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Acorn Stair Lift Review

Home » Brands » Acorn Stair Lift Review
9.5

Table of Contents

Acorn Stair Lift Reviews 

Is Acorn a good stairlift? The reviews for Acorn Stairlifts, Inc. are a mixed bag. According to Yelp, Acorn’s average customer review rating is 1.5 out of 5 stars (i.e., 1.5/5), from 56 customer reviews. However, Acorn’s review rating at the Better Business Bureau (BBB) is 3.9/5, based on over 200 customer reviews. It’s worth noting that Acorn is an accredited organization with the BBB.

For seniors struggling with mobility, the thought of having to leave their homes can cause a high level of anxiety. However, with a push towards aging in place, companies like Acorn and Bruno offer a wide variety of options for maintaining life at home through the use of senior stair lifts.

In the following review, Acorn stair lift models and specifications will be explained. And additionally, we’ll answer all your burning questions, such as, “How much does an Acorn stair lift cost?” and “Will my stair lift come with a warranty?” – making your shopping experience as simple as possible!

Acorn Stair Lifts Reviews

Pros

  • Established Brand: Acorn has been a trusted source of stair lifts since 1992

  • Cost: Lifts start at $3,000

  • Power: Lifts will run, even during power outages

  • Assistance: Repairs and Maintenance Performed by Acorn-Specific Trained Technician

  • Warranty: Yearly or Lifetime Warranty available

Cons

  • Customer Service: Telephone hours are limited to 9 am-5 pm (EST)

  • Scheduling: Customer reviews indicate that maintenance can be delayed or difficult to schedule

  • Financing: No financing available

  • Warranty: Additional cost for warranty after the first year

Acorn Stair Lift Models and Specifications

Let’s explore the different models and features offered by Acorn Stairlifts.

Acorn Stair Lifts

Cost $3,000 and up
Weight Limit 265lb (curved) 280lb (straight), 280 (outdoor)
Financing Available None
Customer Service Hours: 365 days per year, 9 am-5 pm (EST), direct to human
Indoor Styles Indoor Straight, Indoor Curved
Outdoor Styles Outdoor Straight
Warranty 1 year

Additional plan available for purchase

BBB Rating 3.98/5
Review acorn 130 stairlift

Acorn 130 Stairlift

Indoor Stairlifts: Acorn 130 Straight

  • Free Consultation 
  • Straight lift for use on stairways without curves
  • Indoor use
  • Folding footrest
  • Seat Belt
  • Remote Control
  • Backup Battery
  • Diagnostic Display
  • Attaches to Staircase to protect walls from damage
  • Hinged Rail System
  • Folds out of the way when not in use

If you or your loved one can no longer navigate the stairs in your home safely, a senior stair lift can provide an avenue to greater independence. Acorn’s indoor senior stair lifts are created in straight and curved styles to fit whatever type of stairs your home features. 

Acorn 130 Straight

The Acorn 130 Straight stairlift is designed for indoor use on staircases without a curve. Previously called the Superglide, this lift features many of the same features but with some additions. The lift attaches directly to the staircase, ensuring no damage to the wall due to installation.

The folding footrest provides comfort during the ride, while it can be folded away when not in use. A seat belt is available for safety, and a remote control ensures ease of use. These lifts also feature a soft start and stop. A backup battery and diagnostic display are provided with each lift.

Acorn utilizes the hinged rail system, which allows the lift to extend past the end of the stairs for easy entry and exit. The extended portion of the rail then folds away once the chair is lifted past the hinge point, ensuring that it is safely out of the way.

