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Kohler Walk-in Bath Reviews

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Expert Review: Kohler Walk-In Bath

Reading online reviews from verified purchasers of Kohler walk-in baths can provide insights into customer satisfaction and complaints if they exist. Generally, Kohler walk-in bath reviews are excellent, with an average rating of 4.8 out of 5 from over 160 reviews on ConsumerAffairs.com. However, online reviews may not provide all the details needed to make a well-informed purchasing decision when considering buying a walk-in bath. Furthermore, some reviews may not be legitimate.

We consulted with industry expert and licensed occupational therapist Melanie Paquin to provide a thorough evaluation. Her research and analysis, combined with our proprietary rating algorithm, helped us determine where Kohler’s walk-in tub stands on the top ten list of the best walk-in tubs for 2023.

Our rating algorithm considers several factors, including the tub’s cost compared to other leading brands, the company’s reputation and average customer review rating, warranty and money-back guarantee policies, therapeutic features, accessible options (e.g., Are the controls within reach, and can wheelchair users easily enter and exit?), fast-fill and quick-drain features, the tub’s design and materials, and safety features (e.g., slip-resistant surfaces, grab bars and handrails, water temperature controls).

Considering a Kohler walk-in bath? Reviews from online can help you better understand how customers of this product rate it, helping you make an more informed buying decision.


  • Space-efficient, Easy-installation: The Kohler walk-in bath is designed to fit into the same space as a traditional bathtub, making it easy to install without extensive renovations.

  • Expert installation: Installation specialists are trained and certified by Kohler to install the walk-in bath and to handle all plumbing and electrical work.

  • Price Promise: Guarantees that the cost of your bath will be the same as the quote you received at your in-home appointment. No surprises on installation day!

  • Safe accessibility: With a low 3-inch step-in threshold and wide entry door, the Kohler walk-in bath is easy to enter and exit safely.

  • Comfortable and Cozy: Heated surfaces for additional warmth when the tub is filling and emptying.

  • Bariatric-friendly: Bariatric walk-in tub with a wider door and seat to accommodate larger bathers is available.


  • Limited transparency on pricing: The pricing for Kohler walk-in tubs can vary widely depending on the options chosen, making it challenging to determine a baseline cost without contacting customer service.

  • Restricted purchasing options: Kohler walk-in tubs are exclusively available through authorized Kohler dealers and are not sold in retail stores, which may limit accessibility for some customers.

  • Lack of wheelchair accessibility: Kohler currently does not offer specific models that cater to individuals who use wheelchairs, which may limit the options for those with mobility challenges.

  • Installation Costs: Installation costs for Kohler walk-in tubs can be expensive, ranging from $2,500 to $8,000 or more, depending on the complexity of the installation.

Overview of Kohler’s Walk-in Tubs

If you’re in the market for a walk-in tub, you have most likely taken a look at Kohler walk-in baths. Kohler is a well-known American company based in Wisconsin and founded in 1873, giving them a lengthy history in the home improvement industry. Walk-in tubs provide seniors and those with limited mobility the opportunity to experience an independent and safe bathing experience.

Kohler’s walk-in tub design includes standard safety features such as handrails, non-slip surfaces, and a low step-in threshold, as well as a variety of therapeutic options including air and water jets, a handheld shower head, and heated surfaces. In addition to safety and comfort options, you can choose from a variety of design options including bath color, faucet finish, and high-quality wall panels to complete your personal aesthetic. Kohler walk-in tubs are available only through a local Kohler authorized dealer and are installed by certified Kohler walk-in tub installers. They come with a lifetime limited warranty.

Kohler offers both standard and additional features for your walk-in tub – let’s take a look!

Standard Features of Kohler Walk-in Tubs

  • Right or left opening doors
  • Leak-free door system backed by a lifetime limited warranty
  • ADA compliant seating
  • Easily accessed water and jet controls
  • Slip-resistant surface
  • Low step-in height of 3-inches
  • Grab bars
  • Fast fill and drain times


Additional Features for Kohler Walk-in Tubs

  • Hydrotherapy Jets and BubbleMassage Air Jets. Strategically placed, fully adjustable jets.
  • Bask Heated Backrest. It provides warmth as the tub fills and drains, as well as during your bath.
  • Multi-functional hand shower with three spray options.
  • Bariatric tub with a wider door and seat to accommodate larger bathers.
  • Shower package with gooseneck shower head and frameless bath screen.
  • Kohler LuxStone Bath and Shower Wall Collection of high-quality wall panels to complete your design.

Kohler Walk-in Bath Dimensions, Cost & Installation

Purchasing and installing a walk-in bath can be a complicated process that requires consideration of many factors. Kohler has simplified this process by providing a complimentary in-home consultation with a Kohler specialist who will use a 35-point checklist to evaluate your home’s plumbing and electrical systems and bathroom layout to develop a quote.

During the in-home consultation, a Kohler representative will measure the space where the walk-in bath will be installed and provide information about the available sizes and dimensions of Kohler walk-in baths that will fit the space. They will also discuss the cost of the walk-in bath and assess any additional work that may need to be done to prepare the installation area, such as plumbing or electrical work, which could affect the final cost.

Kohler offers several models of walk-in baths, each with unique dimensions, such as the Elevance Rising Wall Bath (60″ L x 32″ W x 39″ H), Elevance BubbleMassage Bath (60″ L x 32″ W x 37″ H), Expanse Bath (60″ L x 30″ W x 22″ H), and Highbridge Bath (60″ L x 32″ W x 17″ H).

