Vivint Home Security System Review

About Vivint

Vivint has been in business for over two decades and was an early pioneer in advanced home protection devices and services.  As of December 6th, 2022, NRG Energy, Inc. (NYSE: NRG), a publically listed company, had acquired Vivint (with its 7.3 million customers) for $2.8 billion. NRG Energy itself is worth over $12 billion. This type of financial backing has allowed Vivint to step up its game and invest more in innovation and creating new products, as we will review in the coming paragraphs.

The company was the first to build a doorbell camera system, and it operates nationwide today, with hundreds of customer service representatives, more than two million customers, and rapid-response service calls. The company dispatches professional installers from its Utah home base to ensure its home security products are installed correctly and safely.

Review Pictures of Vivint's various home monitoring products.

In addition to its doorbell camera system, Vivint now offers a full array of innovative home monitoring products, including an outdoor camera system, smart locks, security sensors, a smart thermostat, and an app to control every part of the process.

Vivint's Outdoor Camera System: 

Vivint Smart Lock:

Vivint Smart Locks 

Vivint Monthly Cost (for Equipment & Monitoring)

The company says that most customers spend between $30 and $150 monthly on equipment plus $19.99 monthly for monitoring and notes its advantages over big-name industry players like ADT.

Comparing Monthly Costs: Vivint vs. ADT, SimpliSafe, and Ring: (3) (4)

How We Rate Home Security Companies

To accurately rank home security providers, we’ve extensively researched third-party reviews and interacted with Vivint’s support team on several levels. Our ranking methodology boils down to a few key assessment categories:

Customer Service

• Agent knowledgeability

• Wait times

• Availability of agents

Customer Reviews:

• Better Business Bureau complaints resolved

• Verified customer reviews

Features and Installation

• How Vivint stacks up against other providers

Vivint Home Security System Products Overview

Vivint is one of the top-rated home security companies for a reason: Its products bring a level of function and support that others can’t match, and its customer service is top-notch.

Notable features of Vivint security systems include:

• · Doorbell camera with active movement detection

• · 180-degree field of view and 1080p resolution for the doorbell camera

• · Outdoor camera system with active lurker detection and deterrent

• · 4k HDR outdoor camera

• · Alexa and Google Assistant integrations

• · Kwikset smart locks

• · Vehicle disturbance notifications

• · 24/7 video recording

• · Phillips Hue integration

Professional Installation, No Activation Fee, and Promo Code:

The company told Trusted Reviews that its installation team gives a thorough consultation up front, which prevents dissatisfaction or unused security products later, saving time and money for its customers. Vivint also offers 24/7 security monitoring and has an excellent response time record with calls.

Review on Vivint Sensors

Vivint offers a range of sensors, including door, motion, window, and glass break sensors. They connect to the smart hub, which alerts users and the monitoring system when there’s an issue. Though easy to install and use, some people said the sensor design is hard to integrate with home décor, noting that the boxy shape and old-school aesthetic are at odds with the company’s modern image.

Review Vivint Indoor Cameras

One of the things that Vivint customers report as a significant benefit is the company’s array of video products, including its indoor camera systems. The indoor cameras offer remote recording that works even if the Wi-Fi goes down. The system has a DVR that can record for up to ten days, and the cameras’ flexible design allows them to be installed almost anywhere.

Review of Vivint's Outdoor Camera

Outdoor cameras can allow the homeowner to prevent break-ins with deterrence and visibility. Vivint’s outdoor camera uses a hybrid wired/Wi-Fi connection to ensure that data reaches the Smart Hub, and they feature a unique lurker deterrence that illuminates a red LED to let the person know they’ve been spotted.

Review Vivint Doorbell Camera Pro

Vivint's doorbell camera doesn't just record criminal acts while they are happening. These doorbell cameras help prevent crimes from happening. Vivint pioneered the doorbell camera, and it's one of the best on the market.

Vivint pioneered the video doorbell feature, and its product remains a top choice today. The waterproof camera works in extreme temperatures of up to 104 degrees and features a sleek design. It offers a 180x180-degree field of view and a package theft protection feature that sounds a 90 dB alarm and shines a red LED. Additionally, users can select specific protection zones on their porch to prevent false alarms.

Vivint Smart Home Review

Beyond home security, Vivint offers a range of smart home products that let users interact with functions like the garage door, HVAC system, and lighting.

The Smart Hub or Vivint app controls the system, allowing deep control of various functions.

Vivint’s smart home function also integrates with smoke alarms, CO detectors, smart locks, and water sensor systems.

Amazon Alexa and Google Assistant users can connect their Vivint systems for even easier interactions, as the integrations allow arming/disarming, locking doors, and other features.

Review Vivint Smart Hub

One of the most compelling parts of Vivint’s home security system is its Smart Hub, a tablet-like computer that offers combined control of the security products. Users can stream video footage from security cameras, communicate with Vivint’s monitoring center, and have a battery backup in case power is lost.

