- Table of Contents
This Independent Home Review Will Cover
- An overview of the Independent Home Company
- Pros and Cons of the Independent Home Walk-in Bath Tubs
- Different types of walk-in tubs
- Information about prices
- Specific reviews and complaints on Independent Home Walk-in Tubs
Look no further than our in-depth breakdown of Independent Home Walk-in Tubs to learn all you need to know to make the right purchase for your family. After extensive product research and a thorough customer and official feedback analysis, we’ve compiled key details from Independent Home walk-in tub reviews.
Walk-in tubs provide an element of luxury and comfort, but they also come with vital safety features. Easy-to-access seats, support, and controls help seniors avoid injuries while they bathe. The peace of mind that walk-in tubs offer likewise helps seniors maintain a higher level of autonomy as they age and stay at home longer, which can also be significant for caregivers and families.
Established brand: Independent Home walk-in tubs have been in business for 14 years and have a 5-Star Consumer Affairs rating based on 1,000+ reviews and an A+ BBB rating.
Accessible: Tubs are wheelchair accessible, featuring ADA-compliant seats, low thresholds, grab bars, and handrails.
Safe: Users stay safe thanks to anti-slip floors, an overflow valve, and a quick drain feature that can empty the tub in minutes.
Spa features: Chromatherapy, aromatherapy, hydrotherapy, heated seats, and backrests enhance the bathing experience.
Comfortable: Tub models feature extendable shower wands and faucets within arm’s reach. An electronic keypad makes it simple to change bubbles, jets, and other controls.
Warranty: Lifetime warranty options are available for each purchase.
Water heater issues: The spacious capacity of this tub may affect water heater efficiency for some people.
No online pricing: Independent Home walk-in tub prices must be obtained after an in-home consultation.
No monitoring tools: These tubs don’t feature devices that can alert other family members if issues arise
Independent Home Company Overview
Independent Home Products, LLC, the creators of Independent Home walk-in tubs, has been in business since 2008. The company has also been accredited by the Better Business Bureau (BBB) since its creation. Throughout its 14 years of service, Independent Home has installed over 10,000 walk-in tubs across 48 states.
The company focuses exclusively on walk-in tubs, though shower options are available in some models and homes. According to Independent Home, all products are made from high-quality materials and rigorously tested for safety and longevity. An in-person consultation allows Independent Homes to design and assemble custom walk-in tubs and manage the installation process. Strong customer service and lifetime warranty support also set this company apart.
Images of Independent Home Walk-in Tubs
- Chrome faucets are a popular choice for Independent Home walk-in bathtubs, offering a sleek modern look. In addition, they are durable, easy to clean, and resistant to corrosion.
- Independent Home offers shower wands as an optional accessory for their walk-in bathtubs. And if you want a full shower experience with your walk-in bath, Independent Home also offers a walk-in bath and shower combo package.
Source: Independent Home Gallery
Types of Independent Homes Walk-in Tubs
According to Consumer Affairs, Independent Home creates eight different types of walk-in tubs. Each Independent Home walk-in tub comes equipped with standard features such as fast-fill faucets and speed drains.  Higher-end models may include luxury spa features like hydrotherapy, dual massage jets, etc. The company also makes walk-in shower options for homes that may not fit a tub due to customer preference or bathroom size limitations.
Different models can come with different features, which may extend to the number of jets included, the size of the tub, and the range of spa features available. Some Independent Home walk-in bath solutions are designed for specific needs, including the following:
- The Access: A wheelchair-accessible tub model that makes it simple for those to safely get in and out of the tub thanks to wide and low thresholds and adequate support and grab bars.
- The Cube: A compact walk-in tub designed to fit into an existing shower stall space for homes with a limited capacity for renovations.
- The Royal: A grand tub designed for larger individuals with a power-controlled seat for lifting and lowering users into the bath.
The best Independent Home walk-in tub for you will likely depend on your needs, wants, and budget. Below are some brief comparisons between Independent Home walk-in tubs and others on the market that further highlight some of the unique features of this company.
What are common complaints about Independent Home Walk-in Tubs?
While most customer experiences with Independent Home walk-in tubs are positive, some are less so. Below are some frequent Independent Home walk-in tubs complaints from customer reviews that illustrate some of the potential downsides of the company:
Common Independent Home customer complaints:
According to Independent Home walk-in bath reviews and complaints from the Better Business Bureau, the following concerns may be worth noting: 
- Water heater struggles: The most common complaint among customers is a cold or lukewarm bathing experience. The size and capacity of Independent Home walk-in tubs mean that some water heaters may not be strong or big enough to produce water that’s a comfortable temperature the entire time the tub fills up.
- Leaks and cracked tubs: Another frequent complaint are leaks in the tub, often caused by a damaged or cracked tub body.
Insufficient tank sizes: Some customers experienced issues with the size of their water tanks not matching the size of their tubs, resulting in low water levels.
- Poor customer service post-installation: Some customers have reported that customer service, particularly after tub installation, is sometimes lacking. They state that customer service representatives are unresponsive or fail to fully address their concerns.
- Slow or unfinished repairs: In cases where faults are identified with tub installations, some customers have noted that wait times for fixes can be lengthy.
