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Review MobileHelp Medical Alert Systems
If you’re looking for a medical alert system, look no further than this MobileHelp review as your next step. Our medical alert systems expert, Doctor Naheed Ali, has thoroughly researched and evaluated one of the best options on the market – MobileHelp medical alert systems. In this review, we’ll cover the pros and cons of MobileHelp and key criteria that a person needs to consider when evaluating medical alert devices, such as their cost, features, and the company’s reputation.
Our team at TrustedCompanyReviews.com has dug deep into MobileHelp customer reviews to provide you with valuable insights. We’ll share our findings, including details about customer complaints and how MobileHelp’s customer service and emergency monitoring team performs.
One of the essential features of any medical alert system is the peace of mind it provides. With MobileHelp, you get 24/7 support and access to emergency responders, along with built-in motion sensors that detect falls and automatically alert help. But does its automatic fall detection often send off false alarms? Can customers get help from an emergency responder quickly? And does MobileHelp customer service have positive customer reviews or lots of complaints?
The following MobileHelp review will give you the answers you need before purchasing this medical alert device or any other one. And if you decide to keep shopping around, we recommend you check out the top ten best medical alert systems for 2023.
Fall Detection: The tablet is equipped with fall detection technology to detect if a person falls and automatically trigger an emergency response.
GPS: Many mobile help devices come equipped with GPS tracking, which can help locate the user in an emergency.
The First-Ever Tablet-Based Medical Alert System: The system is based on a tablet, which serves as the main hub for the medical alert system.
Affordable Prices: MobileHelp medical alert monthly monitoring fees start at around $19.95 per month, which is low compared to its competition.
Payment Flexibility: MobileHelp offers a variety of payment plans, including monthly, quarterly, semi-annual, and annual billing options, which can help you save money in the long run.
Activity Tracking: In case of an emergency, the system can quickly alert emergency responders and provide them with your location.
Medication Reminders: The system can also be programmed to provide medication reminders to the user.
More Difficult to Use: Knowing how the system’s various components work takes effort.
Limited Coverage: Only available in areas with AT&T cellular coverage.
Hidden Fees: If you are not careful, you will automatically get charged for premium service.
Not all-in-one: Most of their devices are not all-in-one.
No Free Warranty on Equipment: It only offers a free warranty on its equipment if customers pay an extra $5 per month.
MobileHelp Alert System Reviews Summary and Features
The MobileHelp Complete Protection System (DUO) Medical Alert system is the perfect solution for giving you peace of mind while increasing your safety, no matter what you’re doing. It includes a cellular base station, a lanyard-equipped mobile alert device, and an optional neck pendant or wrist pendant/fall button – which ensures that even if you cannot press the help button, an emergency response can still be made.
Moreover, it sports a charging station for your device to not run out of charge. To ensure that your needs are met as swiftly as possible, MobileHelp also partners with Rapid Response – an emergency response service staffed with trained professionals ready and willing to help in any situation.
The MobileHelp Complete Protection System (DUO) is an innovative solution for those looking to protect their health and safety with the help of modern technology. Integrated with nationwide wireless voice, data, and GPS technology, the DUO provides accurate real-time medical monitoring services and location tracking for speedy assistance when it matters most. It also comes equipped with a simple “MobileHelp fall button” to press in case of emergency, which connects you to trained professionals who can help you 24 hours a day, seven days a week.
So no matter where you go or what time it is, you will always have that extra layer of protection and security thanks to the MobileHelp Complete Protection System (DUO).
MobileHelp Medical Alert Systems Best Features
After scrubbing the internet for MobileHelp reviews, it was clear what its customers like best about its medical alert system. And more than one feature sets this company apart from most of its competition.
First off, MobileHelp’s fall detection uses built-in motion sensors to detect when someone has fallen and not gotten up again. If they cannot communicate due to injury, automatically emergency help will be alerted.
