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Embrace Pet Insurance review

7.7

We understand how much you love your pet and know you’d never deny them quality medical care. What if the expense was more than you could handle? Embrace Pet Insurance can cover those unexpected expenses, and you’ll never have to deny your beloved pet the care they need.

Choosing the right pet insurance company can be daunting. There are loads of different options, price points, and exclusions to sift through. That’s why we’ve done the work for you. Our Best Pet Insurance in California and our nationwide overview lists include the best policy options, and this Embrace Pet Insurance review dives deep into Embrace’s specific options.

While Embrace is a strong option for pets that may need coverage for breed-specific, congenital, or orthopedic conditions, its waiting periods may not work for every pet owner. If getting coverage started sooner is a priority, MetLife Pet Insurance may be worth comparing, with accident coverage beginning immediately and additional options for multi-pet households. You can also check coverage options and pricing with MetLife.

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Pros


  • Coverage for hip dysplasia
  • Coverage for other congenital disorders
  • Up to unlimited maximum coverage
  • Up to 90% reimbursement
  • Low deductible options
  • Plenty of add-on options are available

Cons


  • 16-day illness waiting period
  • 6-month orthopedic coverage waiting period
  • No option for direct pay to the vet

Embrace Pet Insurance Review: Features and Benefits

Embrace Pet Insurance is a well-established name in the industry. With coverage for elder pets and the inclusion of hip dysplasia treatment in standard accident and illness policies, they are a notable option in the pet insurance space. Accident coverage begins on the policy effective date, though illness and orthopedic coverage involve longer waiting periods.

Veterans will love Embrace for their 5% discount on all plans.

  • Hip Dysplasia coverage on all accident and illness policies

  • Extra office visits for senior pets

  • Dental illness coverage

  • Wellness plan add-ons

  • 5% discount for veterans

  • No waiting period for accident coverage; illness and orthopedic waiting periods apply

Embrace Pet Insurance Review: Editorial Rating

Trusted Company Reviews Rating Score for Company name: 7.7/10

Embrace appears on our list of the best pet insurance providers with a score of 7.7/10, recognized particularly for its coverage of high-risk and large breeds. They earned strong marks for including hip dysplasia in their accident and illness coverage — a condition that many pet insurance policies exclude, leaving breeds such as German Shepherds, Labrador Retrievers, Bulldogs, and Saint Bernards without coverage for one of their most common health risks. Treatment can be costly, and Embrace covers it even for breeds that are genetically predisposed.

Furthermore, Embrace loves elder dogs and not only covers them but also allows coverage for additional visits to keep them healthy well into advanced age.

The lower score reflects the lack of a direct pay option, reimbursement percentages that cap at 90%, and longer waiting periods for illness and orthopedic coverage compared to some competitors. After meeting your deductible, you'll be responsible for at least 10% of covered costs.

EMBRACE

Reimbursement or direct Pay?

Reimbursement

Maximum Annual Coverage

$5,000 -Unlimited

Reimbursement Options

70%, 80%, 90%

Deductible Options

$100, $250, $500, $750, $1000

Waiting Period

16 days for illness coverage, 6 months for orthopedic coverage

Multi-pet discount

10%

Additional Options 

Exam fee add-on, Prescription drug add-on, wellness plan package available, veteran discount

Exclusions

Pre-existing conditions, preventative care, breeding, spay/neuter

About Embrace Pet Insurance

Embrace truly does its best to offer pet parents the best possible coverage for their pets. For instance, while other providers have a hard line against covering pre-existing conditions, Embrace handles things differently. If your pet has a pre-existing condition but has been symptom-free for one year, Embrace will cover treatment if it returns.

Embrace also handles wellness differently. Rather than offering an additional wellness policy, they offer a Wellness Rewards program. When you opt for Wellness Rewards, you’ll automatically receive $25 towards your coverage on day 1. Each month, you’ll pay into your rewards account, but you’ll have full access to the total amount of the plan limit starting on day one. Think of it as a healthcare savings account. You can choose coverage amounts of $250, $450, or $650 annually. There is no waiting period, and Embrace will add the cost directly to your monthly insurance premium.

If charitable giving is important to you, you’ll love Embrace’s dedication to giving back. For starters, the company matches all employee donations. Whether the employee chooses a pet-focused charity or another they are passionate about, Embrace matches them all. They also provide all employees with Volunteer Time Off during which they can spend time supporting the causes that mean the most to them. In addition to employee-focused giving, Embrace gives to pet-focused charities around the country. According to Embrace, in 2023, they donated more than $506,000 and over 1,600 volunteer hours to 150 nonprofits.

How does Embrace work?

Embrace Pet Insurance is a reimbursement-based policy. This means that when your pet requires medical care, you’ll take them to the licensed veterinarian of your choosing. There’s no need to find one that “accepts” Embrace Pet Insurance.

Once your pet has been cared for by the vet, you’ll pay the bill. Then, you’ll submit a claim through Embrace and receive reimbursement for fees associated with covered services.

Does Embrace Pet Insurance cover neutering?