What functionalities does Vivint's Smart Hub offer?

• Monitor your home with live-feed cameras.

• Lock and unlock your doors remotely at any time.

• Control lighting and temperature settings.

For seniors, Vivint's home security system, when integrated with its smart hub, serves a dual purpose by functioning as both a medical alert and a home security system in a consolidated package.

Vivint App

In addition to the Smart Hub, Vivint’s app offers granular control over its security products and allows users to interact with the system remotely.

The app provides locking and unlocking, streaming video footage, lighting and temperature controls, and the ability to interact with people through the video doorbell.

The app delivers system notifications for iPhone and Android and works even if the monthly monitoring subscription is no longer active.

Getting Started with Vivint

Customers get started with Vivant through its website or by phone. One of the company’s sales representatives will spend time getting to know you and your home, suggesting products and services that can best serve your needs.

Review Vivint's Installation Process

Once the initial consultation is complete, the company will schedule an installation with what it calls "white glove-level service." The installation techs are company employees and work with new customers to ensure they know how to use all the features of their new Vivint system.

The company said it experiences much fewer up-front support issues because of this process, as it spends the time educating and familiarizing customers with its products and services.

Vivint Professional Installation Review:

Getting your Vivint home security system installed is the easiest part.

The process comprises three key steps:

1. Setting up Vivint home security systems,

2. Integrating your smart home, and

3. Configuring the Vivint app.

To initiate the process, a trained Vivint home security installer reviews your entire home and the selected equipment. Following this, Vivint will schedule an installation appointment at your convenience.

On the appointed day, Vivint's skilled installers arrive to set up the system. They encourage your presence, aiming to familiarize you and your family with the system's functionalities. During this session, they collaboratively assist you in downloading the smart app on your phone, providing hands-on guidance.

Presenting a Sleek and Wireless Home Security System:

• The installation itself is remarkably unobtrusive, requiring at most two drilled holes.

• This minimal intrusion is owed to the wireless nature of the system, eliminating the need for unsightly wires throughout your home.

• The Vivint Field Service Professional strategically drills one hole to connect the Sky Control™ touchscreen panel to your home's power source and another for installing optional recessed door sensors.

• Additional devices, such as detectors and sensors, are discreetly installed using inconspicuous screws throughout your home.

Does Vivint offer DIY installation? 

Vivint is particularly well-suited for individuals who may not possess technical expertise or the time to execute a self-installation. While the average cost hovers around $200, the intricacies of Vivint's advanced systems necessitate professional installation for optimal setup.

Will Vivint install the system in your new home if you move? 

For those contemplating a move, Vivint offers a compelling solution. If you relocate and commit to a new 42-month monitoring agreement, Vivint will relocate and install your home security system in your new residence at no cost. However, if you prefer not to enter into a new agreement, Vivint levies a $100 fee for the relocation of the system to your new home.

Vivint Customer Service Review

Vivint has more than two million customers, and to service that group, it employs more than 1,000 customer service reps in its Utah headquarters.

The company offers phone and live chat support, and users can contact a representative directly from the Smart Hub in their homes. Vivint boasts a ridiculously fast support response time, responding to calls within a minute or less.

Despite that, some users report that the company’s representatives often don’t have all the information they need, and some claim that they hung up dissatisfied after a half-hour or more on the phone. Additionally, Vivint’s live chat feature is not always available, requiring a phone call.

Is Vivint Worth It?

Vivint offers a range of products with customization options for any home needs. The company’s knowledgeable agents and quick customer service make it a breeze to get answers and solve problems, and it’s easy to get help, even on weekends. If you’re looking for a robust home security solution with packages to fit a wide range of budgets and home needs, Vivint is a solid choice.

Vivint might be a top-rated company, but there are several others to be aware of in the industry.

Vivint vs. ADT

ADT is the elephant in the room for all home security companies. Boasting many times more customers than Vivint, it offers a range of products and monitoring services, including lower-cost self-install packages and professional installation. Self-monitoring is also an option, allowing further savings on a new ADT System. The company also has flexible payment options and offers financing.

ADT and Vivint have many similarities, including their product offerings, where they have close to the same catalog. That said, ADT offers less complicated security products that don’t require app use for not-so-tech-savvy customers. The company also offers an option for customers to use a landline to connect to its communications center for people living where the internet connection is poor.

Vivint vs. SimpliSafe

SimpliSafe is another fantastic Vivint alternative. It brings a wide range of security package options and offers several individual features that give homeowners flexible configurations to save money or build a more robust security system if needed. SimpliSafe offers professional monitoring and advanced wireless connections for its systems, but some differences between it and Vivint are worth noting.

SimpliSafe’s security systems are all DIY, so you’ll need to be at least marginally comfortable with technology and app configuration to get the job done. Like ADT, SimpliSafe also offers a self-monitoring option, but unlike Vivint, the company’s products do not connect to Z-Wave smart home devices from third-party brands.