Secondly, the MobileHelp Complete Protection System (DUO) is a top-of-the-line personal medical alert device designed and engineered by MobileHelp, a leader in the field. This compact device offers 24-hour total protection in both at-home and away motion/geo zones, meaning you and your family can enjoy greater safety no matter where life takes them. The MobileHelp DUO includes a base station and a mobile device that can be worn as a wristband or necklace.
Thirdly, get help while inside or outside your home with unlimitted range. Our review of this system found extremely reliable service available anytime and anywhere, with unlimited range due to cell phone signal support. Hence, you never have to worry about being stuck out of range. In addition, you’ll be covered with the fall detection feature that automatically connects users to an emergency response operator when a fall is detected. In short, the DUO system is an ideal choice for anyone looking for top-notch medical alert coverage around the clock.
When it comes to finding the best medical alert system for seniors, making an informed decision is essential. That’s why we have developed a comprehensive rating algorithm for reviewing medical alert systems, considering a range of criteria such as –
- monthly cost,
- activation fees,
- connection type,
- in-home coverage range, and more.
For example, we reward points for fall detection capability, available GPS equipment, provision of waterproof help buttons, and warranties of longer duration. Additionally, BBB accreditation and fewer complaints earn bonus points, while longer-term contracts and higher-priced spouse monitoring receive reduced points.
We want your evaluation process to be as intelligent and detailed as possible, so if you have any suggestions, please let us know. Thanks to our comprehensive rating algorithm, you can be sure you’re achieving the best solutions for senior care.
MobileHelp’s Medical Alert Systems Cost
When considering a medical alert system, the costs are often among the top factors. With MobileHelp, however, there’s no need to invest in any up-front expenses as the rental payments are made monthly. For a MobileHelp Duo system, you can expect to pay an affordable $41.95 per month plus an additional $10 for the fall-detection pendant. You may even be able to save some money by paying on an annual or semi-annual basis. There’s also the option of subscribing to MobileHelp Connect Premium, which brings savings of up to $5 per month. All this makes MobileHelp an excellent option for those looking for reliable and cost-effective protection from medical emergencies.
MobileHelp Alert Systems Cost vs. Other Medical Alert Systems
MobileHelp vs. Medical Alert – Who’s better?
If you are looking for a top-rated medical alert system with fall detection, Medical Alert and MobileHelp both offer reliable services. In addition, both systems provide packages that go beyond the traditional in-home alert system and offer on-the-go services.
For an added fee, both companies offer cellular-based packages that do not require a cell phone service provider subscription. Furthermore, to bolster their quality service, MobileHelp offers free lockboxes with all their plans, while Medical Alert provides complimentary lockboxes only with an annual subscription.
MobileHelp Customer Reviews
Highlights of MobileHelp Customer Reviews Found Online:
Positive reviews about MobileHelp:
- Many customers appreciate the ease of using MobileHelp medical alert systems and praise the company for being reliable.
- Several customers have mentioned the quick and helpful responses from MobileHelp’s customer service team. However, as you’ll see below, we also found complaints online about MobileHelp’s customer service department.
- Some customers have noted that the fall detection feature works well and has provided peace of mind for themselves and their families.
- Several reviewers have commented on the affordability of MobileHelp’s medical alert systems compared to other providers.
Negative reviews and complaints about MobileHelp:
- Some customers have experienced technical difficulties with their MobileHelp systems, including device or cellular network issues.
- A few customers have reported difficulty canceling their MobileHelp subscriptions and are frustrated with the cancellation process.
- A few reviewers have complained about the short battery life on MobileHelp medical alert devices.
- Customers complained about MobileHelp’s customer service department. Some customers expressed frustration about being put on hold for long periods after calling and being unable to reach them.
Overall, MobileHelp has positive customer reviews and is known for its reliable and affordable medical alert systems. MobileHelp’s average customer review rating on Google and ConsumerAffairs.com is 4.5 out of 5 stars, based on over 450 reviews. That’s an excellent rating.
