, Replacement Parts, and Money-Back Guarantee

MobileHelp offers a replacement parts policy, warranty policy, and money-back guarantee for their medical alert systems, as follows:

Replacement Parts Policy: MobileHelp offers replacement parts for their medical alert systems, including devices and accessories, if they are defective or damaged. Customers can contact MobileHelp’s customer support team to request replacement parts. Depending on the specific issue, MobileHelp may send a replacement part free of charge or charge a fee for the replacement.

Warranty Policy: MobileHelp offers a warranty on its medical alert systems, which varies depending on the product. Their Classic, Duo, and Solo systems come with a limited lifetime warranty, which covers defects in materials and workmanship for the product’s life. Their Smart and Touch systems come with a one-year limited warranty, which covers defects in materials and workmanship for one year from the date of purchase.

Money-Back Guarantee: MobileHelp offers a 30-day money-back guarantee on their medical alert systems. If a customer is not satisfied with their system, they can return it within 30 days of purchase for a full refund of the purchase price. However, customers are responsible for paying the return shipping costs.

MobileHelp’s policies regarding replacement parts, warranties, and money-back guarantees demonstrate their commitment to customer satisfaction and support. These are just more reasons to rate MobileHelp as one of the best medical alert device providers.

Frequently Asked Questions

How does MobileHelp's medical alert system work?

Does MobileHelp offer a money-back guarantee?

Does Medicare cover MobileHelp systems?

Does MobileHelp have a warranty?

Does MobileHelp require a long-term contract?

What features are included with MobileHelp's medical alert systems?

Can MobileHelp's medical alert system be used without a landline?

How much does MobileHelp's medical alert system cost?

Does MobileHelp offer discounts for veterans or seniors?

Is MobileHelp licensed?

How to contact MobileHelp?

Conclusion

In conclusion, MobileHelp offers a range of medical alert systems with advanced features to fit the needs of different lifestyles. Its one-of-a-kind base station with a touchscreen tablet, Connect app, and MDLive platform offer unique features that set it apart from other medical alert companies. While there’s no equipment warranty and some packages can end up being more costly than others, the variety of options available allows customers to choose a system that best suits their needs and budget.

Source

Consumer Affairs, MobileHelp Reviews, https://www.consumeraffairs.com/medical-alert-systems/mobilehelp.html

Security Industry Association. Information. Insight. Influence. Found on the internet at https://www.securityindustry.org/

National Institute on Aging. Prevent Falls and Fractures. Found on the internet at https://www.nia.nih.gov/health/prevent-falls-and-fractures

Letitia James NY Attorney General. Attorney General James Scores Victory for Thousands of Elderly New Yorkers. Found on the internet at https://ag.ny.gov/press-release/2021/attorney-general-james-scores-victory-thousands-elderly-new-yorkers

About Author

Dr. Ali
Naheed Ali, MD, Ph.D., is a physician by education and a writer by choice since 2005. He earned an MD degree in 2008 and later completed Harvard Medical School's lifestyle medicine training in 2012, before obtaining a Ph.D. in holistic health elsewhere in 2013. He’s also certified in clinical research by the National Institutes of Health (NIH). For years, Dr. Ali taught at colleges in the US where he lectured on various biomedical topics and delivered over 2000 hours of live presentations. He is also the author of numerous books from major New York publishers. They can be found on the shelves of 1000s of libraries worldwide. He brings more than 15 years of experience writing remotely and has more than 15 years of health-related publications to his credit. Now a digital nomad, he’s currently a medical journalist and copywriter for hire. His online home is HealthcarePropulsion.com.
Dr. Ali

Doctor Naheed Ali

Last Updated: April 5, 2024

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