Independent Home Walk-in Tub Highlights
The main special feature that can set Independent Home walk-in tubs apart from the rest is their luxurious spa features, which typically come with premium models. The company also makes models for larger users to comfortably navigate, a significant benefit for those who may otherwise face limited to no options for accessible bathing solutions. The ability to customize your Independent Home walk-in bathtub also is unique, as other companies may feature standard models that aren’t open to change.
Independent Home Walk-in Tub Customer Reviews and Ratings
Overall, Independent Home reviews are predominantly positive. The company has an A+ rating with the BBB and has been accredited since 2008. An average of 42 customer reviews gives the company an average of 4/5 stars. Most customers are more than satisfied with their tubs and report minimal to no issues during and after installation. In fact, the majority of Independent Home walk-in tub reviews are five stars.
However, it’s worth noting that most customer complaints center around a lack of adequate response from Independent Home after their tub has been installed, which leaves many feeling as though their lifetime warranty isn’t as protective as it’s made out to be. Repairs can take some time because contractors sometimes travel a good distance to meet customer needs. If you choose to pursue a tub installation, it’s likely best to thoroughly read through all contract details and ensure you establish a strong line of communication to address concerns that might arise.
Independent Home vs. American Standard Walk-in Tub
Compared to American Standard walk-in tubs, another popular option for accessible bathing solutions, Independent Home seems to offer more unique features that make for a high-class experience. Of course, these features are considered premium and may not come with every tub.
Independent Home vs. Kohler Walk-in Tub
In general, Kohler walk-in tubs may offer more options for those looking to incorporate shower heads into their tub. Overall, though, Kohler models don’t offer features that Independent Home tubs don’t have, though the former may offer delayed financing options that help some families afford their tub.
Independent Home vs. Ariel Walk-in Tub
Ariel walk-in tubs are often more straightforward than Independent Home models. Specific models can be purchased on the company’s site, which means that while pricing may be more transparent, customization options are likely limited.
Price Details for Independent Home Walk-in Tubs
Specific details about Independent Home walk-in tub prices can only be attained after an at-home consultation and quotes are provided. However, financing options are available to those who qualify for them, including those with disabilities and veterans. Generally, adding options like hydrotherapy increases the price of these tubs. There are also installation costs to consider, which should be discussed during your consultation.
You can protect your investment when you purchase an Independent Home walk-in tub. Warranty protection comes with all tubs and lasts for life.
Frequently Asked Questions
Is Independent Home a good brand for tubs?
Overall, yes, at least depending on your needs. Most Independent Home reviews are positive, and most customers have a great experience from start to finish. The brand has been in business for over a decade and has an A+ rating with the BBB. Even poorer Independent Home walk-in tub reviews note that the company’s installation and other team members are helpful and informative.
Who can benefit from an Independent Home Walk-in Tub/Bath?
Seniors, those with disabilities, and generally anyone looking for an easy-to-use luxury tub option can benefit from the options Independent Home offers.
What's the process for installing an Independent Home walk-in tub?
Before installation and design plans begin, Independent Home conducts an in-home consultation to assess customer needs. From there, most customers report installation takes just a few days to a week or two, depending on the level of renovation that needs to be done. The company sends an installation team to assemble all Independent Home walk-in tub parts.
What features should I look for in an Independent Home Walk-in Tub/Bath?
You can expect easy-to-access controls and faucets, pull-out shower heads, and even chromatherapy or aromatherapy options in some models. The company’s spa package features significant customization options and enhanced features like jets. Finally, the tubs’ handicap-accessible design supports people with disabilities and helps them take safe, relaxing showers or baths.
Do Independent Home walk-in tubs offer hydrotherapy?
Some tub models offer hydrotherapy, but you’ll need a quote and consultation to discuss the specific features you want in your tub. Hydrotherapy works by applying gentle pressure from water propelled by jets to soothe pain and relax muscles.
Can I customize my Independent Home Walk-in Tub/Bath?
Yes, you can and will likely customize your Independent Home walk-in tub parts and final design. Sizes can vary based on available bathroom space. The team will come out to measure your home and ensure that the correct dimensions are incorporated into the design, so customers don’t need to worry about picking the right one for their needs.
How do I clean my Independent Home walk-in tub?
The company’s tubs feature a self-purging cleaning system that eliminates mildew and mold build-up by removing sitting water from tub jets. You can use products that are safe on most bathtubs to regularly clean the tub itself.
Who sells Independent Home walk-in tubs?
Independent Home sells its walk-in tubs at multiple locations across the United States. You can contact the company to find out which location is closest to you and how to obtain a tub for yourself.
How to contact Independent Home?
You can reach Independent Home at the company’s phone number (888-239-1058) or by visiting its website.
- Consumer Affairs. (n.d.) “Independent Home.” Retrieved May 2, 2023, from https://www.consumeraffairs.com/homeowners/independent-home.html
- Better Business Bureau. (n.d.) “Independent Home Products, LLC.” Retrieved May 2, 2023, from https://www.bbb.org/us/ny/west-hempstead/profile/disability-access/independent-home-products-llc-0121-104830
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