Medical Alert vs. MobileHelp
Medical Alert is a large provider of medical alert systems with over thirty years of experience in the industry. They offer a range of systems with various features, including fall detection, GPS tracking, and in-home monitoring. Medical Alert also provides a mobile app for emergency support and caregiver access. Depending on the user’s preference, their systems are compatible with landline or cellular networks.
MobileHelp, on the other hand, is a newer player in the medical alert market but has gained popularity in recent years for its affordable and user-friendly systems. MobileHelp offers a range of systems with features such as fall detection, GPS tracking, and medication reminders. They also offer a mobile app for emergency support and caregiver access, which can be particularly useful for individuals who prefer to use their smartphones for emergency support.
One stark difference between the two companies is their BBB average customer review rating. MobileHelp’s BBB average customer review rating is excellent, with over 125 customer reviews with an average rating of 4.76/5 stars. Unfortunately, Medical Alert cannot claim the same excellent BBB customer review average rating, as it is only 1.25/5 stars.
MobileHelp Complaints and BBB Rating
MobileHelp is accredited by the Better Business Bureau (BBB) and has an A+ rating, the highest possible rating. The BBB evaluates businesses based on several factors, including their responsiveness to customer complaints and business practices. BBB also checks for industry compliance, ensuring companies are appropriately licensed before they grant them a high rating and accreditation.
MobileHelp has been accredited by the BBB since 2010 and has received very few customer complaints. In the past three years, only six complaints have been filed against MobileHelp, all of which were resolved to the customer’s satisfaction.
Overall, MobileHelp’s A+ rating with the BBB strongly indicates the company’s commitment to customer service and ethical business practices.
We recommend you check out MobileHelp’s BBB profile on your own because ratings can change occasionally, and companies can suddenly get complaints and negative customer reviews that they didn’t have prior.
MobileHelp Medical Alert Systems Warranty, Replacement Parts, and Money-Back Guarantee
MobileHelp offers a replacement parts policy, warranty policy, and money-back guarantee for their medical alert systems, as follows:
Replacement Parts Policy: MobileHelp offers replacement parts for their medical alert systems, including devices and accessories, if they are defective or damaged. Customers can contact MobileHelp’s customer support team to request replacement parts. Depending on the specific issue, MobileHelp may send a replacement part free of charge or charge a fee for the replacement.
Warranty Policy: MobileHelp offers a warranty on its medical alert systems, which varies depending on the product. Their Classic, Duo, and Solo systems come with a limited lifetime warranty, which covers defects in materials and workmanship for the product’s life. Their Smart and Touch systems come with a one-year limited warranty, which covers defects in materials and workmanship for one year from the date of purchase.
Money-Back Guarantee: MobileHelp offers a 30-day money-back guarantee on their medical alert systems. If a customer is not satisfied with their system, they can return it within 30 days of purchase for a full refund of the purchase price. However, customers are responsible for paying the return shipping costs.
MobileHelp’s policies regarding replacement parts, warranties, and money-back guarantees demonstrate their commitment to customer satisfaction and support. These are just more reasons to rate MobileHelp as one of the best medical alert device providers.
Frequently Asked Questions
How does MobileHelp's medical alert system work?
MobileHelp’s medical alert system consists of a base unit and a mobile device that can be worn as a pendant or wristband. The base unit is connected to a landline or cellular network and allows for two-way communication with a monitoring center in case of an emergency. The mobile device uses GPS technology to track the user’s location and can be used to call for help outside the home.
Does MobileHelp offer a money-back guarantee?
MobileHelp does not offer a traditional money-back guarantee but provides customers with a 30-day trial period. After this period, to cancel the service, you must return all equipment sent from MobileHelp and pay the requisite shipping charges. Once received by MobileHelp, your service will be officially canceled, and you will receive a prorated refund, depending on any discounted rate that may have been applied. If you purchased your system through Amazon or another third party, no return is required as you own the equipment—simply call to cancel the service. These rules apply to all companies evaluated for medical alert systems in our research, and they are similar to those of LifeFone, which offers money-back guarantees.