Acorn 130 Straight stairlift review

Acorn 130 Straight Dimensions

Dimensions inch
A Overall height 38.5
B Height of Seat 17.25
C Overall depth (from wall) 22.5
D Overall depth (when folded) 12.25
E Width of footrest 12.25
F Overall width 23.25
G Depth of seat 16

Acorn 130 Straight Specifications

Specifications
Motor output speed 120mm/s | 4.8inches per second – No greater than 0.15 meters per second
Method of drive Rack and pinion
Power supply 24V DC (battery)
Maximum capacity 280lbs/127kg
Track Extruded aluminum
Mains supply 50-60Hz, 100-240V AC

Acorn 180 Curved Stairlift

Acorn 180 curved stairlift reviews

Acorn 180 Curved Stairlift

  • Free Consultation
  • Customizable lift for use on stairways with curves
  • Indoor use
  • Folding footrest
  • Seat Belt
  • Remote Control
  • Backup Battery
  • Diagnostic Display
  • Attaches to Staircase to protect walls from damage
  • Hinged Rail System
  • Folds out of the way when not in use

The 180 Curved stairlifts are designed for staircases with a curve. Utilizing the FastTrack system, trained techs from Acorn install interlocking rail sections that can be customized to any stair shape. This reliable system can be installed quickly, sometimes within one day of request.

It installs directly to the stairs and never to the wall. The 180 stairlift has similar features to the straight stairlift. These features include a soft stop, folding footrest, seat belt, remote control, diagnostic display, backup battery, and hinged rail option.

The lift easily folds up, so it is out of the way when not in use and can operate even during a power outage due to its battery system.

180 Curved Stairlift Dimensions 

Dimensions inch
A Overall height 38.25
B Height of Seat 17.25
C Overall depth (from wall) 22.25
D Overall depth (when folded) 13.25
E Width of footrest 14.75
F Overall width 24.5
G Depth of seat 16

Table Source: AcornStairlifts.com

180 Curved Stairlift Specifications

Specifications
Motor output speed 120mm/s | 4.8inches per second – No greater than 0.15 meters per second
Method of drive Rack and pinion
Power supply 24V DC (battery)
Maximum capacity 265lbs/120kg
Track Modular rail, Extruded aluminum
Mains supply 50-60Hz, 100-240V AC

Outdoor Stairlifts: Acorn 130 Outdoor

Acorn 130 Outdoor Stairlifts

  • Free Consultation
  • For use on straight stairways
  • Outdoor use
  • Folding foot rest
  • Seat Belt
  • Remote Control
  • Backup Battery
  • Diagnostic Display
  • Attaches directly to staircase
  • Hinged Rail System
  • Weather-resistant cover available

There’s no need to stay trapped in your home due to unmanageable stairs leading outside. Acorn features outdoor senior stair lifts, created for ease of access to outdoor spaces in the same way their indoor lifts provide access to multiple levels of living. The 130 outdoor stairlifts have a weather-resistant outdoor cover, folding foot rest, seat belt, diagnostic display, backup battery, and remote control.

Acorn 130 Outdoor Stairlift Dimensions 

Dimensions inch
A Overall height 38.5
B Height of Seat 17.25
C Overall depth (from wall) 22.5
D Overall depth (when folded) 12.25
E Width of footrest 12.25
F Overall width 23.25
G Depth of seat 16

Table Source: Acornstairlifts.com

Acorn 130 Outdoor Stairlift Specifications

Specifications
Motor output speed 120mm/s | 4.8inches per second – No greater than 0.15 meters per second
Method of drive Rack and pinion
Power supply 24V DC (battery)
Maximum capacity 280lbs/127kg
Track Extruded aluminum
Mains supply 50-60Hz, 100-240V AC

Table Source: Acornstairlifts.com

Acorn Stairlift Installation: 

Acorn-trained technicians provide the installation of Acorn stairlifts, which typically takes between 1 and 2 hours. However, for complex stairlifts on curved or unusual stairs, the installation time may extend to as long as 5 hours. In certain cases, technicians can arrive at your home within 24 hours of your initial request.

Acorn Stairlift Installation-Related Customer Reviews:

Numerous customer reviews praised the professionalism and expertise of Acorn’s senior stair lift installers and technicians.

Safety Standards: 

Each Acorn stairlift is built to comply with the following safety standards:

  • BS EN 81-40:2008 – European safety standard – ‘Specification for powered stairlifts.’
  • CE mark – requirements of the applicable European Directive(s).
  • ASME compliant for mechanical and electrical hazards – ASME A18.1 and A17.5.
  • ISO 9386:2-2000 – International standard for stairlifts.