Embrace’s Wellness Rewards plan covers spaying and neutering. This plan allows you to pay into the program monthly as part of your premium and then utilize the savings to pay for wellness needs such as sterilization, vaccination, fecal testing, and more.

Does Embrace Pet Insurance cover dental?

Embrace Pet Insurance covers dental care when necessary due to illness. For instance, if your pet develops an infection in their gums, their care may be covered. However, only the Wellness Reward plan offers coverage for preventative cleanings. If you’re interested in making sure you receive reimbursement for those services, choose the Wellness Rewards option when purchasing your policy.

What Does Embrace Pet Insurance Cover?

Embrace Pet Insurance offers comprehensive policies that cover pets of all ages. They even provide coverage for senior pets, something other insurance plans don’t allow.

Embrace’s basic accident and illness policy includes coverage for injuries and sickness, as well as dental illness, cancer, breed-specific conditions, genetic conditions, congenital conditions, preventable conditions, hospital and surgical care, and more. Their coverage of breed-specific, congenital, and genetic conditions sets them apart from other providers, as standard policies typically exclude them.

Embrace also offers a Wellness Rewards add-on that provides coverage designed to keep your pet healthy rather than only cover them in case of illness or injury. With the add-on, you can receive reimbursement for wellness exams, vaccinations and titers, gland expression, prescription pet food, grooming, flea, tick, and heartworm prevention, microchipping, and more.

As is standard with most pet insurance policies, Embrace excludes pre-existing conditions, breeding and pregnancy care, injuries related to neglect or abuse, injuries from fighting or racing, cosmetic procedures, and a few other specific instances. Another feature that sets them apart from other pet insurance providers is that they allow coverage for pre-existing conditions if they return after one year of being symptom-free.

EMBRACE

Covered Under Basic Policy

Covered Under Wellness Rewards Only

Excluded

Care after an accident

Wellness Exams

Pre-existing conditions of any kind

Care for an unexpected illness

Vaccinations & Titers

Breeding, whelping, pregnancy

Dental illness care

Routine gland expression

DNA testing or cloning

Breed-specific, congenital & genetic conditions

Cremation & burial

Deliberate injury

Cancer treatment

Blood & fecal testing

Injury from fighting, neglect, racing, or cruelty

Chronic Conditions

Alternative treatments

Cosmetic procedures

Preventable conditions

Prescription pet food

Avian flu treatment

Orthopedic conditions

Flea, tick, & heartworm prevention

Treatment for injury or illness related to nuclear war

Complimentary treatments & rehab

Grooming, medicated shampoos, toenail trimming

Hospitalization

Training

Surgical care

Spay & Neutering

Specialist care

Microchipping

Diagnostic Testing

Preventative dental cleaning

Prescription Drugs

Training

Embrace Pet Insurance Review: Cost and Deductibles

Embrace Pet Insurance plans are customizable to fit your needs and budget. Pet parents can design a basic policy that offers coverage for as low as $8/month. However, lower deductible plans with higher coverage options and a wellness add-on will be more expensive.

It’s free to visit Embrace Pet Insurance’s website for a quote. Simply enter your pet’s information and toggle the options to create a policy that fits your needs.

Embrace Pet Insurance Waiting Period Information

Embrace Pet Insurance offers accident coverage starting on your policy’s effective date. Sixteen days later, illness coverage begins. This is standard for most pet health insurance policies.

Embrace Pet Insurance Reviews

Embrace Pet Insurance has a Trustpilot score of 4/5 and over 4,000 reviews. Most consumers were happy with their policy, praising the Embrace app's ease of use, simple claim submissions, and quick reimbursement turnaround time. Some also stated that Embrace’s customer service was courteous and efficient. Most were thankful for the coverage when emergencies arose and their pet required expensive veterinary care.

Some pet parents were disappointed in Embrace’s coverage, noting that they felt Embrace had unjustly denied their claims. Some were also frustrated by coverage limitations for older pets in certain states.

A representative from Embrace appears to reach out to dissatisfied customers in an attempt to make things right.

Embrace Pet Insurance Alternatives

Need other options to help protect your pets? Here are other pet insurance reviews at Trusted Company Reviews:

Frequently Asked Questions

How to cancel Embrace Pet Insurance?

If you’re dissatisfied with your Embrace Pet Insurance policy, you can cancel by calling Embrace directly at 1-800-643-7578. A live customer service agent can assist you in canceling your policy.

Is Embrace Pet Insurance accepted everywhere?

Embrace Pet Insurance is available nationwide. Check out Embrace’s Pet Insurance by State guide for state-specific information on purchasing a policy.

Do all vets take pet insurance?

Because Embrace Pet Insurance policies are reimbursement-style, they will work with all licensed veterinarians. There’s no need to determine if your vet works with Embrace directly.

If you purchase a direct-pay policy through another carrier, you may need to ask your vet if they accept the insurance policy.

About Author

Tammy McKinney, RN

Tammy McKinney, RN

Tammy McKinney, RN, is a seasoned registered nurse and accomplished healthcare and personal finance writer. With a background in acute care, long-term care, and hospice & palliative care, Tammy combines her medical expertise with her passion for writing to educate and inform the public on various health and finance-related topics.