Does Medicare cover MobileHelp systems?
If you are looking for medical alert services that Medicare covers, your best bet could be to look at Medicare Advantage (Part C). Most standard Medicare plans do not cover medical alert devices on their own. However, if you sign up for a MobilityHelp system, you can receive partial coverage from your insurer. After signing up with MobileHelp, you will get an itemized receipt that can be sent to your insurer to receive this coverage.
Does MobileHelp have a warranty?
While MobileHelp does not provide any guarantee or warranty with their system, unless you opt for the Connect Premium package, there are some impressive benefits if you are willing to make the additional investment. With this package costing only $6 a month, it includes a two-year price lock guarantee and a replacement warranty with a low deductible on parts and equipment. Compared to other companies rated by us, such as LifeFone, which excludes wear-and-tear from their warranties at no additional cost, this could be an excellent solution for those who want to ensure their loved one’s safety while also not spending too much each month.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Customers can choose to pay on a month-to-month basis or select a quarterly or annual plan.
What features are included with MobileHelp's medical alert systems?
MobileHelp offers a range of features with their medical alert systems, including fall detection, GPS tracking, medication reminders, and caregiver access through a mobile app.
Can MobileHelp's medical alert system be used without a landline?
Yes, MobileHelp offers cellular-based systems that do not require a landline.
How much does MobileHelp's medical alert system cost?
The cost of MobileHelp’s medical alert systems varies depending on the specific system and plan selected. Prices start at $19.95 per month.
Does MobileHelp offer discounts for veterans or seniors?
Yes, MobileHelp offers discounts for veterans and seniors through their MobileHelp Cares program.
Is MobileHelp licensed?
MobileHelp is licensed by the Florida Department of Health, as they are based in Florida. The Florida Agency for Health Care Administration (AHCA) is responsible for regulating and licensing medical alert providers in the state of Florida. MobileHelp holds an Emergency Medical Services (EMS) license, which allows them to provide medical alert services in Florida.
In addition to holding a license from the Florida Department of Health, MobileHelp is also certified by Underwriters Laboratories (UL), a safety consulting and certification company that sets safety standards for various industries, including medical alert systems.
How to contact MobileHelp?
There are several ways to contact MobileHelp medical alert company:
- You can call MobileHelp’s customer support team at 1-800-992-0616. They are available 24/7 to answer any questions or concerns you may have.
- You can send an email to email@example.com with any questions or concerns.
- MobileHelp offers a live chat option on its website. Simply click on the “Chat Now” button at the bottom of the page to connect with a representative.
- You can also fill out a contact form on MobileHelp’s website. Go to the “Contact Us” page and fill out the form with your name, email address, phone number, and message.
- If you prefer to send mail, you can send it to MobileHelp at the following address: MobileHelp 3701 FAU Boulevard, Suite 300 Boca Raton, FL 33431
Overall, MobileHelp offers several convenient ways to contact their customer support team and get assistance with any questions or concerns you may have about their medical alert systems.
In conclusion, MobileHelp offers a range of medical alert systems with advanced features to fit the needs of different lifestyles. Its one-of-a-kind base station with a touchscreen tablet, Connect app, and MDLive platform offer unique features that set it apart from other medical alert companies. While there’s no equipment warranty and some packages can end up being more costly than others, the variety of options available allows customers to choose a system that best suits their needs and budget.
Consumer Affairs, MobileHelp Reviews, https://www.consumeraffairs.com/medical-alert-systems/mobilehelp.html
Security Industry Association. Information. Insight. Influence. Found on the internet at https://www.securityindustry.org/
National Institute on Aging. Prevent Falls and Fractures. Found on the internet at https://www.nia.nih.gov/health/prevent-falls-and-fractures
Letitia James NY Attorney General. Attorney General James Scores Victory for Thousands of Elderly New Yorkers. Found on the internet at https://ag.ny.gov/press-release/2021/attorney-general-james-scores-victory-thousands-elderly-new-yorkers
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