Additionally, Kohler offers a price promise guarantee that ensures the quote you receive during the consultation will be the exact amount you pay on the installation day. Finally, all installations are completed by certified Kohler walk-in tub installers.

Kohler Walk-In Bath Cost

Kohler Walk-in Bath Price Range:

Kohler provides basic pricing information on their website, which varies depending on the added features. For example, walk-in baths can start at $2,000 for a basic walk-in soaking bath and go up to $20,000 for a premium walk-in tub without installation.

Cost to Install a Kohler Walk-in Tub:

The estimated cost to install a Kohler walk-in tub ranges from $2,500 to $8,000+.

Average Cost of a Kohler Walk-in Bath Installed:

The average cost of a Kohler walk-in bath, including installation, is anywhere from $4,000 to $12,000.

The most reliable way to find out the true cost of a Kohler walk-in tub is through an in-home assessment, as mentioned above. A Kohler specialist will provide you with an in-home assessment where you will be quoted one price that includes everything, including your walk-in tub and installation, with no surprise fees on installation day. In addition, Kohler offers financing options for your walk-in bathtub and a price promise guarantee.

Kohler Walk-in Bath Warranty

Kohler offers a limited lifetime warranty for their walk-in bathtubs, covering defects in materials and workmanship during normal residential use for the original purchaser. The warranty applies when the tub is purchased and installed by a Kohler authorized dealer, but is non-transferable to subsequent homeowners after five years of ownership.

In addition, Kohler provides a one-year installation warranty that covers labor and material costs associated with correcting any defects in the installation.

There are some coverage exclusions to be aware of, including normal wear and tear, damage caused by improper installation, misuse or abuse of the product, and damage caused by chemical cleaners or other corrosive substances.

If you require assistance with your walk-in tub warranty, contact Kohler’s customer service department. Before purchasing a Kohler walk-in tub, review the warranty documentation provided in your customer contract.

Complaints About Kohler’s Warranty Policy:

  • Regarding complaints about Kohler’s warranty policy from customers, some online reviews reflect that customers feel the warranty coverage is too limited and does not cover all issues that could arise with Kohler’s walk-in tubs.
  • The warranty may have exclusions or conditions that customers feel are unreasonable or difficult to meet.
  • Additionally, some customers have experienced long wait times and poor communication from the manufacturer and complained about poor customer service or unhelpful representatives when dealing with warranty claims.


Kohler Walk-in Bath Customer Reviews

Kohler walk-in bath reviews indicate high satisfaction with the product’s appearance and functionality. One customer stated, “It looks wonderful and never gets cold. The hand-held shower part has changed so much for me because I was able to take care of myself! Even my friends were so impressed with how it looked.”

In addition to the product itself, customers are pleased with the customer service provided by Kohler. A customer reported, “My experience with Kohler was super. The salesman was positive, professional, and patient, answering all of our questions and providing lots of information and samples. It was a customer service-oriented kind of deal.”

Kohler Walk-in Tub Complaints

Although customers rave about the purchase and installation process for their new Kohler walk-in tubs, as with any home improvement project, be prepared for the possibility of bumps in the road. “The installation of our Kohler walk-in tub was efficient. The guys that installed it were great. I love the tub. It’s convenient to use. It’s easy to get in and out of, and it empties quickly. The only thing that I don’t like about it is that our water heater is not big enough to fill it. Eventually, we’re gonna have to get a bigger water heater.”

Frequently Asked Questions

Why a walk-in tub?
Safe Step vs. Kohler Walk-in Tubs: Which One Is Right for You?
How do you install a Kohler walk-in tub?
Can I buy a Kohler walk-in tub and install it myself?
How much is a Kohler walk-in tub?
Where can I purchase a Kohler walk-in tub?
Does Medicare cover the cost of a walk-in tub?
Does insurance cover the cost of Kohler walk-in tubs?
How many jets come with a Kohler walk-in bath?
Are there Kohler walk-in tub dealers near me?
Does Kohler's walk-in baths come with a shower?
How to contact Kohler about its walk-in tubs?
How can I finance a Kohler walk-in tub?


  1. Kohler: https://www.kohlerwalkinbath.com. The official website for Kohler walk-in tubs with detailed information on the features and benefits of their walk-in tub models.
  2. Consumer Affairs. https://www.consumeraffairs.com.

About Author

Dr. Ali
Melanie Paquin, OTR/L, is an experienced occupational therapist with over 25 years of healthcare experience. At TrustedCompanyReviews.com, she specializes in reviewing senior-related products, including the best walk-in tubs for seniors. Melanie has worked with patients of all ages, including pediatric and geriatric patients, in a variety of settings such as homes, schools, and sub-acute care facilities. As a licensed occupational therapist, she meticulously documents the details of her clients' cases, including screening, evaluation, intervention, and outcomes. Melanie's dedication to helping her clients achieve the highest level of independence possible, coupled with her deep understanding of the physical and emotional challenges faced by people with disabilities, including mobility issues, make her the ideal candidate to provide expert reviews of the best walk-in tubs for seniors on the market at TrustedCompanyReviews.com. Her extensive experience and expertise as a healthcare practitioner ensure the most trustworthy and reliable reviews.
Philips Lifeline
Dr. Ali

Melanie Paquin

Last Updated May 3, 2023

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