Acorn’s App Review: 

Acorn Stairlifts now offers the option to sign up for their Stairsafe feature. Members can use the AcornClub app to check their stairlift’s activity from anywhere with app access. Furthermore, the Acorn team provides continuous monitoring of the senior stairlift’s functionality to ensure its safety.

However, please note that the app is compatible only with certain styles of stairlifts. Therefore, obtaining an evaluation from Acorn’s customer service department is advisable before downloading it.

Acorn Stairlift Warranty: 

Pros:

  • Free Year: A one-year warranty is included with the purchase.
  • Complimentary Maintenance: Free maintenance check before the warranty period expires.
  • Coverage: Warranty includes all parts of the lift (*terms and conditions apply).

Cons:

  • Additional Cost: To extend the warranty beyond one year, a yearly maintenance plan must be purchased.
  • Availability: Telephone services are only available from 9 am to 5 pm.
  • Reviews: Some Acorn customers have reported difficulties in scheduling maintenance visits.

What is the warranty on the Acorn stairlift?

Acorn provides a 12-month warranty with each new stairlift. It covers parts and labor for repairs during that time.

What should you do if your Acorn stair lift requires repairs?

Contact their customer service. Acorn sends a technician to your home quickly, every day of the year, for repairs. They have a telephone helpdesk available every day for troubleshooting and inquiries.

Please note that Acorn doesn’t guarantee specific repair timeframes. Some customers have experienced longer wait times for repairs.

If your stairlift needs a full replacement within the warranty period, Acorn will replace it at no cost to you.

Before the 12-month period ends, Acorn offers a free check-up. Their technicians thoroughly review all major components and perform any necessary servicing to ensure your stairlift works perfectly.

This check-up is similar to getting your car inspected annually to ensure it runs smoothly.

With this service, Acorn provides seniors with peace of mind, knowing their stairlift is in good condition and delivers reliable performance.

Additional Service Plans: 

After the warranty period ends, annual service agreements are available starting at $200 per year. 

As long as these annual agreements are maintained, the warranty will continue unless the home is sold, in which case the warranty becomes void.

Acorn Stairlifts Reviews on BBB:

Acorn Stairlifts Inc. BBB Reviews

Source: Acorn Stairlifts Inc., Better Business Bureau, https://www.bbb.org/us/fl/orlando/profile/stair-lift/acorn-stairlifts-inc-0733-22003712

When it comes to Acorn Stairlifts, Inc., their performance on the Better Business Bureau (BBB) is worth noting. With a total of 197 customer reviews, they have received an average rating of 3.98/5. Since 2003, the company has maintained BBB accreditation, reflecting their commitment to customer satisfaction.

Good reviews:

Acorn’s customers like the staff and technicians they dealt with. They say they are professional, kind, and knowledgeable. The positive experiences shared by these customers demonstrate Acorn’s dedication to delivering excellent service.

Negative Reviews: 

Some customers expressed challenges in receiving assistance with repairs once the warranty on their lift expired. They also mentioned delays in scheduling technicians and completing repairs, with wait times ranging from days to weeks. A few customers reported difficulties in using the phone system for communication. Additionally, there were reports of outdoor lifts not performing well in regions with high levels of moisture and cold weather.

Complaints about Acorn Stairlifts: 

In cases where complaints were filed with the BBB, it appears that Acorn promptly resolved the issues to the satisfaction of the customers. While complaints varied, many of them echoed the concerns mentioned in the negative reviews, particularly regarding delays or failures in repair and maintenance.

Please keep in mind that the information regarding Acorn’s BBB reviews and complaints is subject to change. Therefore, it is advisable to verify the most up-to-date details independently.

At trustedcompanyreviews.com, we strive to provide the most up-to-date and trustworthy information to assist you in choosing the best stairlift company for your needs.

Frequently Asked Questions

How much does an Acorn stairlift cost?

Does Medicare pay for Acorn stairlifts?

How do I change the battery in my Acorn stairlift?

Where can I sell my Acorn Stairlift?

Are Acorn Stairlifts any good?

Are acorn stairlifts covered by insurance?

Are Acorn Stairlifts reversible?

Can you rent an Acorn stairlift?

Does Acorn buy back stairlifts?

How are Acorn stairlifts powered?

How do you lubricate an Acorn stairlift?

How do you reset an Acorn stairlift?

How long do Acorn stairlift batteries last?

How to install Acorn 130 stairlift?

How to install Acorn 180 stairlift?

How to install Acorn stairlift?

How to manually move an Acorn stairlift?

How to remove an Acorn stairlift chair from rail?

Where are Acorn stairlifts made?

Who owns Acorn stairlifts?

Where to buy Acorn stairlift batteries?

Which is better Bruno or Acorn stairlift?

Can Acorn stairlifts be changed from right to left?

Why is my Acorn stairlift beeping?

Conclusion

Reputation: Acorn Stairlifts is an established brand that has been providing stair lifts since 1992. They offer a range of indoor and outdoor stairlift models to accommodate different types of staircases.

Pros: Acorn stairlifts have several pros, including a starting price of $3,000, the ability to run even during power outages, and repairs and maintenance performed by Acorn-specific trained technicians. They also offer warranty options, including a yearly or lifetime warranty.

Cons: However, there are some cons to consider. Acorn’s customer service telephone hours are limited to 9 am-5 pm (EST), and customers have reported difficulty scheduling maintenance visits. Additionally, Acorn does not provide financing options, and there is an additional cost for warranty coverage after the first year.

Installation: Acorn stairlifts are installed by Acorn-trained technicians and typically take 1-2 hours, though complex installations may take longer. The brand has received positive reviews for the professionalism and knowledge of its technicians.

Safety: In terms of safety, Acorn stairlifts meet various standards, including European safety standards, CE mark requirements, ASME compliance, and the international standard for stairlifts. They also offer the Stairsafe feature, which allows users to monitor the activity of the stairlift through the AcornClub app.

Warranty: Regarding warranty, Acorn provides a 1-year warranty with each new stairlift, and they offer a complimentary maintenance check before the end of the warranty period. After the warranty expires, annual service agreements are available starting at $200 per year.

BBB review: The Better Business Bureau (BBB) rating for Acorn Stairlifts is 3.98/5. Positive reviews mention “professional and knowledgeable staff,” “quick and correct installations,” and “no damage left behind.” However, negative reviews highlight difficulties in getting assistance with repairs, delays in scheduling technicians, and issues with the outdoor stairlifts in moist and cold areas. Acorn has resolved complaints made to the BBB in a timely manner.

Overall, Acorn Stairlifts has a long-standing reputation and provides reliable stairlift solutions. However, potential customers should be aware of limitations in customer service hours, potential scheduling challenges, and the additional cost for warranty coverage after the first year.

About Author

Dr. Ali
Tammy McKinney, RN, is a seasoned registered nurse and accomplished healthcare writer. With a background in acute care, long-term care, and hospice & palliative care, Tammy combines her medical expertise with her passion for writing to educate and inform the public on various health-related topics. Having worked as a healthcare writer for major publications, including ConsumerAffairs.com, Tammy has established herself as an expert reviewer for senior products such as walk-in bathtubs and stair lifts. Recent Reviews by Tammy McKinney: Top Stair Lifts for Seniors: Top Stair Lifts for Seniors Review: https://trustedcompanyreviews.com/top-companies/best-stair-lift-for-seniors/ Best Meal Kit Delivery Services: Best Meal Kit Delivery Services Review: https://trustedcompanyreviews.com/top-companies/best-meal-kit-delivery-services/ Her primary focus is on assisting older individuals in maintaining their independence, safety, and freedom, allowing them to continue living at home. Through her work, Tammy has gained firsthand experience with many popular senior products on the market, ranging from walk-in tubs to healthy meal delivery services and stair lifts. Tammy's professionalism and attention to detail shine through in her writing, ensuring accuracy and clarity. Her ability to simplify complex medical concepts makes her content accessible to a wide audience. With a deep understanding of the healthcare industry, Tammy consistently provides valuable insights and expert guidance. Given her extensive experience and dedication to improving the lives of seniors, Tammy McKinney is a valuable asset to our team.

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